It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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Review summary
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Overall it's fine, but I was disappointed by the fact that I had to pay extra 15 euro simply because I wasn't paying with Maestro. It's very upsetting to see this increase in price at the last step of... See more
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At first, it might look that you are getting it cheaper than anywhere, but then there's the checkout — paying with cards (VISA, MasterCard) be it credit or debit, Apple Pay or whatever, will co... See more
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This website helped me to find the best option to buy flight tickets. I even bought them for a bit cheaper than the price stated on the official website of the corresponding airline. However, I had to... See more
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Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.1
Average
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed date change of the return…
I needed date change of the return flight Tickets.lt rejected my request giving false argument: the same day bought a new return ticket via Tickets.lt with the date I needed. When I tried to return the ticket Tickets.lt rejected and recommended to request ag again after my return from the trip. I requested again and Tickets.lt rejected my request again.
July 3, 2024
Reply from Tickets.lt
Hello!
We have checked the information on your order in detail. We would like to inform you that according to the rules of the airline tariff, your ticket is completely non-refundable.
We have also checked the information regarding the change request and would like to inform you that your new reservation and the return flight of the old reservation are issued with different airline codes, because of this we were not able to rebook the ticket on your desired flight.
Sorry for the inconvenience.
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Reply from Tickets.lt
Dear Fausta Gedminaite,
Thank you for your feedback.
We are sorry to hear that you had a less than satisfactory experience. Unfortunately, we could not make changes to the passenger's passport data as the change surcharge was not made in time. As a result, no changes were processed.
We hope you were still able to use your flight tickets without any further issues.
Avoid this website at all cost
One of the absolute worst booking experiences of my life. Customer support supposedly speaks English, although the website itself is in Lithuanian. But guess what? They barely speak English too!
I purchased my tickets to and from Brussels, selecting specific seats. Upon approval, those seats were changed not once, not twice, but three times for the flight to Brussels. And for the return flight? I got this: "Unfortunately, we're unable to provide Pre-reserved seat assignment service for VYTENIS JAKUBAUSKAS on Vilnius (Lithuania) → Brussels (Belgium) flight."
WHY DO YOU EVEN BOTHER INFORMING ME THAT THE SEATS WERE RESERVED AND CLEARED WHEN I INITIALLY BOOKED AND PAID? And on top of that, customer support has no clue what my issue is. Almost no one has even a B1 level of English to understand the problem. I will definitely file a complaint to get my money back. This is my last time using tickets.lt.
July 7, 2024
Unprompted review
Reply from Tickets.lt
Dear Vytenis Jakubauskas,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Gudravimas ar neapsiziurejimas
The final price increased for more then $100 just before payment after I marked card type Visa debit. In despite that it is shown Visa Debit no charges. Very confusing price structure for different cards. Is it on purpose or just mistake?
July 4, 2024
Unprompted review
Reply from Tickets.lt
Dear Luiza,
We would like to ask you to specify the unique identifier of the user session so that we can clarify the information in the technical department.
You can provide us with this information by any method that is convenient for you. All contact details are available on our website: Contact details of our agency are listed on the website https://tickets.lt/en/content/support.html
The unique identifier of the user session is located on the payment page at the end of the site page (or in the "Help" section) and consists of 10 digits.
Reply from Tickets.lt
Dear Justina,
Thank you for your kind feedback! We are delighted to hear that you found our service helpful and well-organized.
Your satisfaction is our top priority, and we are pleased to know that we met your expectations. If there is anything else we can assist you with, please don't hesitate to reach out.
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Reply from Tickets.lt
Dear Tadas,
Thank you for your feedback! We're delighted to hear that everything was great and that you had a positive experience with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Andriyana Nosál helped quickly and…
Andriyana Nosál helped quickly and clearly
May 27, 2024
Unprompted review
Reply from Tickets.lt
Thank you for your positive feedback! We're delighted to hear that Andriyana Nosál was able to assist you quickly and clearly. We strive to provide excellent service and it's great to know we met your expectations. We look forward to assisting you again in the future.
Everything is ok
Orderded tickets from this platform for my honeymoon. Then found out some bad reviews in trustpilot and was very worried. I got even more worried because I bought the charter flight. Then I started to ask tickets.lt tons of questions from they support (about flight cancelations, money return and etc.) They were super responsive and provided me with all the information. After that I decided to go with it.
Tickets and the flight went well and even to my suprise I got seats next to my wife (we didn't buy dedicated seats).
I know people usually leave bad experiences in trustpilot and those who have no problem don't bother writting good reviews. So I will be the one to confirm that for us there were no issues buying tickets from tickets.lt
May 6, 2024
Unprompted review
Reply from Tickets.lt
Thank you for sharing your detailed experience with us! We understand how reading negative reviews can be concerning, especially when planning something as important as your honeymoon. We're glad to hear that our support team was able to address all your questions and concerns promptly.
It's wonderful to know that your flight went smoothly and that you were pleasantly surprised to be seated next to your wife without having to purchase dedicated seats. Your positive feedback is greatly appreciated, and we are grateful that you took the time to share your successful experience.
We hope you had a fantastic honeymoon and look forward to serving you again in the future. Thank you for choosing Tickets.lt!
Reply from Tickets.lt
Dear Terence Soleil,
Thank you so much for your positive feedback! We're thrilled to hear that you found everything very clear and easy to understand. Your satisfaction is our top priority, and it's great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
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The sh**tiest agency ever
The sh**tiest agency ever! I got a problem in US because they put my name and last name wrongly. I LOST A LOT OF TIME and had to buy a new ticket.
May 6, 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Check in to Australia flight
Anastasia was very helpfull with my check-in to Poland-Qatar-Australia flight. And very quick to respond. Thank you for the kind assistance! 5 stars!
May 5, 2024
Unprompted review
Reply from Tickets.lt
Thank you for your feedback! We're thrilled to hear that Anastasia provided you with helpful assistance for your check-in to your Poland-Qatar-Australia flight and that she was quick to respond. We'll make sure to pass along your kind words to Anastasia. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your travel experience goes smoothly!
Martha was super patient and helpful
Martha was super patient and helpful
May 2, 2024
Unprompted review
Reply from Tickets.lt
Dear Natalia,
Thank you for your feedback! We're delighted to hear that Martha provided you with super patient and helpful assistance. We strive to offer excellent service to all our customers, and it's wonderful to know that Martha exceeded your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
The chat manager was very helpful and…
The chat manager was very helpful and gave all the information to solve my situation about the booking amendment.
April 24, 2024
Unprompted review
Reply from Tickets.lt
Dear Inga,
Thank you for your feedback! We're delighted to hear that our chat manager was very helpful and provided all the necessary information to resolve your booking amendment situation.
Providing excellent service and support is important to us, and we're glad we could assist you effectively. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Thank you once again for choosing us.
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Good information
April 4, 2024
Reply from Tickets.lt
Dear Vida Lukosiute,
Thank you for your feedback! We're pleased to hear that you found the information provided to be helpful.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thank you for choosing our service. We look forward to assisting you again in the future.
Thanks Marta for answer
Thanks to Marta for explanation to my question. Thank you.
April 17, 2024
Unprompted review
Reply from Tickets.lt
Dear Giedre Spa,
You're welcome! I'm glad Marta was able to provide you with a helpful explanation. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Thank you for choosing us and for sharing your positive experience.
Andriyana Nosál was very good in…
Andriyana Nosál was very good in dealing my problems, thanks.
April 16, 2024
Unprompted review
Reply from Tickets.lt
Dear Valdemaras Vainauskas,
Thank you for sharing your positive feedback about Andriyana Nosál! We're delighted to hear that they provided excellent assistance in resolving your issues.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction.
Thank you for choosing our services. We look forward to serving you again in the future!
My consultant
My consultant, Marta, was great doing her job. It was a very quick help, which saved me a lot of time. Thank you.
April 11, 2024
Unprompted review
Reply from Tickets.lt
Thank you for sharing your positive experience with Marta! We're thrilled to hear that she provided you with great and quick assistance, ultimately saving you time.
Marta is committed to delivering excellent service to our customers, and we will be sure to pass along your appreciation to her.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have a smooth experience with us.
Thank you for choosing us and for your kind words!
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If you wanna buy flights tickets then…
If you wanna buy flights tickets then I recommend the website tickets. Lt you will get Best to deal tickets prices in this site
April 2, 2024
Reply from Tickets.lt
Thank you for recommending Tickets.lt for purchasing flight tickets! We're glad to hear that you found the best deals on ticket prices through our website.
At Tickets.lt, we strive to provide our customers with competitive prices and a user-friendly booking experience. If you have any questions or need assistance with your booking, please feel free to reach out to our customer service team.
Thank you for choosing Tickets.lt for your travel needs. We look forward to serving you again for your future trips!
Marta gave me the answer to my question…
Marta gave me the answer to my question immidiately! :) I did not expect to get the information so quick.
April 4, 2024
Unprompted review
Reply from Tickets.lt
We're glad to hear that Marta was able to assist you promptly! Providing quick and efficient support is important to us, and we're delighted that Marta could address your question immediately. If you have any further inquiries or need assistance in the future, feel free to reach out to us again. Thank you for choosing our service!
Marta 10/10
Marta turned a stressful situation to something so simple. Top noch customer service :)
April 3, 2024
Unprompted review
Reply from Tickets.lt
Dear Mindaugas Skietris,
I'm glad to hear that Marta was able to assist you effectively and turn a stressful situation into a simple one! Providing top-notch customer service is always our goal. If you ever need assistance in the future or have any questions, feel free to reach out. We're here to help! :)
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