Ticket.fi Reviews 

Never had no problems, easy insurance to be with lovely staff very helpful would highly recommend.

No contact information anywhere, no one to call, no email address which apparently has been removed from the site, no contact field, nothing. A correspondence email I found from 4 years back did send an automatic reply receipt promising to contact withing 24h, after which within 30 minutes some standard reply came not addressing my questions in any way.

If I could give zero stars I would. Worst company ever. Do not buy tickets through them!
Älkää käyttäkö tämän yhtiön palveluksia! Huijausta!

Getting a refund due to the Covid19 situation took over 4 months, and finally when I got it, the amount was wrong and eventually only very little. The correspondence with the customer service was confusing and unclear. I won't make a booking through Ticket again.

Today I got my money back - about 5 month later

My flight was cancelled in March but nearly 6 months, I just got the email that announces about the refund. They did not ask me which refund (money or voucher) I want to choose. My flight was cancelled and they forced me to pay the processing fee and cancellation fee which over 100e. It's weird. After 6 months of pandemic, they still say that they can't handle the bookings and take a lot time to response email while my friend working in other agency says now she has nothing to do.

I bought my ticket with ticket.fi because they had a cancellation guarantee saying that they would refund the money in case the flight was cancelled. I got a notification that the flight was cancelled and it has been more than three months and I haven't get the refund. Please stay away from this company. They have a horrible customer service, and they only have bots replying to the e-mails.

Finally, after more 4 (!!!) months, ticket.fi promised to proceed with the refund. This happened after I contacted the authorities, because they were not replying to messages, emails and calls.

However, for some strange reason they are not fully refunding the price I have paid. So I'm forced to proceed with another reclamation.

AVOID THIS COMPANY AT ANY COST!

We have been quite patiently waiting for our refund. You promised a solution in 6 weeks but it’s already been 3,5 months.

Been waiting for a refund for my cancelled flight for a few month, but i got it back and i'm happy! I understand that covid slowed down the progess, thank you!

Can we have a joint police or consumer complaint against this travel agency?
Waiting for refund now over 10 weeks.

When there are no words to describe lack of responsibility, try buying tickets through the ticket (.fi/.se/dk) sites, you will be amazed.

A criminal travel agency. They never contacted to my contact requests before my cancelled flight would have left during the pandemic. Just took my money. Don't ever order anything through this agency!!!!!!!

Ticket.fi informed 16.4.2020 that our flight is cancelled. In their noreply-message they wrote:"...The handling time is at least six weeks but can in some cases be even longer.
We are doing our outmost to take care of you as soon as possible. We will come back to you when we have a status regarding your booking."

8 weeks gone, no further information. Ticket.fi has no contact address or number. What kind of service is this? My creditcard will have proof that we have asked for refund. How can you do it?

Never use this Ticket.fi.

Älä käytä halpalentoagentteja matkaa varatessasi ennenkuin tsekkaat, että yhteystiedot on ja että firma on ylipäinsä olemassa!

Waiting for a refund, no communication and no way to contact them...
Does anyone know how to contact Ticket.fi and seek for an update on refund as the airline confirmed refunding the ticket

9 weeks after my flight cancelled still no money back. AVOID!

Have anyone contacted or have received their vouchers for cancelled flights??? I have been waiting patiantly for their answer more than two months... How to contact them?

Scam. They haven't refunded my amount after the flight cancellation. It's been over 60 days.

I'd like to file a Police complaint in Finland. Would be nice if more people would join so the voice would be stronger.

They stole my money almost 3000€. I bought tickets through them, flight was cancelled and the airline informed me that they gave me full refund back to the account the payment was done. Now Ticket. fi refuses to give my money back eventhough the airline gave full refund.

Completely pointless company this ticket.fi,
Don't buy or book anything from them!
You see money as much as your own ears!
Pull S ....
Täysin turha yritys ticket.fi,
Älä osta tai varaa mitään heiltä!
Näet rahaa yhtä paljon kuin oma korvasi
Täyttää P......