amazing quality but i do recommend having multiple silk atleast 2, Ive notice wearing the same silk for 1 year straight is not the strategy lol
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Silk Team, I hope you are well. We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00. After... See more
Company replied
I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews ar... See more
Company replied
bought a summer-weight pure silk comforter and put it inside a cotton duvet cover. The store shipped everything directly to my home, and the entire process was handled very well. Chinese families h... See more
Company replied
Company details
Written by the company
Finest quality of silk products; OEKO-TEX Certified; Purveyor of purest silk since 2002.
Contact info
9888 W Belleview Ave Ste 2142, 80123, Denver, United States
- branding@thxsilk.com
- thxsilk.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! Please call the phone number they list. The phone rings forever, then you hear a tiny little voice you cannot understand. Then you email them, but you will never receive a reply.
They hide in every way they can. I only wanted to make an exchange, but obviously once they receive your money, they never want to hear from you again. This is a very dishonest company!
May 4, 2024
Unprompted review
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Reddit Made Me Buy It!
I was researching silk materials for better sleep. I found out about ThxSilk through Reddit and my experience with their service and products is 10 out of 10!
My package was fast shipping. It was delivered the same week I made the order. It was package very nicely. Customer service is so nice and responsive. I greatly appreciate the free gift of another pillowcase.
I invested big on a silk inserter, a night cap, and pillowcase. I am a hot sleeper, so the silk material helps me cool down a bit. The material is real, smooth, and keeps my dry, course hair manageable.
June 4, 2024
Unprompted review
great proudct excellent customer service
May 7, 2024
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Competitive pricing for great products!
May 26, 2024
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
I enjoy it
I enjoy it, I wish it was not see-through. My tempur pillow is a bit visible through the white fabric of the case…
April 17, 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
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no delivery delayed
Shipment arrived after more than a month What is not in line with the delivery promise. Nevertheless,the ordered product is top
Best Stefan
April 9, 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Sorry for the misunderstanding here.
At THXSILK, we only use high-quality materials and will not compromise with inferior products under any circumstances. Our products are all made of 6A grade mulberry silk, all with OEKO certification, safe and healthy for your skin.
The parcel is still on the way to you, you can expect it in 2-3 days.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Came faster than expected
Came faster than expected, great silk pillow case. I will be purchasing again.
April 8, 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
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Affordable and nice 👍🏽
The pillows are very silky and seem to be of good quality. The price is really good, finally some silk pillow cases I can afford easily. When these arrived they had a little crease that first looked like a manufacturing error, but once pulled over my pillow I couldn’t see it anymore, so I don’t mind.
March 29, 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Attempted several times to call their…
Attempted several times to call their customer service phone #(303)731-3208(a Colorado number)& received “call can not be completed as dialed”. I also sent a email, no response. I have a 7A silk comforter that the cotton cover has an odor I cannot get rid of! I didn’t think I had to have a new comforter sent out to be cleaned. No customer service for their expensive product. Will not buy their products
April 17, 2024
Unprompted review
Reply from Thxsilk
Hi Cindy,
There maybe misunderstanding between us.
We sent emails to you, but no reply.
Please check your spam folder, so you missed our response.
We always back our products and try our best to help customers.
Please check your mailbox.
Thank you.
THXSILK
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
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