The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were g... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You can't deposit using gpay but website says you can and when you try to deposit using skins they never accept trade url and. Add orther ways to deposit like bank transfer or upi or something other t... See more
Company replied
I’ve been a Thunderpick customer for years and have lost over €50,000 on their platform. I originally had a Diamond 3 account, which I decided to close. A few months later, I opened a new ac... See more
Company replied
I used thunderpick for nearly 2-3 years. They provide good markets with good odds. The UI/UX is clear, though no event search function. Online customer service is always rapid. In the first yea... See more
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Company details
Written by the company
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contact info
Canada
- thunderpick.io
3.3
Average
380 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Not transparent with
Not transparent with
KYC requirements. They lock your funds and require tons of data to use funds or withdraw. Feels like a scam or at least website that just uses your funds while they are locked. Do not recommend! Hoping they unlock my account and allow me to withdraw and close
December 15, 2025
Unprompted review
Reply from thunderpick.io
We’re sorry to learn about your experience with our KYC process. Our KYC requirements are in place to ensure account safety and compliance, and it's never our intention to make to process feel tedious.
We can assure you any existing funds are not used while an account is under review. We encourage you to contact our support team directly so they can assist you with resolving this matter as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Just some of the best Customer Support
Amazing and quick customer support to reply to any inquiries and questions asked. Highly recommend their site and will be introducing more friends along!
December 10, 2025
Unprompted review
Reply from thunderpick.io
We’re glad to hear you had a great experience with our customer support. We really appreciate you recommending us and introducing your friends, it means a lot!
I deposited $1100 in my thunderpick…
I deposited $1100 in my thunderpick account and this is my first time using Thunderpick. As soon as I win money and withdrawal a portion of my winnings my accounts gets suspended. They are now asking for all of this documentation. I have sent over all the info to them through email. I will do an update once I figure out what’s going on with my account. Very strange how these companies don’t just ask for these documents before hand and wait till you want to withdraw money.
December 8, 2025
Unprompted review
Reply from thunderpick.io
Thank you for reaching out and sharing your experience. We conduct account reviews to ensure compliance with our Terms of Service.
We’ve requested your account details so our team can follow up and assist you promptly.
Criminals, they stole 1300$ from me after KYC with no reason
WildestDream is my account name.
I've been playing for months, didn't really win anything, all of a sudden have been required to pass KYC, sent them 10 documents, and after 10 days have been banned for no reason
I asked them to join a video call, told them I can explain or talk through anything if they have any suspicions or accusations, after that I only got my accounted deleted with no response, though I didn't even win anything and am draw-ish or losing player
They firstly approved my KYC, then changed their mind in an hour, they make decisions with your account before explaining them or sending any official response, my funds were "withdrawn" with no transaction hash added, with an empty transaction description, which is definitely illegal, but basically is a withdrawal from me to a personal wallet of a casino owner, just because he felt this way
Looks like a bunch of criminals that just do whatever they want, very unsafe space to gamble
They replied there that they are checking and asking their team what happened, but that's a lie, as my account has been deleted by Thunderpick the day I wrote this review. It can't be accessed with password or Google anymore, and an email I wrote to them already a week ago is still left on read.
Don't trust them anything.
December 4, 2025
Unprompted review
Reply from thunderpick.io
We’re sorry to hear about your experience and the frustration surrounding your account review. This isn’t the outcome we want for any player. We’ve requested your account details so our team can look into what happened and provide accurate clarification. Once we receive that information, we’ll be able to review the situation and assist you further.
Amazing customer service as always
December 2, 2025
Unprompted review
Reply from thunderpick.io
Thank you for the wonderful feedback! We’re thrilled to know that you've had consistently positive experiences with our customer service team. Our team works hard to ensure you receive the best support, and it’s great to know we’re exceeding your expectations.
We appreciate your continued trust and look forward to assisting you again anytime!
Easy communication and fast responses
Easy communication and fast responses
December 1, 2025
Unprompted review
Reply from thunderpick.io
Thank you for your feedback! We're happy to know you've had such a great experience with our support team.
Please don't hesitate to reach out if you need any further help.
Thunder pick customer support is…
Thunder pick customer support is amazing. !! Very fast and respectful. Love to keep using their site !!!
November 29, 2025
Unprompted review
Reply from thunderpick.io
Thank you for your wonderful feedback! We’re thrilled to hear that our customer support team provided fast and efficient service. Delivering a smooth and positive experience is very important to us, and it’s great to know we’re meeting your expectations.
We truly appreciate your loyalty and look forward to continuing to provide you with the level of service you deserve. Thanks for choosing Thunderpick!
Endless KYC Loop / Account Review
I had my account locked with my funds in it for a KYC process, which I thought was normal as they said it should take 1-2 days.
But truth is that this has been going on for 10 days now.
every time I submit a document, they'd reply saying that they cannot use the document to verify my address then request a document from a different source, no matter what I've sent, so far I've sent 2 bank statements from different accounts under my name and address, 2 mobile contracts under my name and address, sent my ID, sent a selfie with my ID, then sent a selfie with a paper written on it Thunderpick.io with the days date and after going through all of that which included talking to their Live Chat support almost twice a day for the past 10 days explaining the same situation all over again, I got hit with a "The KYC Team is working on it / Your account is under investigation" without an estimated time frame of completion, they'd just ask me to "wait" and that's it.
I strongly believe that Thunderpick.io intentionally locks out users from their accounts and attempt to tire them out with a long KYC loop so users would just "forget about it"
tl;dr : As soon as they ask you to verify your KYC, it's over, It's an endless loop of documents requisitions that never pass their KYC so they can keep you locked
November 18, 2025
Unprompted review
Reply from thunderpick.io
Thank you for taking the time to share your feedback.
We completely understand your frustration, and sincerely apologize for the inconvenience you've experienced with the KYC process and account review.
First, we want to clarify an important distinction between a regular account review and an investigation. While a regular account verification review is typically completed within a few days (as you rightly mentioned, usually 1-2 days), whereas your account is under Investigations which can take significantly longer due to the complex nature.
Investigations are often required when certain red flags or discrepancies arise, and the Accounts team must take additional steps to ensure that everything is compliant with regulatory requirements.
Unlike a regular review, the investigation process doesn’t follow a set timeline. It can take weeks or even months, depending on the specifics of the case. Due to this reason, we cannot always provide an immediate update on the status or time frame for resolution. However, please be assured that our team is working diligently to resolve your account issue.
We understand how repetitive document requests can feel frustrating, especially when you’ve already submitted the necessary materials multiple times. Our KYC team does this to ensure that the documentation matches the requirements set by our policy. We do our best to notify members about the specific documents needed. We recognize this process can be time consuming, and we’re sorry that you’ve had to go through this.
Please know that we have no intention of causing undue stress to our members. Our goal is to ensure that all accounts are in agreement with our Terms and Conditions, inclusive of KYC in a compliant manner to protect both you and our platform.
We encourage you to continue reaching out to our support team for updates. While we can’t provide an exact time frame for investigations, we will always keep you informed and updated on the progress of your case.
We deeply apologize for the inconvenience and thank you for your patience and understanding.
Easy to deposit impossible to do kyc
i wrote a review about them some days ago after i found their practice very shady, after i deposited i got my account suspended , contacted support , told me that i need to do kyc , fair enough (casinos and their shady tactics are nothing new) , i wanted to go with kyc , you wait 1 day to get notified that they got the email and 2 more days for actual reply which seems to be ,
We understand your frustration; however, we need a valid proof of address to complete the verification of your account.
Sadly i have explained to them that the only valid of adress i can get with my name on it would be from my country official page , which i provided but they refuse to accpect it. (I use this to verify pretty much everything to binance , other subverify or whaver that liveness check is , pretty much every casinos) , so yeh after 11 days i have given up.
Dont bother guys, its not worth it.
Account : EasyIves909
Edit: After their representative here wrote to this "If you’re open to it, we’d love to assist you further with the verification process and see if we can find a solution. Our goal is to ensure that our members feel supported and valued." i did give it a other go , after being ignored for 3 days i again got the same message "Hello,
Thank you for contacting us.
However, in order to complete verification, valid documents are required.
At your earliest convenience, please take clear photos of the requested documents, or scan them, then email the files in JPEG or PDF format.
Should you have any questions, please feel free to reach out to us.
Regards,
Thunderpick Verification Team"
Im not sure if this casino is a full scam but sadly their kyc cant be passed.
November 18, 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your experience with us.
We want to start by acknowledging the frustration and disappointment you’ve clearly felt throughout this process, and we're truly sorry that things haven’t gone as smoothly as they should have.
The KYC process can sometimes be a bit troublesome as you expressed.
Regarding the proof of address issue, we truly empathize with your situation. Different platforms may have varying requirements for what documents are acceptable, and sometimes there are specific guidelines we must follow to ensure everything meets regulatory standards. That said, we do understand how frustrating it must feel when a document you’ve used elsewhere is not accepted.
We sincerely apologize that this has taken so long to resolve and that you’ve had to go through such an extended waiting period without the clarity you deserve.
If you’re open to it, we’d love to assist you further with the verification process and see if we can find a solution. Our goal is to ensure that our members feel supported and valued.
support was top notch
support was top notch, super responsive, super helpful, looked into my inquiry right away. thank you so much!!
November 17, 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words!
We're delighted to hear that you had such a positive experience with our support team.
We're so glad to hear we hit the target for you, providing quick and helpful assistance is always our top priority!
Reply from thunderpick.io
Thank you for sharing your feedback!
We’re happy to know that your issue was resolved quickly. If you need anything else, we’re always here to help.
The gave me free money in the form of a…
The gave me free money in the form of a gift card, I completed the wager for it. Tried to withdraw and they immediately asked for KYC and suspended my account. Very two-faced
November 14, 2025
Unprompted review
Reply from thunderpick.io
We understand how frustrating it must feel to complete the wagering requirements, only to have your withdrawal delayed and your account placed under review.
We want to clarify that our KYC process is a standard security requirement designed to protect both our players and our platform, however, it should never feel unexpected or unfair. We apologize for any inconvenience this may have caused, which was certainly not our intention.
We value your feedback, and would appreciate your cooperation providing the requested information to have this further reviewed.
Ashorn was amazing help to me and got…
Ashorn was amazing help to me and got me my funds right away communication was perfect and aware!!
November 13, 2025
Unprompted review
Reply from thunderpick.io
We’re happy to hear that Ashorn was able to assist you and get everything resolved quickly. We’ll be sure to pass along your kind words. Thank you for taking the time to share your experience, we truly appreciate it!
You can't deposit using gpay but…
You can't deposit using gpay but website says you can and when you try to deposit using skins they never accept trade url and. Add orther ways to deposit like bank transfer or upi or something other than crypto.
November 12, 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your concerns with us.
We completely understand your sentiments regarding the limited payment options, and we truly appreciate you bringing this to our attention.
We’re constantly working to improve our services, and we will definitely pass this feedback along to our team. We’ll look into expanding our deposit methods, including the possibility of adding options like bank transfers or UPI, so that all our members have more flexibility.
Thanks again for your patience and understanding; we’re committed to always improving.
bonus selection
bonus selection
bonus selection should be asking which one you want to select i was thinking i have 2 bonus it showing me like that
November 4, 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for your feedback and for taking the time to share your thoughts!
We really appreciate your review and are glad you’re letting us know about the bonus selection experience
We’ll definitely look into making the process clearer so you can easily choose the bonus you want. Your input is invaluable in helping us improve!
The lad that helped me was very nice…
The lad that helped me was very nice and easy to talk to.
November 4, 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words!
We’re really glad to hear that the team was able to assist you in a way that made you feel comfortable
Your positive feedback means a lot to us.
Thanks again for taking the time to share your experience!
they don't pay me
i played some time. on evolution live baccarat only. when i won EURO 2000 about, they asked for kyc, i offered the docs as required. they asked for more docs, it is just insulting. this is their email: Hello,
Unfortunately, we were unable to verify your account with the information you provided and therefore, will need to verify your account with additional documents,
Kindly provide the following:
- A photo of yourself holding a piece of paper with the "Today's Date" and "Thunderpick.io" written on it.
- An alternative proof of address (mobile, cable, electric, water, gas or a running bank/credit card statement) from a different source.
The document must include your name, postal address, letterhead, or logo of the payee, and dated within the last 60 days. Please ensure this document is in PDF format.
For the best results, we recommend using your phone camera to take the pictures and sending them without re-sizing, compressing, or altering these images in any way.
We greatly appreciate your co-operation and understanding.
Regards,
Thunderpick Verification Team
November 1, 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your experience, and we're truly sorry to hear that you felt insulted by our request for additional documentation.
That is certainly not the feeling we ever want any of our members to expressed.
Please know that we take the process of verifying accounts and protecting our players very seriously. We understand the inconvenience of having to provide further documents, and we assure you it’s not about doubting your integrity, but rather about ensuring all the necessary steps are followed for security and compliance. Sometimes, the documentation we initially receive doesn't fully meet the verification requirements, which can result in additional requests, however this is a standard procedure to ensure everything is up-to-date and in line with our policies.
We apologize that this process caused any frustration or inconvenience, especially when you were eager to access your funds. We’re committed to ensuring that your funds will be honored as soon as the verification process is completed.
Please know that we’re working diligently to finalize everything and that we appreciate your patience and understanding as our team reviews the documentation.
Very prompt and helpful support
Very prompt and helpful support, only took about five minutes to resolve an issue. The support agent was also very kind and understanding
October 29, 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words!
We're thrilled to hear that our support team was able to help you quickly and effectively.
We really appreciate you taking the time to share your experience,
Thanks again for being awesome!
Played many online casinos/ Fast Payout
Played many online casinos, and have dealt with many different payout speeds, kyc hangups, etc. I tried out thunderpicks recently, today I decided to withdrawal and within 5-10 minutes transaction was approved and pending crypto transfer. Would hgihly recommend!
October 30, 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for the amazing feedback!
We’re so excited to hear that your experience with us was smooth and fast, especially with the withdrawal process.
We’re thrilled to have you as part of our community and truly appreciate your high recommendation!
Good
I used thunderpick for nearly 2-3 years. They provide good markets with good odds. The UI/UX is clear, though no event search function. Online customer service is always rapid.
In the first year my netprofit is negative, I guess it could be 20k€(or higher)，so they granted me VIP title, with some privileges to encourage me keep betting.
In the last few month I won around 30k€，I cashed out 25k€，but when I tried to cash out the rest of 5k, my account suddenly got suspened, I can't bet nor cash out, I also got banned for the live chat channel. literally I can't do anything. They send me a message say I need to do KYC process and will reply me in 1-2 working days. I sent my docs to their email immediately but 5 days passed I didn't get any response. The online customer serivce knows nothing just tell me to be patient.
It's radiculous they don't allow you to bet during KYC process.
I checked some other reviews, some say it just took 3 hours to finish it.
Update: After 4 days waiting, KYC passed. And my money cashed out successfully.
October 29, 2025
Unprompted review
Reply from thunderpick.io
We're really sorry to hear you feel this way about our services especially considering you was able to achieve some successful rounds with us!
We understand the process can be bit rigorous especially when it comes to our KYC verification. We're sorry to hear you felt a lack of clear support and communication from our team during this period of time.
We understand why you’d feel concerned about the delays and the uncertainty surrounding your account.
We take these matters seriously, and while there can sometimes be a backlog in processing KYC requests, it's definitely not our intention to make our members feel unsupported or unable to access their funds.
We're confident we’ll be able to resolve this and clarify the situation for you.
Please know that we value all our members, regardless of their overall gaming outcome, and we want to ensure that you feel treated fairly throughout your time with us.
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