I had a family emergency and needed to get my child home from London. I accidentally booked her two flights on different dates. The support lady at Thrive was so patient and helpful in getting the si... See more
Company replied
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Review summary
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I had to book an emergency flight home from overseas. I encountered an issue with the payment process and called customer support right away, as the flight was scheduled to leave within 24 hours. The... See more
Company replied
I had an issue with a flight cancellation that was not on the Thrive reservation so I called customer service to see if we could work the schedule out with the change. Michael Boyd was the gentleman t... See more
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Made a flight reservation for the first time and everything was quick and easy and at a very good price. I got email confirmation that they received the payment and within couple hours I received boo... See more
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Company details
- #141 of 200 best companies in Travel Agency
- #38 of 50 best companies in Flights Search Site
Written by the company
At Thrive Travel, we specialize in finding the most affordable flights through our online booking engine. Unlike our competitors such as Priceline, Orbtiz, and Kayak, we have a unique flight search algorithm that greatly enhances the likelihood of discovering the lowest unpublished airfare rates for you. Our booking engine leverages strong industry relationships to search for exclusive rates. Thrive Travel allows flyers to conveniently search, compare, and book flights online using our user-friendly booking engine. We take pride in providing flyers with a hassle-free approach to booking airfare.
Contact info
United States
- thrivetravel.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Loved working with Marvin at Thrive…
Loved working with Marvin at Thrive Travel, 3x now for assistance with business class tickets to and from the US! He does a great job, gets amazing pricing and is very patient getting things just right! Most recently we purchased 4 business class tickets at a fraction of the published fare. Definitely plan to keep connecting with Marvin for business ticket and upcoming travel needs.
April 13, 2026
Reply from Thrive Travel
Glad to know you have formed a relationship with our senior agent Marvin! Hope we can keep assisting you in the future!
I was charged $398 apparently for the…
I was charged $398 apparently for the option of a no-penalty refund on my Lufthansa Air reservation. I think that was a mistake. I was under the impression the total of $981 included an option to change the date of the flight (not a refund but a no-penalty change).
April 10, 2026
Reply from Thrive Travel
A manager is reaching out to explain, we do see that the charges are accurate and we are intending to have this resolved for you asap.
Can’t recommend
Can’t recommend. Slow customer service, took a day to get tickets after calling repeatedly.
April 11, 2026
Reply from Thrive Travel
We apologize but some airlines had long waiting times over the holiday, we do our best to service you!
SAS Airline will not refund the $2000 although there website was faulty.
I am in Krakow Poland and our flight from Heathrow to New York was cancelled. We tried to get another flight out of Warsaw. My mother is a senior citizen and was charged almost $2000 whereas my companion and I were charged $800. We were experienced difficulty with Thrive travel website while booking the tickets and they will not refund her money even though it was in a one hour span. And would not refund my senior citizenmothers’ money but the $ 800 was refunded to myself and travel partner. The problem is we booked the $800 tickets first and it wouldn’t go through and we tried to buy the $2000 went through immediately. They cancelled the $800 but will not cancel the $2000. Is this elderly discrimination? How wil and elderly woman travel on her own as our booking was successful.
We booked through Thrive.
April 10, 2026
Reply from Thrive Travel
Dear customer, we regret the inconvenience but we have tried to explain that you submitted three separate orders back to back, all of which tried to grab the same one seat. You effectively had your three passengers compete for a single seat, resulting in one being booked and the other two bouncing. When booking a group we kindly advise that a single order is submitted for the entire group.
I am quite impressed with thrive
I am quite impressed with thrive. I have never even heard of you before. It was truly an excellent customer service experience in a time where no companies care about customer service anymore. I travel a lot. I really appreciate how you guys called me. And did not let that ticket from AMS to YVR go. You really went out of your way and made it happen! I will never forget this. I will never use kiwi again. It is a giant in travel. All they kept asking me is to make an app. I flipped out. They only cared when I said I will never use them again. I literally will never use them again. I would rather pay a bit more for thrive. Not where it’s 500 to 2000 but if it was kiwi 500 and thrive was 520. I would use thrive. I would like to thank the people who made my trip happen. They really deserve a heart felt thank you.
April 5, 2026
Reply from Thrive Travel
Thank you for your warm words, always happy to make a last minute booking work!
They were quick to respond to issues…
They were quick to respond to issues and when I did not have a chance to get back to them by email, they called me and made sure that everything was taken care of
April 8, 2026
Reply from Thrive Travel
Thank you for booking your summer trip with us - if any questions come up on the meantime, please reach out to Bruce or our support line!
Made reservations on line
Made reservations on line. Quickly received an email confirming my flights. They had a problem with one leg of my flight as they had an issue with my credit card. Easy to call spoke to the person and they resolved the issue. Good customer service.
April 8, 2026
Reply from Thrive Travel
Thank you for trusting us with your summer travel and since your flights are quite a few months away, please save Sheena's contact info for any questions!
Big help.
Thanks a lot to Zach one of the managers from Swipe Travel. He did everything I asked for, very quickly and correctly.
April 8, 2026
Unprompted review
Reply from Thrive Travel
Apologies for the back and forth to get this sorted and thank you for working with us!
This company took right steps to solve…
This company took right steps to solve my problem. I am happy with their service.
April 6, 2026
Reply from Thrive Travel
Thank you for your communication and cooperation through this!
My experience with Marvin was the…
My experience with Marvin was the necessary component to my successful booking. Marvin was very helpful, patient (I’m a befuddled 78 years old.), and creative all the while seeking a good price for my ticketing. Give my thanks to Marvin. B. Hansen
April 2, 2026
Reply from Thrive Travel
Thank you for trusting us with your summer flights! Feel free to reach out to Marvin if there are any questions till then!
Great experience with air travel booking
Fast, smooth and easy service, and the best fare. Special thank you to Mason for his assistance.
April 6, 2026
Reply from Thrive Travel
Thank you and enjoy your trip!
Reply from Thrive Travel
Hope you had a pleasant trip!
Flight was booked for wrong date
Initially, the flight was booked for wrong date, Booking process was confusing. I have never had this issue before. However the support team worked with me to get it fixed. It cost more but date was changed and the support team was very helpful.
March 24, 2026
Reply from Thrive Travel
Dear customer, we hope that the manager who reached out has helped clarify the issue?
great customer service, very responsive and helped me fix a problem quickly
Great customer service! Very responsive engaging with a real person who helped me fix my problems very quickly. I would definitely use them again!
April 5, 2026
Reply from Thrive Travel
Thank you! We believe that help from real people is necessary in the travel industry!
Great price and last minute…
Great price and last minute availability
Love this company
Thank you
March 29, 2026
Reply from Thrive Travel
So glad to hear, hope you enjoyed your trip!
Easy to use and fast / user friendly…
Easy to use and fast / user friendly platform.
My ticket was issued almost instantaneously, which is quite nice for a third party intermediary. Would highly recommend TrustPilot as a booking source for your next trip.
April 3, 2026
Reply from Thrive Travel
We agree that speed of issuance is the main challenge for any third party, and we always do our best!
The company took care of the issue in a…
The company took care of the issue in a timely manner.
April 2, 2026
Reply from Thrive Travel
Glad it all went well in the end!
Reply from Thrive Travel
Glad you enjoyed communicating with our agents!
Ease of finding flights and booking…
Ease of finding flights and booking with best price.
April 2, 2026
Reply from Thrive Travel
Thank you! If any questions come up, or you need any quotes for new trips, please don't hesitate to your assigned agent, Sheena, who is also a manager here!
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