Ticket.fi Reviews 

This service is misleading customers and sells services which are not required or give more service for customers

Website got an error or something mid-purchase and had to refresh the page. The ticket was now ~10% more expensive.
After buying the higher priced ticket and coming back to the page out of curiosity, the ticket was now lowered back to it's original price.
Seems like there is some built-in function on website to gouge more money out of its customers. Buyers beware.

If you can't contact the company by any means it is difficult.

I booked a trip from finland, 2 months in advance and it got cancelled. I had under 1 day to change my flight ticket and since i am quite busy and always at work i had no way of responding to the announcement. This is absolutely disgusting towards the customers and i would not recommend this travel agency to anyone.

All of the extra services should be automatically clicked to "no" to save time. It's stupid and time taking to have to click through all the useless crap. Also it's very shady that the price shown through the whole reservation process is only the price for exactly one type of credit card. I feel like the price shown should be the one that applies to most cases and then the owners of that exact cards would get the indicated discount. This way it's just plain cheating, but I guess that's the main business model of this kind of sites, so doubt any criticism helps.

Bought a round trip from Finland to Vietnam. The trip was operated by Qatar and Jetstar with 2 stops. On the way back, the flight with jetstar was delayed, which led to the miss of other flights. The airline said that since the booking was booked with different system, that’s why they couldn’t access and modify/rebook the new trip for me. The agency got back to me after 2 weeks (reply every 2 weeks). There’s no way to contact them (only via email)

I booked another ticket in order to go back to Finland. It’s been 2 months now and my problem hasn’t been solved yet. Never book from an agency again!!!

Impossible to get a contact. No one receiving a call. In Finland number contact time is given 11-2 pm which never worked. Whenever I call it says service is closed at the moment. Haven't got the ticket even after two days.

Cancelled my flight, no response from them about refunding the money after two weeks waiting.

Didn't receive our tickets and can't get through to customer service. The airline says our booking exists, but ticket.fi hasn't issued the tickets.

Unbelievably bad customerservice. I asked for change because Norwegian quarantees free change option. I discovered there is different expensive fees Ticket take for the change and their fees changed in every 5 message they sent me. It seemed like they made it up. The change is still not handled.Beware, this really feels like a scam.

I started getting dozens of emails about my flight being delayed by couple of minutes and somewhere in between the mails there was an email where I should have confirmed the changes. I never saw the email because of the huge flow of emails and my tickets got canceled all of a sudden. Felt like a scam.

I was quite happy with the service when intially booking the flights but now rescheduling my return flight has been anything but easy. There's only two hours to confirm the suggested flight and I've already missed the email twice as I'm not able to constantly follow my personal email during a work day. First time I did get a text which I also missed due to a work meeting. Second time there was not text, only and email which I missed. I sure hope I eventually manage to reschedule my fligt. It's been almost a week since my last request and during that time there has been no information of what's going to happen.

Usually, your company policy is airline tickets will be emailed after booking within 48 hours.
That is the drawback of your company remember without customers you won't success at all.
I am recommending you that you improve your service by " do not let your custimers to wait their tickets from the time of purchase for 48 hours.
The more you improve your service the more you are compatitve in long run the market.
Let your policy to be from time of purchasing tickets customer receive his/her tickets within seconds
.

Really, this company sells 50€ service package in Finnish "palvelupaketti" not as "servicepaket" or "service package". And after 2 h of googling to find a phone number to call. I find out that the service is available in only Swedish and English (or they reply only in those languages). I sent a question in Finnish and after 36h I get response which is completely ridicilous. Answer was: "Kindly note that for any special assistance we request you to kindly contact them and get it added as they might need some information about the passenger.". Even though my question was not in English insulting me is not correct. I interpret this and discrimination or dare I say racism against me. The worst part is that the question which I tried to ask about wheelchair on the airplane which is mandatory service by law. So in addition of being racist the company insults people with disabilities.

Really, you sell 50€ service package in Finnish. And after 2 h of googling I get that service is available in only Swedish and English. And after I ask a question you reply to it after 36h I get response which is completely ridicilous. Answer was: "Kindly note that for any special assistance we request you to kindly contact them and get it added as they might need some information about the passenger."

They are a bunch of liars don’t believe them

No customer service at all. I have not received my tickets nor nobody is answering my contact requests

Smooth action, not too pushy to sell extra services :)