Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more
Company replied
Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more
Company replied
Thrive have the most helpful customer service team of any company I’ve had to email. ‘Evri’ delivery company cannot manage next day deliveries and in my case, confirmed they lost my delivery altogethe... See more
Company replied
Company details
Written by the company
Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.
Why pet owners choose Thrive
Written by the company
- Real ingredients. No fillers. No nonsense. ❤️
- For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.
Free Shipping
Free Shipping Over £45
Free Shipping When You Spend £45 at https://thrivepetfoods.com/
Contact info
Pet Buddy Group, Fox Court, 14 Grays Inn Rd, , WC1X 8HN, London, United Kingdom
- 02084441800
- info@thrivepetfoods.com
- thrivepetfoods.com
4.5
Excellent
711 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Thrive Pet Foods
Thank you for your feedback.
It’s lovely to hear that the food has gone down well with your cats, especially as they are usually quite particular about what they like.
Thank you for choosing Thrive!
Prompt service and a very happy cat
May 5, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that your order arrived promptly and that you have a very happy cat.
Thank you for choosing Thrive!
Reply from Thrive Pet Foods
Thank you for your feedback, Alan.
We’re really pleased to hear that you’ve been happy with both the service and the quality of the product.
Thank you for choosing Thrive!
I have ordered Thrive cat treats from…
I have ordered Thrive cat treats from different sellers over the years,the first purchase was amazing Leo could not get enough of them but over time I ordered from Amazon and other supermarket ,they were hard like pellets ,I did contact Thrive and they kindly sent me a new batch ,probably 50% were ok.such a shame.
April 24, 2026
Unprompted review
Reply from Thrive Pet Foods
Thank you for your feedback, Kim.
We’re sorry to hear that your recent experiences with the treats haven’t been as consistent as your first purchase, especially after Leo enjoyed them so much initially. We appreciate you bringing this to our attention and for giving us the opportunity to send replacements previously.
Please do contact our customer care team again with the details of the batches you’ve received, as we’d be happy to investigate this further for you.
Thank you for taking the time to share your experience.
My cats love the food
My cats love the food , empty dishes and more settled
Fast delivery too
April 30, 2026
Reply from Thrive Pet Foods
Thank you for your feedback, Clare.
We’re delighted to hear that your cats are enjoying the food and leaving empty dishes behind. It’s also great to know that your delivery arrived quickly.
Thank you, on behalf of your cats, for choosing Thrive.
Great Range of tinned flavours
Great Range of tinned flavours, my cats adored the chicken biscuits. All delivered on time. I will definitely order again.
April 20, 2026
Reply from Thrive Pet Foods
Thank you for your feedback, Mandy.
We’re really pleased to hear that your cats enjoyed the range of flavours and especially loved the chicken dry food. It’s also great to know that your order arrived on time.
Thank you, on behalf of your cats, for choosing Thrive.
One of the Few Foods My IBD Cat Can Tolerate
I have a senior cat with Inflammatory Bowel Disease and several other health issues, so providing high-quality food is essential to keeping him comfortable and well. I’ve spent a long time researching cat food, focusing on the cleanest, most natural options available, and Thrive pet food stands out as one of the best brands in the UK for quality and transparency.
I’ve been ordering Thrive for nearly 10 years, and it’s one of the very few brands my cat consistently tolerates well. At present, he can only have Thrive treats and one other brand as snacks, which says a lot about how well it suits sensitive digestive systems.
For anyone caring for a cat with complex dietary needs, especially conditions like IBD, Thrive has been a reliable and trustworthy choice.
March 31, 2026
Reply from Thrive Pet Foods
Thank you for taking the time to leave such a thoughtful review, Anca.
We truly appreciate your support over the past 10 years and are delighted to hear that Thrive has remained a trusted choice for your cat over such a long period of time. We know how important consistency and confidence in ingredients can be for owners of cats with specific dietary requirements.
We also really appreciate your kind comments about the quality and transparency of our products.
Thank you, on behalf of your cat, for choosing Thrive.
I have what seems like the world’s…
I have what seems like the world’s fussiest cat so to find natural treats that she loves is fantastic. The bigger bits of thrives natural treats I just split in half for Phlixie & she happily eats them before demanding more. 10/10 Thrive, thank you for making treats for even the most fussiest of cats. We will be trying your wet food next
April 24, 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback, Hayley.
We’re delighted to hear that Phlixie is enjoying the treats so much, especially as she sounds very particular about what she likes. It’s also great to know that splitting the larger pieces works well for her.
We hope she enjoys trying the wet food too. Thank you, on behalf of Phlixie, for choosing Thrive.
Reply from Thrive Pet Foods
Thank you for your feedback, Sonya.
We’re really pleased to hear that your cat is enjoying the food and that your delivery arrived quickly.
Thank you, on behalf of your cat, for choosing Thrive.
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re delighted to hear that your dog is enjoying the treats.
Thank you, on behalf of your dog, for choosing Thrive.
No problem whatsoever so ever with…
No problem whatsoever so ever with service,unfortunately my cat didn't like most of the food
April 22, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that you were happy with the service, although we’re sorry that most of the recipes weren’t to your cat’s taste. We understand how particular cats can be when trying new foods.
We appreciate you taking the time to share your experience.
5⭐️ Quality Food!
Excellent food and excellent customer services too! My cats love their food very much. Thank you Thrive!!
April 20, 2026
Reply from Thrive Pet Foods
Thank you for your lovely feedback.
We’re delighted to hear that your cats are enjoying the food and that you’ve been happy with our customer service too. It’s always great to know both product and service are meeting expectations.
Thank you, on behalf of your cats, for choosing Thrive.
My initial order did not arrive
My initial order did not arrive. After contacting Thrive they immediately sent out another order which arrived next day. Great service
April 16, 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re sorry that your initial order didn’t arrive, but we’re pleased we were able to resolve the issue quickly and get a replacement to you the next day.
Thank you, on behalf of your pet, for choosing Thrive.
Good quality food,good communication…
Good quality food,good communication and efficient delivery
April 7, 2026
Reply from Thrive Pet Foods
Thank you for your feedback, Maxine.
We’re really pleased to hear that you’ve been happy with the quality of the food, our communication, and the delivery service.
Thank you, on behalf of your pet, for choosing Thrive.
Excellent Thrive Experience
Excellent products, excellent customer service, and reliable delivery. Brilliant experience all around. Thank you Thrive Team.
April 7, 2026
Reply from Thrive Pet Foods
Thank you for your lovely feedback.
We’re delighted to hear that you’ve had such a positive experience with our products, customer service, and delivery. It’s always rewarding to know everything has come together so well.
Thank you, on behalf of your pet, for choosing Thrive.
Efficient team and delivery
The team were very efficient when there was a change of delivery address and the order arrived promptly and safely. I was very impressed and the cat loves the food too.
April 15, 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re really pleased to hear that the change of delivery address was handled smoothly and that your order arrived promptly and safely. It’s also lovely to know that your cat is enjoying the food.
Thank you, on behalf of your cat, for choosing Thrive.
My cats used to love the chicken
My cats used to love the chicken. I've just had a new delivery from a supplier and noticed a packaging change. On opening the tin, I realised that the product as also changed and now lacks the creamy texture it used to have. My cat won't touch it.
April 25, 2026
Unprompted review
Reply from Thrive Pet Foods
Thank you for your feedback, Maxine.
We’re sorry to hear that your recent order hasn’t met expectations and that your cats have noticed a difference in the recipe texture. We understand how frustrating this can be when a product has previously been well enjoyed.
Please contact our customer care team directly with the details of the batch, as we’d be happy to look into this further for you.
Thank you for taking the time to share your experience.
Good service but…
Service was good but I won’t use again as my cat doesn’t like the food!!
February 23, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that you were happy with the service, although we’re sorry that the food wasn’t to your cat’s taste. We understand how disappointing that can be when trying to transition to something new.
If you would like to try anything else from our range, please do let us know.
We appreciate you taking the time to share your experience.
Very speedy
April 8, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that your experience was quick and efficient.
Thank you, on behalf of your pet, for choosing Thrive.
it is so simple now to ensure Simba…
it is so simple now to ensure Simba gets his supplies in! We get an email in good time to allow us to add or subtract items according to his whims and then within days it is delivered. Simples!
April 7, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that managing Simba’s supplies has been so simple and convenient with your subscription, and that the delivery is working well for you.
Thank you, on behalf of Simba, for choosing Thrive.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.