Thxsilk Reviews 

1,932
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the silk items, highlighting how comfortable, soft, and luxurious the bedding and sleep accessories feel during everyday use. Many people also note that orders arrive promptly, making the entire online shopping process exceptionally smooth and enjoyable from start to finish. Some reviewers were not happy with frustrating delivery delays, noting that packages took significantly longer to arrive or went missing entirely without proper tracking updates. Additionally, several consumers experienced poor communication and unhelpful responses from customer service when trying to resolve unexpected shipping problems or product defects.

What people talk about most

Product

Customers had ambiguous experiences with product, often praising the wonderful silk material, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, noting that the items are well made, soft, and comfortable... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report that... See more

Order

People report ambiguous experiences with order, noting that while some consumers received their items... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some reviewers found support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

amazing quality but i do recommend having multiple silk atleast 2, Ive notice wearing the same silk for 1 year straight is not the strategy lol

Company replied

Rated 4 out of 5 stars

Dear Silk Team, I hope you are well. We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00. After... See more

Company replied

Rated 3 out of 5 stars

I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews ar... See more

Company replied

Rated 5 out of 5 stars

bought a summer-weight pure silk comforter and put it inside a cotton duvet cover. The store shipped everything directly to my home, and the entire process was handled very well. Chinese families h... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Finest quality of silk products; OEKO-TEX Certified; Purveyor of purest silk since 2002.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(1,932)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Great silk comforter

I was concerned that it would be like a flat sheet, very thin, because it is expensive silk, but I was wrong. It is very fluffy. Exactly as advertised. Shipping was clear and fast. You can easily feel the silk inside by touch, even though it is covered by cotton shell. Cotton cover is also of high quality. I will use this under a duvet cover to keep it clean and fresh. The comforter comes in a nice plastic bag for easy storage. The tag of the product provides full information, 7A grade, mulberry silk, etc for peace of mind. Maybe I will order more. Highly recommended!

Tansu

January 6, 2025
Unprompted review
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Rated 1 out of 5 stars

I don’t know what these sheets are made…

I don’t know what these sheets are made of but I doubt if they’re pure silk. Mine have pilled incredibly. I have sheets I bought from LILYSILK years ago (in fact I just put the bottom sheet on today) that are still like new but the sheets purchased from THX have pilled not just the bottom sheet but as I was taking them of today to wash I noticed the bottom of the top sheet has pilled as well. I had to use my battery lint remover on them to remove the pilling however the texture is not the same as the LILYSILK. Possibly using some synthetic. THX sent me one top sheet free when I complained but wouldn't get back to me after. They obviously know of the issue. Buy LILYSILK !!!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Nice pilowcase

Great pillowcase and reasonable price, shipping took some days, but totally happy with purchase!

December 19, 2024
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Rated 1 out of 5 stars

Waste of money. Terrible Return Policy

Ordered a sleep cap in medium (I do not have a big head.) It was way too small (might fit a child.) Contacted their customer service via e-mail (only way to make returns) and received a response with terrible grammar that, since the product was not defective, they would not pay the return shipping. I could pay to mail it back and they would consider refunding me. They offered to give me 10% off if I wanted to order another one. Their website did not specify that you had to pay for returns if it was a sizing issue. As I said, the sizing was terrible. So I am not going to pay to ship a $14.99 product back when there's no guarantee they will even issue me a refund. Terrible policy. Very unprofessional company. Waste of money.

December 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Don’t buy it from them.

Don’t buy it from them.

I chose standard size pillow which is not fit. I want to return it. I have to pay for the shipping because it is not quality issue. But it doesn’t fit

December 4, 2024
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Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. They said you can cancel within 24 hrs with full refund, but when you request cancellation, they don’t reply to any of your email, or message via Instagram or Facebook. Terrible customer service almost scams

September 24, 2024
Unprompted review

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