It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it's fine, but I was disappointed by the fact that I had to pay extra 15 euro simply because I wasn't paying with Maestro. It's very upsetting to see this increase in price at the last step of... See more
Company replied
At first, it might look that you are getting it cheaper than anywhere, but then there's the checkout — paying with cards (VISA, MasterCard) be it credit or debit, Apple Pay or whatever, will co... See more
Company replied
This website helped me to find the best option to buy flight tickets. I even bought them for a bit cheaper than the price stated on the official website of the corresponding airline. However, I had to... See more
Company replied
Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.2
Average
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing support and did everything I…
Amazing support and did everything I needed to help get checked in when I couldn’t find my booking reference
March 17, 2024
Unprompted review
Reply from Tickets.lt
Dear Patrick Collins,
Thank you for your feedback! We're thrilled to hear that our support team provided you with amazing assistance and helped you with your check-in process, especially when you couldn't find your booking reference. Ensuring our customers have a smooth experience is our top priority, and we're glad we could assist you effectively.
If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help!
Advertisement
Very pleasant support Marta
Very pleasant support Marta. Very warm talking and quick answers. Also answers very clear. Good job
March 15, 2024
Unprompted review
Reply from Tickets.lt
Dear Gintarė Juodvalkytė,
Thank you for your kind words! We're delighted to hear that Marta provided you with pleasant and efficient support. Providing clear and helpful assistance is always our priority, and we're glad to know that Marta could assist you effectively.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
It’s a scam website.They waste my whole…
It’s a scam website.They waste my whole trip. There was 2 airlines involved, one airlines cancelled the return and departure flight but other airlines doesn’t. They didn’t offer me convenient alternatives. I tried so many communication but finally when I asked for the refund they said their service fee exceeded the ticket price. They stole my around £1427 . My reference number is PASS8P9M.
March 12, 2024
Unprompted review
Reply from Tickets.lt
Dear Farzana Rahman,
We emphasize that when creating an order (even before payment, the process of booking tickets) on the website you were given information that you have tickets issued separately.
This means that if one of the flights is canceled by any airline, a full refund is provided only for that part of the flight that was canceled by the airline. In this case, it is not possible to return all the money for the reservation.
Also, in your personal account, the amount to be refunded was calculated for a ticket that was not canceled by the airline (there was no change in flight times) - in accordance with the rules of the airline's tariff. This amount was confirmed by you before the return. Please wait for the funds to be transferred to the buyer's account.
If you have any additional questions, please contact us.
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback. We're glad to hear that you found our platform easy to use.
We apologize for any delays you experienced in the issuance of your invoices. While we strive to provide a seamless and efficient service, sometimes, certain processes may take longer than expected. We appreciate your patience and understanding in this matter.
If you have any further questions or concerns, please feel free to contact us. We're here to assist you in any way we can.
Thank you for choosing Kissandfly, and we hope to serve you again soon.
Reply from Tickets.lt
Dear Gabija Pa,
Thank you for your feedback! We're thrilled to hear that you found our booking process simple, fast, and convenient. At Kissandfly, we strive to provide a seamless and user-friendly experience for our customers, and we're glad to hear that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon.
Advertisement
Bigger price
Hello, I inserted my info for purchasing the tickets and when I press buy the price went up instantly I didn’t like that.
February 25, 2024
Reply from Tickets.lt
Dear Paulius Kontrimas,
I'm sorry to hear about your experience. Sudden price changes can indeed be frustrating. It's possible that fluctuations in demand or availability may have affected the ticket price at the moment you tried to purchase. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Perfect service
I needed to add Carry-on bag to the paid flight ticket, Sofia Melnyk helped me to do this very quickly and easy.
March 6, 2024
Unprompted review
Reply from Tickets.lt
Dear Ramune Balnionyte,
We're delighted to hear that Sofia Melnyk provided you with quick and easy assistance in adding a carry-on bag to your flight ticket. Ensuring a seamless experience for our customers is always our top priority. If you have any further requests or questions, feel free to reach out to us. Thank you for choosing our service, and we look forward to serving you again in the future!
I accidentally made 3(!) mistakes in my…
I accidentally made 3(!) mistakes in my booking. I don’t know maybe it’s because of the full moon or smth, I was being very clumsy. But when I contacted chat they responded immediately and Marta was able to help me change the details and get new tickets.
March 6, 2024
Unprompted review
Reply from Tickets.lt
We're glad to hear that Marta was able to assist you promptly and efficiently with your booking changes, despite the accidental mistakes. Our team is here to help ensure a smooth travel experience for you, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our service!
i got scammed
i got scammed. i dont need this ticket any more and i called support and i was told that i should fill in the request to return a ticket and i will get my money back. i done that and got a reply that they wont return because of their own stupid rules. never gonna buy tickets from them and dont recommend anyone. scammers!
February 25, 2024
Reply from Tickets.lt
Dear Rokas Janisovas,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Advertisement
good people and excellent service
February 27, 2024
Unprompted review
Reply from Tickets.lt
Dear Faisal Ahmed,
Thank you for your kind words! We're glad to hear that you had a positive experience with our service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Marta is a great supporter
Marta is a great supporter.
Got a refund after already paid for the trip.
February 22, 2024
Unprompted review
Reply from Tickets.lt
Dear Jonas,
Thank you for your feedback! We're glad to hear that Marta provided you with great support and helped you get a refund for your trip. If you have any further questions or need assistance in the future, feel free to reach out to us. We're here to help!
Reply from Tickets.lt
Thank you for your feedback! We're glad to hear that everything went smoothly for you. If you have any further questions or need assistance in the future, feel free to reach out to us.
This site is just scamming people
This site is just scamming people. I wanted to refund my tickets 2 days before departure. Sent the request even emailed them asking when the amount is going to be refunded. They said within 24 hours. They email me the other day saying that the refund is not possible because the fees exceed what I paid for the tickets. Insane. Do not buy tickets from here, also the fees for purchasing the tickets are also way too high.
February 18, 2024
Unprompted review
Reply from Tickets.lt
Dear Smiltė Naujokaitytė,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you want to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Rate Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Advertisement
Great customer service
Great customer service! Person who worked today with Facebook messenger helped a lot, hope they are paying You well!
February 14, 2024
Unprompted review
Reply from Tickets.lt
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our customer service team. Our goal is to provide excellent support to our customers, and we appreciate your recognition. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Don't buy tickets from tickets.lt
I ordered plane tickets for 3 adults on the website tickets.lt on August 30, 2024. from Vilnius to Munich one way. I paid 407 euros. I received confirmation that my flight is booked. Booking #2PX8OUWP. In the evening of the same day, I received a letter from this agency, with the information that they do not confirm my flight and will return the funds. When I contacted them and asked why they are canceling my flight, what are the reasons, I never got an answer. Their website continues to sell tickets for the flight I booked at a higher price. The agency does not engage in communication. When I asked when this would be done, I received the answer that within 1-2 days, I still haven't recovered the funds, my letters are no longer being responded to. Due to the error of this agency employee, I have a lot of inconvenience and additional expenses.
February 9, 2024
Unprompted review
Reply from Tickets.lt
Dear Dana Volskyte,
We urgently check your order information and the status of your refund. We ask you to wait a little longer.
We will update our answer here as soon as possible.
UPD
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
On the part of our agency, the return was carried out yesterday, February 14th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
Thank you, Anastasia
Anastasia was very professional and responsive to answer my questions. Thank you!
February 12, 2024
Unprompted review
Reply from Tickets.lt
Dear Arunas Venclovas,
Thank you for your feedback! We're delighted to hear that Anastasia provided you with professional and responsive assistance. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
Don't waste your time with this booking…
Don't waste your time with this booking agent. Same as previous reviews - I searched online found a flight that I wanted. Paid for the ticket, then received an email saying there were no seats available. Repeated the same process, over several days on the Tickets.lt site. Same deal, same outcome. In fairness I did get a full refund, but a complete waste of my time.
R6QD19XV
February 10, 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
UPD
We apologize for the inconvenience you experienced with your booking. It's disappointing to hear that you encountered difficulties with seat availability despite booking your tickets. We strive to provide a seamless booking experience, and it's unfortunate that we fell short in this instance. We appreciate your feedback, and we'll use it to improve our services and prevent similar issues from occurring in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.
Advertisement
WASTE OF TIME
They initially show a cheapest price when you check online or even on their website and wait until you give all your deatails and finally say ERROR, NO SEAT AVAILABLE. It is a joke and waste of time.
February 8, 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Anastasiia was very heldp ful to change…
Anastasiia was very heldp ful to change my wrong contacts. Explain all steps very clearly.
February 2, 2024
Unprompted review
Reply from Tickets.lt
Dear Client,
Thank you for sharing your experience! We're delighted to hear that Anastasiia was very helpful in assisting you with changing your contact details and explaining the steps clearly. Our team aims to provide excellent service and support.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback, and we wish you a wonderful journey!
Best regards,
The Tickets Team
Unfulfilled Refund Promise
I had a regrettable experience with tickets.lt
The problem was when we purchased three tickets for adult price, and after mention that we are flying with the infant they purchased a ticket for my daughter to carry on the parents lap. They literally scammed us and they don’t even refund the money. Their response was “ The amount of service fee exceeds the refund amount provided by the rules of the current fare.” That’s not fair and we are really disappointed by this situation. I do not recommend purchasing tickets from this company all. I will never do, as well as my friends.
I’m writing this on behalf of my sister’s, Simona Jevgrafoviene, experience to purchase those tickets online from your company. Booking number: RC2L5IRO
January 22, 2024
Unprompted review
Reply from Tickets.lt
Dear Migle,
Thank you for your feedback.
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.