It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, frie... See more
Company replied
Everything worked smoothly. Ticket was received within 20min. Despite excessive charges for credit card payment, it was still very substantially cheaper than buying directly from the airline. I just h... See more
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Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.2
Average
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Avoid this 3rd party plane tickets…
Avoid this 3rd party plane tickets seller. I got myself flexible tickets, and then when I really needed to change them all my request were canceled and nobody have ever contacted me regarding to my problem, so they just took my money basically. Even if there was a clear fee for having a flexible ticket which I paid the ticket was not flexible at all.
In addition I was not offered to get a refund even If I did all I could from my side informing them all possible ways that I want to cancel the flight, that I can’t make it and I need other tickets. Their advertising is misleading and according to me it is a fraud. I was trying to get my money back through my bank but ofcorse these robbers won as that ticket was not refundable. I hate this company and I recommend never buy the tickets through them as there is nobody who would help even if you pay extra.
August 30, 2025
Unprompted review
Reply from Tickets.lt
Dear Ms. Baciūtė,
Thank you for your message and for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your disappointment.
Please note that all requests for changes or refunds are processed strictly in accordance with the fare rules of the airline. These rules are determined directly by the carrier and define whether modifications or cancellations are possible, as well as any applicable fees. Unfortunately, travel agencies like ours are not authorized to override these airline-specific conditions.
Regarding the “Flexible Ticket” service, we would like to clarify that it is an additional protection service offered by our agency, which allows passengers to cancel their flight for any reason before departure and receive a refund of the ticket cost (excluding the service fee and the cost of the Flexible Ticket option itself). However, it does not modify or replace the airline’s fare rules, nor does it make the ticket directly changeable through the airline.
You can find full details about this service here:
👉 https://tickets.lt/en/avia/content/flexible-ticket.html
We sincerely apologize for the inconvenience you experienced and assure you that your feedback has been shared with our customer service management team to improve the quality of assistance provided.
If you would like us to review your specific case once again, please contact us by e-mail with your booking number, and we will be glad to recheck all the details.
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I was having trouble completing my…
I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, friendly, and offered several clear solutions. Thanks to her, I finally managed to fix everything. She truly saved my day!
October 15, 2025
Unprompted review
Reply from Tickets.lt
Dear Berku,
Thank you so much for sharing your experience! We’re delighted to hear that Savina was able to assist you so effectively. Your kind words about her patience, friendliness, and professionalism mean a lot to us. We’ll make sure to pass your compliments along to her.
We’re very glad everything was resolved successfully — and we’ll always be here if you need any further assistance in the future.
Everything would be ok if the fee for…
Update – they still haven’t refunded the ticket money, and they’ve completely stopped replying to emails on this matter. Communication has ended. They themselves advised me to fill out the refund form because flight time was changed more that 4 hours, and then they themselves wrote that the money would not be refunded...
And yes, they did return €3 for each previously purchased ticket, but in principle, they shouldn’t have charge that amount in the first place when buying tickets. Or this is their business model – charge 3€ from everyone, and only refund for those who noticed it?
UPDATE:
Only with Maestro card there is no additional fee for paying for tickets, all other payment methods is charged additionally 3€ per ticket, bought totally 8 tickets via your website
Everything would be ok if the fee for purchasing tickets wouldn't be so ridiculous..... just for purchase you pay extra....
anyway, one ticket was delayed by the airlines, the tickets.lt stuff helped me with refund (hopefully i will get it) procedure and the lady on the phone was really helpful.
October 7, 2025
Unprompted review
Reply from Tickets.lt
Dear Mindaugas Danielius,
Thank you for your feedback. We are glad to hear that our colleague was able to assist you over the phone and guide you through the refund procedure.
Regarding the additional charges you mentioned, we have checked our system and could not find any record of extra fees applied to your booking beyond those already displayed before purchase. We would be very grateful if you could update your review and provide us with more details on this point so that we can better understand your concern.
As for your refund request, we can confirm that it is registered in our system and is currently being processed by our managers. Once the request has been finalized, you will automatically receive an email confirmation from us. Please kindly allow some time while we complete this process – we are doing everything possible to provide you with a resolution as quickly as we can.
Thank you again for your patience and understanding.
UPD 08/10
Thank you for your update and for sharing the additional details with us. We are currently verifying the information regarding your payment and the fees applied.
Please allow us a little more time to complete the check — we will get back to you with a detailed reply as soon as possible.
We appreciate your patience and thank you for bringing this to our attention.
UPD 09/10
Dear Mr. Danielius,
Thank you for your update and for sharing your experience. We have reviewed the payment information for all of your tickets mentioned, and our decision regarding the payment fees was sent to the purchaser’s email address yesterday (October 8).
We would be very grateful if, based on this information, you could update your review and, if the matter is resolved to your satisfaction, also reconsider your rating of our company’s service.
Thank you once again for your feedback and cooperation.
UPD 12/12
We would like to inform you that the refund was successfully processed yesterday, on December 11. Please note that, depending on your bank, the refunded amount is usually credited to the buyer’s account within 1–3 business days.
If the funds are not visible on your account after this period, please let us know and we will be happy to provide you with an official refund confirmation document, which you can use to clarify the transaction status directly with your bank.
Regarding the payment fee, we understand your concerns. As correctly noted, certain payment methods include an additional service fee, while others (such as Maestro) do not. This information is displayed during the payment step, but we appreciate your feedback and will continue working on making this as clear as possible for our customers.
We are glad to hear that our support team was able to assist you with the refund procedure and that the phone support experience was helpful.
If your issue has now been resolved, we would be truly grateful if you could consider updating your review and rating to reflect the final outcome. Your feedback is very important to us and helps other customers make informed decisions.
Thank you for your patience and understanding. Should you need any further assistance, we remain at your disposal.
Problem solved
I had an issue with ticket confirmation code and finding my booking online. Andriiana López patiently assisted me and solved the problem.
October 4, 2025
Unprompted review
Reply from Tickets.lt
Dear Viktorija Kunstmone,
Thank you so much for your kind feedback! We’re delighted to hear that Andriiana López was able to assist you patiently and resolve the issue with your booking. We’ll be sure to pass along your kind words to her — recognition like this means a lot to our team.
Your satisfaction is our top priority, and we look forward to serving you again in the future.
Non existant after sales service ZERO
I recently booked a ticket on Cathay Pacific with this company. It was a very small price saving ($50AUD) from not booking direct and I am sorry I did. The after sales service is non-existent. All I wanted to do was ad my frequent flyer number to the booking to aid in seat selection. Not only were they incapable of helping me to do it (after multiple attempts), but they blocked Cathay from making any changes. This meant that I was not able to make any seat selection and my Tier of One World was not recognised. Instead of being able to select a good seat, I was relegated to terrible seating at the rear and between other seat over my preferred isle seating. Would NOT recommend using this company.
September 29, 2025
Unprompted review
Reply from Tickets.lt
Dear Mr. McKenna,
We’re very sorry for your experience. Unfortunately, in this case the limitations were set by the airline. We did try to add your frequent-flyer number and assist with seat selection, but Cathay Pacific advised that these changes can only be made at the airport check-in desk for this booking.
Please arrive a bit earlier for check-in so the staff can add your loyalty number and help with the best available seating based on your status.
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Mastercard payment extra fee
Mastercard payment option with extra fee ~200 Eur was quite a strange surprise.
Any other method did not work. Not sure why this card should be charged extra.
Booking reservation XEFB46AU.
Commenting after reply.
Reply does not justify or clarify. It would be fine… but several people below with same reviews received your full refunds which means that such impose comes from the company.
Additionally, Paypal does not have any fees usually, but here it was impossible to pay through it.
Please reconsider the case again.
Thank you very much for understanding.
UPD 10/02
Hello Team, thank you for your efforts and evaluation of the situation. Many thanks for valuing your customers, that shows good service. Funds were well received and the process was smooth.
September 7, 2025
Unprompted review
Reply from Tickets.lt
Dear Jurgita,
Thank you for sharing your feedback and for providing your booking reference XEFB46AU.
Please allow me to clarify: this is not an additional charge on top of the ticket price, but rather a difference in total fare depending on the chosen payment method. Each payment provider (such as Mastercard, Visa, PayPal, etc.) applies its own processing costs and commissions. Airlines and service providers reflect these different costs directly in the final price you see at checkout.
That is why some payment methods can result in a slightly higher or lower total amount, and it may happen that at the moment of payment only certain methods are technically available.
We completely understand how unexpected this can feel, and we truly appreciate your comment—it helps us to improve how we explain this in the booking flow.
Thank you again for booking with us.
UPD 24/09
Dear Jurgita,
Thank you for adding to your review.
Regarding the different prices, we would like to clarify that the total may vary depending on the selected payment method, as payment providers apply different settlement costs and this is reflected in the final amount at checkout.
At the same time, we value our customers, and therefore a decision was made to compensate you €190. The amount has already been refunded to your original payment method. We will also double-check our payment settings to ensure everything works correctly.
Thank you for your understanding.
UPD 02/10
Dear Jurgita,
Thank you for your feedback. We understand your concern and regret the inconvenience caused. We would like to reassure you that we have already sent you the full details of your booking to the purchaser’s email address on 24 September, and this case has been resolved in your favour.
We sincerely apologize for the confusion and the delay in clarifying the situation. Your satisfaction is very important to us, and we are grateful for your patience and understanding throughout the process.
If you feel that your issue has now been resolved positively, we would kindly ask you to consider updating your review to better reflect your final experience with our service.
Price only for maestro cards. Seriously?
It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at the last step. In my case I've payed extra 19€ just because of using paypal (same goes for regular visa and mastercard).
Seems to be a way for them to get to the top of skyscanner options.
September 12, 2025
Unprompted review
Reply from Tickets.lt
Dear Kiryl,
Thank you for sharing your experience and bringing this to our attention. We’re truly sorry for this situation and will check it right away.
We’ll look into this case right away and will refund the €19 to you.
Thank you for letting us know—it helps us improve.
Invalid PNR code
In my opinion, this is the worst company I have ever dealt with. And here’s the breakdown:
1. It all started with the payment process. For any payment method, in my case, I had to pay an extra €22, except if using a Maestro card — but seriously, who even has a Maestro card these days?
2. After the payment, I received confirmation emails. But I needed the PNR to add my booking on the airline’s own website. So, I entered my PNR code, but the booking wasn’t found. Then I tried absolutely every code I saw in the emails from Tickets.lt, but none of them worked. In addition, I paid an extra €1.99 for an SMS with the PNR code and other information, but I never received any SMS.
3. Then I contacted customer support. I wrote to their email — no reply. I wrote on their website — no reply. Then I decided I had to cancel the booking with this awful company. I submitted a cancellation request, but it was rejected, since apparently I had purchased non-refundable tickets. Okay… so then I wrote to them again, this time via messenger, and finally got a response. I explained that I couldn’t find the correct PNR. They told me to wait because they couldn’t check my order yet and promised to email me within about an hour once they had any information. More than three hours later, I received an email saying that my PNR became invalid when I canceled the booking. But the fact is, this PNR was invalid from the very beginning, even before I tried to cancel it. And since my cancellation request was rejected, the booking should still remain valid, and so should the PNR.
They told me there was nothing they could do to help — and that was it. As a result, I lost €376 and had to buy new tickets for the same flight, but this time from another company, for €437.
So, if you want your booking to go smoothly without losses and unnecessary stress, I’m not telling you what to do, but I strongly recommend listening to reviews, drawing conclusions, and staying away from companies with such feedback.
Wishing everyone successful bookings 👋
NLW9YTOV
September 17, 2025
Unprompted review
Reply from Tickets.lt
Dear Vitaliy,
We’re very sorry to hear about such an experience and fully understand how frustrating this must have been.
We’d like to carefully check every detail and clarify what happened.
Could you please share your booking number so we can investigate and assist you further? We truly want to sort this out for you.
-----
UPD 22/09
Dear Vitaliy,
Thank you for sharing the booking reference and for giving us the chance to carefully review your case. I completely understand how stressful this situation felt, and I’m truly sorry you had to go through it.
I’ve now checked everything in detail and would like to clarify a few points:
On our website, we display all available payment methods. For some cards, certain discounts or different service fees may apply — this is why the system might show different amounts depending on the card used.
A correct PNR was provided to you both by SMS and in your confirmation email. After you reached out about not being able to open the booking on the airline’s website, my colleagues sent you step-by-step instructions and confirmed that the PNR was valid.
I also see that our team followed up by email, double-checking the display of your ticket and again confirming that the PNR was active, with guidance on how to view the booking on the airline’s page.
Later, the airline booking was cancelled based on your own request. That means the PNR could be found, and the cancellation was successfully initiated. Unfortunately, the fare type purchased does not allow a refund once cancelled.
I’m truly sorry for the frustration and the time you spent trying to sort this out. We completely understand how upsetting it is to feel uncertain about a flight, and we regret that this experience didn’t meet your expectations.
Thank you again for your patience and for giving us the opportunity to explain everything.
Hidden charge
At first, it might look that you are getting it cheaper than anywhere, but then there's the checkout — paying with cards (VISA, MasterCard) be it credit or debit, Apple Pay or whatever, will cost you +38 €. Yeah, there's this option to pay with MasterCard Maestro for free, but the thing is that Maestro cards are already phased out in EU since 2023.
Actually there's no option to not pay for the transaction, which means you ALWAYS incur a "hidden" fee.
September 18, 2025
Unprompted review
Reply from Tickets.lt
Dear Vilius,
Thank you for sharing your feedback. I’m very sorry for the inconvenience and completely understand your concern regarding the payment fee.
I’ll carefully check this situation with our team and get back to you shortly with a detailed response.
Thank you for bringing this to our attention.
---
UPD 19/09
Dear Vilius,
Thank you again for your patience.
I’m still carefully checking this situation with our team to fully understand what happened and to make sure it won’t repeat.
So you don’t have to wait until we finish the review, we’ve already processed a 38 EUR refund to your original payment method.
Depending on your bank, it should appear on your account soon.
Thank you for bringing this to our attention.
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Got the money refunded
After I sent the review below I got the money refund almost right away, really appreciated and quite impressed
*Same as some others here we were happy to find the tickets cheaper than everywhere else but were also asked to pay additional 200ish euros to pay with Mastercard , I called their customer service and they told me that it is correct and there is no way to avoid this additional fee. Additionally they said that the discount for Maestro ks actually wrong...
Is it possible to get this amount refunded ? I can see that some people managed to do it, reservation no XTRH689P
Our experience & evaluation would definitely change significantly if this would be solved
Thank you*
September 5, 2025
Unprompted review
Reply from Tickets.lt
Dear Kotryna,
Thank you for sharing your feedback and reservation XTRH689P.
We’re truly sorry for the inconvenience and completely understand how frustrating such an unexpected situation can feel.
Please be assured that we’re carefully checking internally to understand what happened and to make sure it doesn’t repeat.
So you don’t have to wait while we complete the review, we’ve already issued a 225 EUR refund. The amount should appear on your account soon, depending on your bank’s processing time.
If you have any questions in the meantime, we’re here to help.
Scammers
Probably worst company you can ever find in the internet. NEVER book ANY flight from these idiots. They will charge you a lot of money just for using your credit card, they will never answer your questions via support, they are always cancelling already booked tickets (saying it's not their fault, but there is sure their fault) and they will even not refund you money if they will cancel your flight. BE VERY AWARE with these scammers.
ANSWER to reply: maybe start to answer my emails and you will not need my booking number?
“Atšaukto skrydžio už kurį buvo sumokėta (Booking 6MS3UKYZ)”
ANSWER 2: you are lying as always, cause you are scammers. You never ever wrote anything about any bank. You wrote, that my money will be back in my account latest in 24 hours. If not - you said that I should write e-mail to your support team. I wrote 4 mails and never got any answer. Stop lying, cause you will get a lot of negative reviews from all my friends which bought same tickets.
August 30, 2025
Unprompted review
Reply from Tickets.lt
Dear Don,
We’re truly sorry for the frustration you’ve experienced. Please share your booking number so we can investigate immediately and come back to you with a clear resolution.
Thank you for your patience.
---
UPD 10.09
Dear Don,
Thank you for sharing booking 6MS3UKYZ. First of all, we’re sorry for the delay in replying to your emails.
We’ve reviewed your case and would like to clarify the following:
Right after that booking was cancelled, the card authorisation was released on our side—we are not holding your funds. Our team has already replied to your email and attached an official confirmation stating that our agency does not claim this transaction. Please forward that document to your bank so they can remove the pending hold.
Also, we see you have two other bookings that were successfully paid and ticketed. The e-tickets were sent to your email—please check your inbox (and spam). You can also view and download them anytime in your account on our website.
If anything is missing or you need us to resend the tickets/confirmation, just reply to our latest email and we’ll help right away.
Don't be happy after buying tickets
Don't be happy after buying tickets, because tomorrow they may send you a message that they canceled the purchase because the price has changed. Very disappointing. And at the final step they add a fee for paying visa card. So no one gets it cheaper here.
June 19, 2025
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback. We are sorry to hear about your disappointment.
To investigate your case in detail, could you please provide us with your booking number or the email address used for the purchase? This will help us review the situation and provide you with a proper explanation.
We truly regret the inconvenience caused and hope to have the chance to improve your experience with us in the future.
Reply from Tickets.lt
Thank you for your kind words! We’re delighted to hear everything went smoothly and you were satisfied with our communication. Your positive feedback means a lot to us, and we look forward to helping you with your future bookings!
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Reply from Tickets.lt
Thank you, Egle! We're happy to hear that your experience was easy and smooth. If you ever need any assistance in the future, we're here to help!
Charges a fee for card transactions
At first, it might look that you are getting it cheaper than anywhere, but then there's the checkout — paying with cards (VISA, MasterCard) be it credit or debit, Apple Pay or whatever, will cost you +17 €. Yeah, there's this option to pay with MasterCard Maestro for free, but the thing is that Maestro cards are already phased out in EU since 2023.
Actually there's no option to not pay for the transaction, which means you ALWAYS incur a "hidden" fee.
EDIT 2025-08-04
tickets.lt indeed refunded us 17 €, so I adjusted the stars.
About the fact that the fee is seen during the checkout, yes, but no one suspects that one has to pay such a hefty percentage just for paying with VISA/MasterCard. I haven't incurred such a fee in decade.
July 30, 2025
Unprompted review
Reply from Tickets.lt
Dear Marius,
Thank you for your feedback. We’re sorry to hear about your disappointment regarding the payment fees. We always strive to make our pricing as transparent as possible, and all payment-related fees are displayed during the booking process before final confirmation.
The availability of payment methods may vary depending on the card issuer or region, and we understand that Maestro is no longer widely supported — we are actively working to expand our options to better meet customer needs.
To look into your specific case and assist you further, could you please share your booking number or the email address used for the purchase?
UPD 01/08
Dear Marius,
Thank you for sharing your feedback. We understand your concerns regarding the payment fees. The available payment methods and any applicable charges are displayed transparently during the checkout process, and we always strive to offer our customers a choice.
We would also like to inform you that on August 1, we refunded 17 euros to the buyer's bank account used for the original ticket payment. If you have any further questions or need assistance, feel free to contact us.
We appreciate your input — it helps us improve our services.
I was not able to make payment
I was not able to make payment first time and I realized that because I have chosen Maestro Card as payment method. After a week I returned to purchase and realized this. Apparently in all Europe bank are not issuing Maestro Cards any more, but the card that we have is Master Card - and you are asking additional percentage for using it! But average person does not even know which type of card she/he has, so why is your program not able to detect which card details I have inserted? Just showing error! An no, I am not having bank cards with me, but I do use secure program to store the card information - never thought that I need to write what type of the card I have.
July 6, 2025
Reply from Tickets.lt
Dear Peeter Rumessen,
Thank you for sharing your experience.
We understand how frustrating it can be when a payment fails without a clear explanation. In some cases, the card type may not be automatically recognized by the system, especially when data is entered via a secure storage program. This can unfortunately result in a generic error message rather than specific guidance.
Regarding the additional percentage for certain payment methods — this fee is applied based on the card type and is shown during the payment step, in accordance with the terms set by our payment provider. However, we agree that the process should be more intuitive and transparent, and we are working on improving this experience.
To assist you further and verify the specific details of your case, we kindly ask you to contact us at info@tickets.lt. This will allow us to review the issue in detail using your information, while keeping your personal data secure.
Thank you again for your feedback — it’s truly helpful for improving our service.
Great!
After using the terrible easemytrip.com, tickets.lt was a breath of fresh air!
April 30, 2025
Unprompted review
Reply from Tickets.lt
Dear Povilas,
Thank you so much for your kind feedback! We're truly glad to hear that your experience with us was a positive one and that we could provide the service you were hoping for.
We look forward to assisting you again in the future!
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Does not follow Norwegian Air TnC
Does not follow Norwegian Air international terms and conditions, but sells their tickets. Don't bother and buy directly - terrible customer service and experience. Never again
July 2, 2025
Unprompted review
Reply from Tickets.lt
Dear Meinardas Ulevičius,
We’re sorry to hear about your negative experience and appreciate you taking the time to share your feedback.
To properly investigate your case and understand what happened, could you please provide your booking number or the email address used during the purchase? This will help us locate your reservation and respond to your concern accurately.
We aim to act in full accordance with the airline’s terms and conditions and are committed to resolving any discrepancies.
If you need an INVOICE - find another agency
Getting an invoice from this agency is a mission impossible. Most airline websites send invoices in minutes by email, but this agency says it takes "up to 10 working days" (this is year 2025) - and they still couldn't do it even after 10 days!
When you email them, you get an automated reply or no answer at all. When you call, they just say "we will send it to finance department" and nothing happens.
They also lie about prices. They show you one price, then add 24 EUR extra for paying with any card except Maestro. But Maestro cards don't exist anymore - banks stopped making them. So basically you always pay extra 24 EUR.
July 11, 2025
Unprompted review
Reply from Tickets.lt
Dear Erikas,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced, particularly regarding the delay in receiving your invoice and the lack of timely communication.
Please rest assured that we are currently clarifying the reason for the delay in the document formation with the responsible department. We understand how important this is and are treating your request as a priority.
You will be contacted via email shortly with an update. Again, we deeply regret the inconvenience caused and appreciate your patience while we work to resolve this matter.
UPD 14/07
Please note that we have already sent the invoice to the buyer's email today, July 14. Kindly check your email inbox, including the spam or promotions folder, in case it was filtered.
If you still have trouble locating it, feel free to reach out and we’ll be happy to resend it.
A Tale of Two Sellers (Or: Why You Should Book Flights Directly)
In the skies of Aerosville, there lived a quiet craftsman named Tom.
He sold travel tickets — clearly marked, fairly priced, with no hidden tricks.
His shop was calm, the tea was warm, and questions were always answered.
But near the crossroads, where signs flashed and promises shouted, stood Jeff.
Jeff’s stall was crowded with slogans: “Best Price!” “Limited Offer!” “Trust Me!”
He leaned in, smiling.
“Same ticket, better deal. No need to go to Tom.”
You agreed. Why not?
Jeff ran to Tom’s shop, bought the cheapest, barest version of a ticket —
No checked bag, no food, no flexibility —
and handed it over.
“Want to check in? That’ll cost extra.
Need help? That’s extra too.
Or just figure it out yourself.”
You tried to go to Tom.
Tom was welcoming. Patient.
But puzzled.
“I remember Jeff buying something, yes...
But I don’t know which ticket he gave you.
Do you have a reference number?”
Back to Jeff.
Now he’s lying on a beanbag, half-asleep.
“You again? Ugh. Look through your emails. Or pay me.”
You dig through the mess, find the code, return to Tom.
Tom helps. You get your boarding pass. You exhale.
But then — you want to change something. Add a bag.
Tom sighs.
“Only the one who paid can make changes.
I can’t do anything unless Jeff agrees.”
One more visit.
Jeff, now annoyed:
“Change it? Nope. This is what you bought. Don’t bother me again.”
And so the journey continues. But with more confusion, more steps, more cost —
and the quiet realization that walking into Tom’s shop from the start
would have been better in every way.
...
Want your trip to center arround you and your adventure rather than a frustrating experience arround your travek tickets - be smarter, buy directly through airline.
June 21, 2025
Reply from Tickets.lt
Dear Monika,
Thank you for sharing your detailed feedback with us. We truly appreciate the time you took to describe your experience, and we completely understand your concerns.
We’d like to assure you that we take this matter seriously. Our team contacted the airline’s support service on your behalf to review the details of your booking. The airline has confirmed that your fare included 2 PC checked-in baggage per passenger for each flight, according to the ticket’s tariff rules.
We understand that dealing with these kinds of travel arrangements can sometimes feel complicated, especially when going through third parties. Our goal is to make this process as smooth and transparent as possible.
If you have any additional questions or need further assistance, please don’t hesitate to contact us — we’re always here to help. Also, for your convenience, we’ve sent this information to your email, so please check your inbox as well.
Thank you once again for reaching out to us. We appreciate your patience and look forward to supporting you with any future travel needs.
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