It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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Review summary
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Reviews shaping this summary
I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, frie... See more
Company replied
Everything worked smoothly. Ticket was received within 20min. Despite excessive charges for credit card payment, it was still very substantially cheaper than buying directly from the airline. I just h... See more
Company replied
Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.2
Average
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
a fee for paying not Maestro
Its bad a company adds a fee for paying by any mean but not maestro card. A fee was 39 euro! for an order of 613 euro total. Is that a bank transacton fee that BIG?
Also, an infant discount was not applied. For 2 adult and an infant, we've bought 3 same flight tickets 204.33 each.
Is company answer relevant?
Still, company offered best value. 🙂
June 20, 2025
Unprompted review
Reply from Tickets.lt
Dear Roman Iusim,
Thank you for your feedback — we appreciate you sharing your thoughts.
We understand your concern about the payment fees. Please note that different payment methods can have varying processing costs, which is why additional fees may apply for some card types.
Also, we have already provided a detailed answer to your payment question via the buyer’s email address. Please check your inbox for more information.
If you have any further questions, we’re here to help. Thank you for your patience and understanding.
UPD 06/07
You have paid us €652.00 for the booking, which is exactly the amount we received from you. There is no higher payment recorded from your side.
If there is any difference, it is likely due to bank transfer fees or currency conversion charges.
If you have any further questions, please feel free to ask.
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Very good i fond cheaper flight ❤️❤️
June 5, 2025
Reply from Tickets.lt
Dear Brahim Kharraz,
Thank you for your great feedback!
We're happy to hear you found a cheaper flight with us ❤️✈️
Wishing you a wonderful journey, and we hope to assist you again soon!
Do not recommend this company
In the ticket there was wife surname same as mine (1 letter difference). It's strange in the first email they ask to check and edit ticket data for free 4 hours after purchase. Later they asked 130€, but we changed at counter for 45€. Do not recommend to buy tickets from tickets.lt
May 10, 2025
Unprompted review
Reply from Tickets.lt
Dear Aurelijus,
Thank you for taking the time to share your feedback.
We’re truly sorry for the inconvenience you experienced with the name correction process, and we completely understand your frustration. Your opinion is important to us, and it’s disappointing to hear that your experience didn’t meet expectations.
To clarify, the cost of making changes to ticket details—such as name corrections—is set by the airline, not by our agency. Our role is to assist in forwarding and processing such requests according to their rules and fees. We understand how frustrating it can be when these costs seem unclear or inconsistent.
According to our system, the flight linked to your booking has already taken place. We hope you were able to use the tickets without further difficulty and that your trip went smoothly in the end.
If there’s anything else we can do for you or if you have further questions, please don’t hesitate to reach out.
Total scam, lost money and time
Bought tickets cheaper and later got email:
I am sorry to inform you that we do not have the possibility to issue the original flight. In order to resolve this matter, we suggest you an alternative without any additional payment and refund 125 eur of 800eur that i payed yesterday. They don’t reply. Lost my money, my time and my patience. 0 trust. Who will return it…
May 28, 2025
Unprompted review
Reply from Tickets.lt
Dear Daniel,
Thank you for sharing your feedback.
We are truly sorry to hear about your negative experience. Your opinion is very important to us, and we fully understand how frustrating and disappointing this situation must have been.
Unfortunately, at the time of ticket issuance, we did not receive final confirmation from the airline regarding the availability of seats on the selected flight. As a result, your reservation was canceled on May 30, and the full amount paid was refunded to the bank account used for the purchase.
If the funds have not yet appeared in your account, please contact us via any method convenient for you, and we will gladly provide you with official confirmation of the refund from our side.
Once again, we apologize for the inconvenience caused, and we thank you for bringing this matter to our attention.
Be prepared for additional charge in the last step
I noticed that some of sellers like to hide real ticket costs up to the last moment and additional charge appear for paying with debit/credit cards. Tickets.lt is one of them and you definitely will be pissed off when additional charge appear the moment you entered all personal details. No other option proposed... unless to have Maestro.
May 27, 2025
Unprompted review
Reply from Tickets.lt
Dear Rolandas,
Thank you for your honest feedback.
We’re sorry to hear about your experience during the booking process. Your comments have been shared with our team, as transparency in pricing is something we take seriously. We’ll continue working with our partners and internal systems to make sure all fees are presented as clearly and early as possible in the booking process.
Thank you again for taking the time to share your opinion — it genuinely helps us improve.
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I have to say a big thanks to Damon…
I have to say a big thanks to Damon Smith. He is assisted quite quickly and helped to me with information about my flights. It’s was a quick respond to me witch is a great 👍
May 5, 2025
Unprompted review
Reply from Tickets.lt
Dear Tatjana,
Thank you so much for your kind words! We're very glad to hear that Damon Smith was able to assist you quickly and provide the information you needed about your flights. Your positive feedback means a lot to us, and we'll be sure to pass it along to him.
Wishing you smooth and pleasant travels ahead!
Review
At first, after reading the reviews, I thought it was a scam and started to get nervous, but I still waited for my flight. After checking in and flying to my destination, I realized that everything was fine and it’s not a scam.
April 26, 2025
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for sharing your experience!
We understand that online reviews can sometimes cause concern, so we’re very happy to hear that everything went smoothly with your trip. Your feedback reassures other travelers and means a lot to our team.
We look forward to assisting you again in the future!
The agency cannot add extra baggage
The agency cannot add extra baggage due to their reservation system limitations. This creates a deadlock because the airline's website does not allow changes if the ticket was purchased through an agency. So you have to pay for it at the airport much more expensive.
April 1, 2025
Unprompted review
Reply from Tickets.lt
Dear Remigijus,
Thank you for your feedback. We're really sorry to hear about the inconvenience you faced when trying to add extra baggage. Unfortunately, in some cases, technical limitations in the airline's system do prevent us from making certain changes, including adding baggage in advance.
We completely understand how frustrating this is, especially when it leads to higher costs at the airport. Please know that we’re always working to improve cooperation with airlines and minimize such issues in the future.
To look into your case more specifically and see if there’s anything else we can do, could you please provide your booking number or the email address used during the purchase?
We appreciate your patience and hope to assist you further.
Quick response to queries
Quick response to queries. Liudmyla helped me out straight away. The website could have stored airlines booking reference rather than asking someone to provide it to me
April 6, 2025
Unprompted review
Reply from Tickets.lt
Dear Almantas,
Thank you for your feedback! We're really glad to hear that Liudmyla was able to assist you quickly and efficiently.
We also appreciate your suggestion regarding the airline booking reference. You're absolutely right—having it stored and easily accessible on the website would make things much smoother, and we've passed this on to our development team for consideration.
Thanks again for taking the time to share your thoughts. We're here if you need anything else!
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Response is really fast and I received…
Response is really fast and I received assistance. Ticket purchase and required verification from Ryanair is truly annoying. Best regards, Prof. Julius Ptasekas
March 12, 2025
Unprompted review
Reply from Tickets.lt
Dear Prof. Julius Ptasekas,
Thank you for your feedback! We're glad to hear that you received prompt assistance. We understand that Ryanair's verification process can be frustrating, and we appreciate your patience. If you ever need further support, please don’t hesitate to reach out.
Disadvantage
Unfortunately, it is sometimes difficult to check in with Ryanair. Often you have to ask for additional assistance, which is unacceptable in extreme travel circumstances.
March 2, 2025
Reply from Tickets.lt
Dear Andrejus,
Thank you for your feedback. We understand that checking in with Ryanair can sometimes be challenging, especially in urgent travel situations.
To make the process easier, we offer a "Online check-in" service on our website. With this service, we handle the check-in process for you and send your boarding passes directly. You can find more details here: https://tickets.lt/en/avia/content/online-checkin.html
We appreciate your input and are always working to improve our services. If you have any further questions, feel free to reach out!
Reply from Tickets.lt
Dear Justinas,
Thank you for your feedback! We're happy to hear that everything went well. We’ll continue striving to maintain the same level of service. If you ever need assistance, we're here for you!
Reply from Tickets.lt
Dear Gint,
Thank you for your feedback! We're glad you found our service easy to use. If there's anything we can do to make your experience even better, feel free to let us know.
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Anna helped me with an issue and it was…
Anna helped me with an issue and it was resolved straightaway , she was very helpful and prompt on her replies.
March 8, 2025
Unprompted review
Reply from Tickets.lt
Dear Darrell,
Thank you for your wonderful feedback! We're delighted to hear that Anna was able to assist you promptly and resolve your issue straightaway. Your kind words mean a lot, and we’ll be sure to share them with her.
If you ever need assistance again, we’re always here to help!
It was a amazing experience.
March 5, 2025
Unprompted review
Reply from Tickets.lt
Dear Firojul Islam,
Thank you for your kind words! We're delighted to hear that you had an amazing experience. We look forward to serving you again in the future!
Reply from Tickets.lt
Dear Audrone,
Thank you for your kind words! We're delighted to hear that you found our staff helpful and nice. If you ever need assistance in the future, feel free to reach out.
Wishing you great travels!
Disinformation by phone and no refund
By phone tickets.lt confirmed that Unaccompanied Service will be provided after ticket Purchase and after I purchased it, it was not available apparently. And money refund was not possible.
The sentence from tickets.lt email is:
“I have forwarded this information to the appropriate department. You can now proceed with the payment.”
January 23, 2025
Unprompted review
Reply from Tickets.lt
Dear Erika,
We are truly sorry to hear about the situation you’ve encountered, and we understand how frustrating this must be for you. Please know that we take all disputed situations and complaints seriously, and I have carefully reviewed all your correspondence and conversations with our support team. Based on our records, you were informed that the airline does not provide an Unaccompanied Minor service and that children can only travel with an adult.
However, in your response, you mentioned that you had received confirmation from the airline stating they do accept unaccompanied minors. Based on this information, your tickets were issued as per your request.
If you have any further questions, please don’t hesitate to reach out to us.
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They costed me additional $500
Do not use this agency. I have been trying to change one leg of my flight for 6 days. Every time they would take one or two days to process the request and then they would process it at 3:30AM my local time, that means that I would have until 5:00AM to accept or decline the change. IT IS THE MIDDLE OF THE NIGHT! I have been trying to talk to the support for 4 times and asked them to expedite the process or at least to give me a ballpark timeline when the request would be processed so I had time to prepare and be around a computer at that time to accept the change. The best I've got is to wait and it will be processed in the next 24 hours. In the end I've had to book a different ticket 2 days before my departure date. Moreover they refused to refund or do any partial compensation. This company has costed me at least 500 USD in extra charges by gaslighting me and I will never be using their service again.
February 20, 2025
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for providing the requested information. We truly regret the inconvenience and frustration you experienced while trying to modify your flight. We understand how stressful such situations can be and appreciate your feedback.
When processing flight changes, we must coordinate with the airline to receive their response regarding the cost and feasibility of the modification. The price depends on available fare classes at the time of rebooking, which can fluctuate. As soon as we received confirmation from the airline, we promptly provided you with the updated cost for approval. Unfortunately, due to the limited time before departure, the deadline for payment was also short, as fares could change at any moment.
We are sorry that this process caused you difficulties. We always aim to assist our customers as efficiently as possible while adhering to airline policies. Regarding your refund request, unfortunately, based on the fare rules of your ticket, it was non-refundable.
If you have any further questions, please do not hesitate to reach out.
I have asked to change date in 5 hours…
I have asked to change date in 5 hours after payment and answer was “not possible “ after 2 days.
February 6, 2025
Reply from Tickets.lt
Dear Leisan,
Thank you for reaching out. We understand your frustration regarding the inability to change your ticket date.
According to the airline's fare rules, date and route changes for your ticket are prohibited. We provide each customer with the opportunity to review these fare conditions before completing the purchase so that they are aware of any restrictions in case of unforeseen circumstances.
We regret that we were unable to accommodate your request, but if you need any further clarification, please let us know.
I had an issue with reservation
I had an issue with reservation, because I provided incorrect email. Thank you Sofia for your assistance and very good service which helped me a lot during check in process!
January 24, 2025
Unprompted review
Reply from Tickets.lt
Thank you for your kind feedback! We're glad Sofia was able to assist you and ensure a smooth check-in process despite the initial issue with your email. We'll make sure to share your appreciation with her. If you ever need help in the future, don't hesitate to reach out. Have a great journey!
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