Ticketmaster Reviews 88,083

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the overall user experience, describing it as awesome, amazing, and immersive. Many found the process of entering venues smooth and efficient, with staff often being helpful and organized. People also appreciated the ease of purchasing tickets and the clear detailing of fees. However, some customers were not happy with the pricing, finding ticket costs exorbitant and noting issues with high parking prices. A few other people also felt that the service was inconsistent, citing problems with late seating, sound mixing, and difficulties with ticket scanning. Additionally, some reviewers experienced confusion with seat relocation and challenges in locating prepaid parking.

What people talk about most

User experience

Users describe positive interactions with user experience. Many customers found the app easy to use for... See more

Location

People report ambiguous experiences with location. While some consumers praise easy access to parking, smooth... See more

Price

Customers consistently express dissatisfaction with pricing, frequently citing exorbitant fees and hidden... See more

Service

Consumers find service to be ambiguous. While some customers reported smooth transactions, efficient staff,... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being helpful, organized,... See more

Based on these reviews

Rated 4 out of 5 stars

Had a great concert that only Bruce can give you. We came early which made things easier. I'm not well experienced in electronics but the procedure to keep tickets on my phone was great. Had pretty go... See more

Rated 4 out of 5 stars

Ticketmaster needs to have a provision that purchasers can use downloaded and printed paper tickets for concerts instead of having all tickets stored in and obtained from a cell phone. I had difficult... See more

Rated 3 out of 5 stars

We really loved the show, and it was relatively easy to get the tickets. However, I was frustrated that we were supposed to use our phone as the tickets. I have limited data, and when we got to the... See more

Rated 5 out of 5 stars

Saw Bruce and E Street here for the last tour, but the current tour went to places I never imagined a rock concert could take me. It came from the full nature of the E Street Band. Musicianship wa... See more


Company details


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3.8

Great

TrustScore 4 out of 5

88K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Seemless

Absolutely no problem entering the event, tickets came right up got scanned and we were on our way ! Could not ask for a better transaction, keep up the amazing work !

April 11, 2026
Unprompted review
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Rated 3 out of 5 stars

Old film, new experience but technology has it's limits.

The Wizard of Oz was a costly experience, overall enjoyable. But being a filmmaker myself I had some problems with the applied AI visuals, what mostly worked in the foreground but faces often overdone/oversharpened did not so well work with background faces. After all the source material is analogue and very old, so I can see waht they tried and sometimes succeeded but the details not so much. The Sphere was amazing as always and the practical effects made my 12 year old son smile and that was the main point of the visit. Would I go again, yes but not for a such old reworked film-classic, I think todays possibilities has reached it's limits with the Wizard of Oz!

April 1, 2026
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Rated 1 out of 5 stars

Bought tickets got moved to cheaper section

Our seats were relocated. We were notified by email a day before we flew out, however that email was never seen because it went to spam! We walked and walked looking for our seats, asking for help and being told to go this way or that way when finally one worker looked at the map and said we were relocated. I know we were given cheaper seats then what I purchased, I was livid. I'm disappointed how this was handled. New tickets should have been sent or a phone call.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous fees

The concert ticket was $50 but there were about $31 in fees!! Absolutely ridiculous to charge that much in "fees".

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

Ticketmaster Still will not adding to phone wallet

Ticketmaster Still will not completely ADD to my iphone Apple Wallet. They say its Apple and Apple says its them. No Apple ID or Ticketmaster ID has every changed. No iCloud being used. etc. etc.

But other than that and waiting on Cell reception to open Ticketmaster in a Browser we are all good.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

DC Young Fly Event

Thank you for asking me to share. I enjoyed myself. The venue was clean and hospitality great. Security was of the utmost. I will definitely visit again.

April 10, 2026
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Rated 1 out of 5 stars

The cost of parking is always extremely expensive for African American venues. ys…

The cost of parking is always increased; price gouging occurs when there's an African American event. Tamela and David Mann should have performed a skit as Mr. Brown and Cora. Would have preferred a local gospel comedian instead of the Mann's son trying to be a DJ @ the beginning of the show. Not a fan of Shaunie and Deion/Keion Henderson. Was expecting one-two of Tamela's latest gospel songs.

April 10, 2026
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Rated 2 out of 5 stars

Ticketmaster and their policies are borderline fraudulent.

Everything was fine until they dropped prices on tickets, to the point that we paid 50% more for tickets than people around us and IN FRONT of us. I didn't realize the difference until the day of the concert. Ticketmaster basically tells me tough sh*t, take it up with the event organizer at the venue. There should be laws against this fraudulent practice.

April 10, 2026
Unprompted review

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