The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were g... See more
Company replied
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Review summary
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Reviews shaping this summary
You can't deposit using gpay but website says you can and when you try to deposit using skins they never accept trade url and. Add orther ways to deposit like bank transfer or upi or something other t... See more
Company replied
I’ve been a Thunderpick customer for years and have lost over €50,000 on their platform. I originally had a Diamond 3 account, which I decided to close. A few months later, I opened a new ac... See more
Company replied
I used thunderpick for nearly 2-3 years. They provide good markets with good odds. The UI/UX is clear, though no event search function. Online customer service is always rapid. In the first yea... See more
Company replied
Company details
Written by the company
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contact info
Canada
- thunderpick.io
3.3
Average
380 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thunder pick is awesome.
October 1, 2025
Unprompted review
Reply from thunderpick.io
Thank you so much for your wonderful review! 😊
We’re so happy to hear you’re enjoying our services
If there’s anything else we can do for you, don’t hesitate to reach out.
You’re the best!
Thunderpick Refusing to Pay After Successful KYC / Deceitful.
I’ve been a Thunderpick customer for years and have lost over €50,000 on their platform. I originally had a Diamond 3 account, which I decided to close. A few months later, I opened a new account with a different email, and everything worked fine deposits, bets, bonuses until I tried to withdraw.
After successfully completing their KYC (which took 5 days), my withdrawal stayed in “pending” for more than 48 hours. Then, without warning, my account was suddenly banned.
Customer service replies quickly and the agents seem to have good intentions, but it’s clear they don’t actually know why certain decisions are made they can only send generic, prewritten responses without real explanations.
It’s unacceptable that Thunderpick had no issue taking deposits for months, yet blocked my withdrawal once money was going the other way. Their KYC process, which relies on sending documents via email, feels outdated and insecure.
I strongly believe Thunderpick is trying to avoid paying legitimate winnings. I will emphatically warn others: do not use this site they will take your money easily, but paying you back is another story.
Update: I've receive a small update about a thorough account review, will update accordignly.
October 28, 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your feedback, and we're really sorry to hear about your situation which recently transpired.
We want to clarify that our team takes our Terms of Service was great importance. Having multiple accounts is a violation of our policy, and if detected, one account will be closed. We encourage all customers to use their initial account, as duplicate accounts are not allowed.
Regarding the KYC process, please know that we fulfill all payout requests, and the KYC process is in place for both your protection and the company’s. It helps us ensure that funds are being sent to the right person and prevents any fraudulent activity. While it can sometimes take a little time, it's a crucial step in security measures.
We appreciate your patience as we conduct the necessary account review, and we hope the situation is resolved soon.
Gr8 choice for small players or even a…
Gr8 choice for small players or even a highrollers. U can find every slot provider on market right here and also bet size is pretty fair even on big maxwin slots.. Simple deposit methods and fair cashout policy.. also support always ready to solve any demands u ask for. Fair bonus policy..
October 22, 2025
Unprompted review
Reply from thunderpick.io
Thank you for your amazing feedback! We're thrilled to know that you’ve had a great experience with us.
We’re especially glad you’ve found value in our wide range of slot games, flexible betting limits, easy deposits and cash outs. We're also happy to know our support team has delivered service beyond your expectations.
Thanks again for being a valued part of our community!
Be aware
Hello all,
I would like you to stay away from Thunderpick as they stole my money and blocked my account without any reason .
They did it immediately after deposit .
Please stay away from them . I am preparing a report to their regulator with all data
October 19, 2025
Unprompted review
Reply from thunderpick.io
We're really sorry to hear about your experience with your account status.
Please know that there is always a reason behind an account being disabled, and we're here to help clarify any misunderstandings.
We have requested some additional information so we can look into further and provide the support you need. We’re committed to resolving this for you as quickly as possible.
Avoid this casino
Dear all ,
Please avoid them as they took my deposit and don’t return it asking to make KYC
I am not willing to share my personal data and asking them to simply return it , they insist on KYC which I have doubts where I was unfortunately deposited my funds
Please avoid
Update:
I am not willing to share my personal data with you . I don’t trust this company and have no idea how my data can be used . So they still hold my deposit and don’t return it . Please avoid it
October 19, 2025
Unprompted review
Reply from thunderpick.io
We’re truly sorry to hear about your concerns, and we completely understand your hesitation. Please know that our main priority is to assist you and ensure your account and funds are secure.
The KYC process is only required for verification purposes to protect both your account and your deposits. It’s a standard step to make sure any withdrawals go to the authorized account holder, and we absolutely respect your privacy. Rest assured, we will never share your personal information with anyone else.
We’re more than happy to assist you through this process and address any concerns you have along the way. Our goal is to provide the support you need and resolve this matter as quickly as possible.
Scam
My response has been ignored for more than 10 business days. I submitted all the requested documents, but they still haven’t been processed. Also, while I was losing bets, they had no issues with my account — but as soon as I won a few bets in a row, they immediately blocked it. And now they still can’t tell me when I’ll receive a response.
April 10, 2025
Unprompted review
Reply from thunderpick.io
We sincerely apologize on behalf of the team for not getting back to you sooner. This isn’t the level of service we aim to provide, and we truly appreciate your patience.
We’re more than happy to follow up on the documentation, especially considering the time that has passed. We also apologize for any frustration caused by your recent gameplay.
Please know that the block wasn’t intentional, though we completely understand how it could be perceived that way given it occurred after your successful play. We’ve requested some additional information so we can address your concerns properly and assist you moving forward.
this is a total scam
i have deposited 15 usdt on thunderpick and when ask for withdrawal,my account get suspended immedately. i contacted the support and they also for kyc and document ..i uploaded all document and they repeatedly ask for resend ,,in last 1 month ..i send 7 times all documents..id,selfie with id,bank statement,,,,still no response and my account is supended and even my funds are not given,,
Please!!!please..dont every to register in this website thuderpick.io ..they dont return a single penny,,,
September 16, 2025
Unprompted review
Reply from thunderpick.io
Withdrawals require verification to ensure that funds are sent to the correct account holder.
If your documents weren't previously verified, they will be automatically requested when you initiate a withdrawal, as is the case here.
We apologize if there was any confusion or delay in receiving this request. Once we review and match your documents to your account details, your funds will be processed promptly.
We have requested additional information to assist in your concerns.
Reply from thunderpick.io
We appreciate your sweet feedback, it means alot to us.
We’re glad to hear you’re enjoying our live bet offerings.
Do not use this betting site
This site looks very easy to register and deposit money, but as soon as you have deposited money it becomes VERY hard to use your money. Your account will either get immediately suspended without any reasoning, or you will have to go through their VERY LONG KYC process. I fell for it and now have 50 euro stuck with them, without any indication of when I can get my money back.
Better to use other betting sites...
October 15, 2025
Unprompted review
Reply from thunderpick.io
We’re truly sorry to hear about the frustration you’ve experienced,
Account restrictions usually take place when there is a specific reason, often related to security protocols or verification requirements in line with regulatory standards. While we understand the process can feel lengthy, these steps are in place to ensure the protection of both our members and the integrity of our platform.
We’d be happy to review your account and provide clear insight into why this occurred and the steps needed to resolve it as quickly as possible. '
Our goal is always to make the experience transparent and fair for all members, and we appreciate your patience while this is addressed.
Smells like scam.
I wanted to bet on League of Legends, and landed on this site. After depositing 25 euro my account was immediately suspended, without ever placing any bet. Their customer service is under "maintanence". Would not recommend this site to anyone.
October 15, 2025
Unprompted review
Reply from thunderpick.io
We sincerely apologize that during the time you needed us most, our customer service was undergoing maintenance.
We’re truly sorry to hear about the status of your account and appreciate you bringing this to our attention. We would love the opportunity to reach out and assist you further to improve your experience with us.
If you’re willing to provide more details or allow us to review your account, we’re committed to offering clarity and addressing your concerns as quickly as possible. Your satisfaction is important to us.
good good good
October 15, 2025
Unprompted review
Reply from thunderpick.io
We love to hear that!
Thank you for the great review and for choosing us!
We appreciate you being a valued member and wishing you continued success.
This crypto casino stole my money and…
This crypto casino stole my money and suspended account when I deposited 5 SOL
this is total scam and I am not willing to make any KYC with these scammers .
Account name Andybondar91
They asking to go with KYC which I am not willing to share with them . Please avoid this scam and also I will complain to their regulator . I don’t agree on their terms and conditions and want then to return my money .
UPD , when I said I am not willing to do KYC and asked to return funds they refused . Total scam and thiefs
This is a scam organization and I am not willing to make KYC and share my personal data with this scam casino . People be aware , they will hold you deposit and steal your money . I have a proof that the stole my money . Don’t trust their reply . I will make a lot of people will know about it
I don’t care about your stupid apologies . Return my money which you stole from me . scam casino peace of shit
Dear all ,
This scam people still hold my funds with no refund
Dated 18.10.25
Please avoid this platform as your money will be stolen
October 14, 2025
Unprompted review
Reply from thunderpick.io
We apologize that your experience did not reflect the level of service we strive to achieve.
Please know that we uphold the highest level of integrity in all our operations, and we take concerns like yours very seriously.
Regarding the KYC process, we encourage all members to familiarize themselves with these requirements, as they are designed to ensure the safety and security of everyone on our platform. KYC also helps members better understand the site, its conditions, and how it operates overall.
Your trust is important to us, and we are committed to resolving this matter fairly.
Reply from thunderpick.io
Thank you for your positive feedback! We're glad to know that your concerns/inquiries are resolved quickly and that you had a positive experience with our support team.
If there's anything else we can assist you with, please don't hesitate to reach out.
I created an account and deposit 600€…
I created an account and deposit 600€ and they instantly suspended my accoun and sent me an email to provide some personal documents, that was 5 days ago.
I answered with all the required document and they told it should take 1-2 business days to verify.
This is the 5th day and still no answer and my account is still suspended. Does anybody take me seriosly? I am waiting for your answer to unblock my account.
October 9, 2025
Unprompted review
Reply from thunderpick.io
We understand how frustrating it must be to have your account suspended with no further updates since providing the requested documents.
Our standard verification process is required to ensure account security and compliance with our terms. While we strive to provide updates within the approximated timeframe, delays can sometimes occur due to high volumes or the need for additional internal checks. That said, 5 days without an update is not the level of service we aim to provide.
We appreciate your patience, and have requested additional information to further review your concerns.
Friendly and polite customer support
Friendly and polite customer support, especially Ashorn
Fixed bet error fast
October 9, 2025
Unprompted review
Reply from thunderpick.io
Thank you for your feedback!
We’re delighted to know that you had a positive experience with our customer support team. We’ll be sure to pass your kind words along. We're glad the issue was resolved quickly and appreciate you taking the time to let us know!
Good person u have there
October 8, 2025
Unprompted review
Reply from thunderpick.io
Thank you for sharing your feedback. We look forward to continuing to provide you with the best experience possible.
scam
I did not receive any promotion, but they asked me to send very personal verification documents. The money I deposited cannot be withdrawn.
We are contacting you from Thunderpick Customer Service.
We hope this email finds you well. In order to complete your account’s verification process, we'll need to verify your identity and address. Kindly submit the following documents for a review:
• Government-issued identification (e.g. ID card, passport, driver's license, military photo identification card)
• A clear picture of you holding your ID near your face.
• Valid proof of address (in PDF format).
• Include your full name and home (postal) address in text of your email when replying to this thread.
October 4, 2025
Unprompted review
Reply from thunderpick.io
Hi there! Thank you for sharing your feedback. We understand your concerns regarding the verification process. As outlined in our Terms of Service, we require verification of identity and account information before processing withdrawals. This is a standard security and compliance measure designed to protect both your account and our platform.
We take your personal information seriously, and all documents are handled securely. Once your verification is complete, you’ll be able to access your funds. We appreciate your patience and cooperation throughout this process.
The site itself is very good
The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were gone after reading all existing reviews but my account was then successfully verified which was great. If you win and need to withdraw a bigger amount, be weary of long KYC times where your funds are locked up with little transparency, however when they say they will give me an update in 24-48 hours in email they do give me a good reply after the manual update.
October 7, 2025
Unprompted review
Reply from thunderpick.io
Thank you for taking the time to share your feedback. We’re glad to hear you enjoy our site. We understand that the review process can feel lengthy at times, and we appreciate your patience throughout the review period.
Our goal is always to ensure account security while providing clear updates within the timelines we promise, and it’s great to know our team was able to follow through and get your account successfully verified. We’ll continue working on improving both speed and transparency in this process.
Thank you again for your valuable feedback and for choosing to play with us.
Deposited via crypto received not a…
Deposited via crypto received not a damn thing including the deposit, update will be filing a complaint with the cgcb if it's not fixed by 48 hours. Ridiculous to steal deposits correctly sent.
October 4, 2025
Unprompted review
Reply from thunderpick.io
We understand your frustration and want to assure you that if a deposit was correctly sent and confirmed on the network, it will be credited appropriately. Please note that while crypto deposits are generally fast, there can occasionally be delays due to network congestion or verification processes.
We've requested additional information to better review your concerns.
I just opened an account and made a deposit, and now I want to play, but they say I had another account, but I say if you're sure, explain to me where they stole my money when I was playing.
scammer bad game
October 4, 2025
Unprompted review
Reply from thunderpick.io
We understand your concerns and appreciate the opportunity to clarify the situation. As per our Terms and Conditions, each player is allowed only one account on our platform.
We kindly ask you to provide the additional details requested in order to better review your concerns.
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