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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are very satisfied with the products, highlighting their comfort, durability, and the positive impact on hair. People appreciate the high quality of the silk items, noting their fade-resistant colors and overall excellent performance even after extended use and washing. The delivery service is often praised for being prompt and efficient, with products arriving in perfect condition and nicely packaged. However, some people were dissatisfied with certain aspects. Several customers reported issues with product quality, including receiving items that did not match the advertised momme weight, were sewn incorrectly, or had defects like holes or tearing. There were also concerns about product composition, unpleasant odors, or skin sensitivities. Additionally, some reviewers experienced very long delivery times and a lack of responsiveness from customer service when trying to resolve issues or request repairs.

What people talk about most

Product

Consumers find product quality to be ambiguous. While some reviewers praise the high quality, comfort, and... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the high quality... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some customers experienced prompt delivery, with... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers experienced uncertainty regarding their... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported a lack of response to... See more

Based on these reviews

Rated 3 out of 5 stars

I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews ar... See more

Company replied

Rated 3 out of 5 stars

It took a long time till delivery. No one told me before. At least the prodokt was satifying. Thanks.

Rated 5 out of 5 stars

I have been using several sets of silk lingerie from this supplier for over a year now. I am very satisfied and can confidently recommend them to others. I own silk items of various densities, and all... See more

Rated 5 out of 5 stars

The order of two sleep caps was delivered pretty quick, I had forgotten about it and it was an even better surprise when it arrived. It was a gift for a new mother, I made it a part of a mum- pampered... See more


Company details

  1. #67 of 86 best companies in Home Goods Store

Written by the company

Finest quality of silk products; OEKO-TEX Certified; Purveyor of purest silk since 2002.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 55% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

excellent as usual

The order of two sleep caps was delivered pretty quick, I had forgotten about it and it was an even better surprise when it arrived. It was a gift for a new mother, I made it a part of a mum- pampered package. And one was for me. It’s very comfortable and I find that my hair feels frizz free in the morning. I’ve even gotten a few compliments at work.

October 8, 2025
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Rated 4 out of 5 stars

The quality seems very good

The quality seems very good. It was easy enough to purchase. As the second item didn’t arrive together with the first one I was very worried about its legitimacy. However, the communication was great and not generic. The sheet eventually arrived a few weeks later (as it had been shipped from China directly) All in all I am happy and would recommend this distributor/ company

October 5, 2025
Rated 1 out of 5 stars

Not 25 momme as claimed

Having just received my supposedly 25 momme superking (290x275) flat sheet, the quality of the silk used was obviously not 25 momme. I weighed the sheet on a very accurate balance and it came to 753g. An identical sized flat sheet of 25 momme from LilySilk came to 928g

1 momme corresponds to 4.34 g/m2 The sheets are 7.975 m2, so a 25 momme sheet should weigh in at 7.975x4.34x25 = 865g (plus a little extra for the overlapping material at the edges).

The THXSilk sheet weight corresponds to 21 momme and not the advertised 25 momme.

Equally, the 30 momme pillowcases I purchased from THXSilk do not feel 30 momme weight.

This is an unacceptable misrepresentation of the products offered.

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

I have been using several sets of silk…

I have been using several sets of silk lingerie from this supplier for over a year now. I am very satisfied and can confidently recommend them to others. I own silk items of various densities, and all of them have performed exceptionally well in everyday use and washing—durable, with beautiful, fade-resistant colors. This year, I decided to expand my collection with a set in a new color. Now, my bed has become one of my favorite places in life, and sleep is a heavenly pleasure.

May 19, 2025
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Rated 1 out of 5 stars

I don't believe this is a legitimate…

I don't believe this is a legitimate company and I don't believe other positive reviews are real. I ordered over $400 worth of sheets and pillow cases. The bedding was so thin it would hardly hold its shape. I tried to avoid this by purchasing one of the thicker versions but to not avail. I had reviewed the return policy prior to purchasing but after contacting the company via email, returns were not allowed. They sent one email back then completely stopped responding.

May 8, 2025
Unprompted review
Rated 2 out of 5 stars

False advertising

Ordered a pearl white pillowcase which the website showed a photo of and it was white. What arrived was dark cream so doesn’t match my white bedding and can’t be used. Thxsilk say I’d have to return at my own cost to the US from the UK even though it was delivered from a UK address.

May 13, 2025
Unprompted review
Rated 3 out of 5 stars

Review

I bought their 19 momme silk chemise silk slip dress and mulberry silk nightcap.

The nightgown is very thin, I feel a bit overpriced for the quality and how thin it is. It is cooling at night and I'm not sweating as much compared to harmful polyester clothing.

The silk cap comes in one size only. I have medium hair below my shoulder and the cap is too small. The elastic hurts around the head at night and I woke up alot due to how tight and uncomfortable it was. It was only 6.75 so won't be returning it. My hair was frizz free and softer upon waking after the cap. The cap size seems it will fit a boy haircut only.

Quality could definitely be better for the gown for how much they charge.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Luxurious pillowcases

I saw the silk pillowcases advertised on some internet site and read the reviews. Decided to buy a set. Even my husband likes them. Gifted a set to a relative and also purchased a set for when we vacation (just remember to take off the bed before we leave!) For Christmas we gifted ourselves a duvet cover. So luxurious!

December 6, 2024
Unprompted review
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Rated 5 out of 5 stars

THE BEST SILK FITTED SHEETS EVER

Purchased a silk king size fitted sheet and I’ve slept much better because it provides a much cooler sleep, smooth feeling on the skin, and overall highest quality you can enjoy.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

sleeping on a cloud!

this is the best silk sheets we have ever purchased! its like sleeping on a cloud! silky smooth! i love how when i roll over my night gown rolls right with me and doesn't stay stuck with like most sheets and you have to tug on them to get them right, i toss and turn a lot so this it a benefit for me! also, we love the comforter!! its good for all seasons!! we are going to purchase another one! best company ever!

March 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent quality of silk

Loved the quality of mulberry silk. My pillowcases came on time and the pattern was even more beautiful in person. I have ordered from Thxsilk multiple previous times even high end items like king sheet sets and comforters and always had great experience with all aspects.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

The product meet my expectation is excellent and as described.

Ordered the following: 1.Summer 6A Mulberry Silk Filled Comforter 2. 19 Momme Silk Duvet Cover on 3rd January 2025 and both items were delivered on 21th January 2025. Noted that the product is well packed
Detailed description of product makes it helpful and easy to order. Follow-up update of delivery was clear and timely.
Happy with the product thus far .

March 5, 2025
Unprompted review

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