Thxsilk Reviews 

1,932
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the silk items, highlighting how comfortable, soft, and luxurious the bedding and sleep accessories feel during everyday use. Many people also note that orders arrive promptly, making the entire online shopping process exceptionally smooth and enjoyable from start to finish. Some reviewers were not happy with frustrating delivery delays, noting that packages took significantly longer to arrive or went missing entirely without proper tracking updates. Additionally, several consumers experienced poor communication and unhelpful responses from customer service when trying to resolve unexpected shipping problems or product defects.

What people talk about most

Product

Customers had ambiguous experiences with product, often praising the wonderful silk material, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, noting that the items are well made, soft, and comfortable... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report that... See more

Order

People report ambiguous experiences with order, noting that while some consumers received their items... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some reviewers found support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

amazing quality but i do recommend having multiple silk atleast 2, Ive notice wearing the same silk for 1 year straight is not the strategy lol

Company replied

Rated 4 out of 5 stars

Dear Silk Team, I hope you are well. We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00. After... See more

Company replied

Rated 3 out of 5 stars

I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews ar... See more

Company replied

Rated 5 out of 5 stars

bought a summer-weight pure silk comforter and put it inside a cotton duvet cover. The store shipped everything directly to my home, and the entire process was handled very well. Chinese families h... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Finest quality of silk products; OEKO-TEX Certified; Purveyor of purest silk since 2002.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,932)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad Service! Very disappointed!

I was sent the wrong pillow cases. After some discussion they sent me a Return label. Returned the items 10 days ago (postal receipt) and habn‘t even been noticed about the arrival. Neither has been Klarna. So the whole matter is still pending. Really bad customer service. Will never order again!!!!

August 3, 2024
Rated 1 out of 5 stars

Anti LGBTQ Company

When I inquired why Thxsilk only offers ‘couples’ pajama sets for male/female pairs, they declined to respond. Excluding same-sex couples from this discount is discriminatory, reflecting poorly on the company’s values and inclusivity.

August 21, 2024
Unprompted review
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Rated 1 out of 5 stars

Worst customer experience ever

Worst customer experience ever. Ordered a silk duvet. Package arrived, took out of the box first thing I saw was a huge booger on the plastic bag. Asked thx for a return label. Thx does not provide return labels, but they promised me to refund the postage costs. I also returned two pillowcases since after booger-gate my trust in thx went below zero. First thx didn't want to give me a full refund for the duvet. After arguing with them via email they stated that I must have got them wrong and proceeded to explain to me what they meant to say, which did not make it better, but they promised to give me a refund. It took them such an outrageous long time to give me the refund for all three things that I had to involve PayPal.

June 28, 2024
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Rated 1 out of 5 stars

Shady online shop

So, I ordered a silk duvet when I opened the package there was a not very subtle booger on the plastic bag that the duvet was in. I decided to return the item informing thx customer service I also sent a photo of the booger and asked for a return label. Thx does not provide return labels for any irregularities they informed me that I have to pay for postage, and that they would give me a refund for that. They also told me I would not get a full refund for the returned item. After a few arguments via email and some information about the legal situation in case they don't want to give the customer the full refund thx agreed to give me the full refund, theoretically... It took thx an outrageous amount of time and I had to write a couple of more emails and reviews to get my money back. I also returned two pillowcases same thing took forever to get a refund. Did not get the refund for the postage costs.

July 3, 2024
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