Two tickets were advertised for a show which stated the seats were sat together. I brought them and it turned out to be just one single ticket! I contacted support team ASAP but couldn’t actually get... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to use, and used many times, never had issues with any tickets bought on resale. Always a worry when see tickets available for less than face value, but again never had an issue
TicketSwap is my solution for last-minute tickets. Sometimes it's actually better to rely on it because people who bought it and cannot go will often sell it at an underprice. If the event organizat... See more
Used for both selling and buying and the security of the site is impecable, at least when the tickets can only be transfered through TICKETMASTER, haven´t tried it with PDF tickets.
Company details
About TicketSwap
Written by the company
Start using now to buy or sell tickets for concerts, festivals, gigs, clubs, theatres and other events.
There are no hidden fees and no unfair prices. Ticket sellers can only ask up to 20% above the ticket face value. TicketSwap checks the tickets listed on the platform, and verifies sellers and buyers to ensure safe transactions.
Why TicketSwap?
Help & Support
Help & Support
Why TicketSwap
Written by the company
- TicketSwap is a safe, convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre and days out.
Contact info
Rokin 75, 1012KL, Amsterdam, Netherlands
- info@ticketswap.com
- ticketswap.com
4.5
Excellent
39K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and fast !
April 13, 2026
Super easy and fast 🙏🏻
April 13, 2026
Recommend site
Needed Customer Services support and it was received promptly and issue resolved immediately. Great service! Was able to source a ticket with ease.
February 3, 2026
Works fine!
December 8, 2025
All good thanks guys
April 12, 2026
Great for both selling and buying tickets
Sold 7 tickets through the platform and must've bought countless ones already. Always simple, easy and quick. I specially appreciate the user friendliness and seamlessness of the entire process.
October 23, 2025
Quick and easy
April 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I did not know the money I will receive…
I did not know the money I will receive after selling my ticket will be less than what I sold my ticket for.
April 11, 2026
Reply from TicketSwap
Hi Kamand,
Thank you for reaching out with this review.
Before listing your ticket, we always show a breakdown of all of our fees. If you sell a ticket, we charge a 5% service fee. We let you know before you listed your ticket, and we did not take any other fees, therefore you did receive the amount we told you you would received,
We are sorry if you have missed the information where we explain we take a fee on a sale. For a future use of our application, if you have any question, feel free to reach out to us at info@ticketswap.com, we'd be happy to help you out.
Kind regards,
TicketSwap.
Sold super fast!
April 11, 2026
I sold my ticket over a month ago
I sold my ticket over a month ago, the event ended over 2 weeks ago and I still havent received my money. I have tried contacting them multiple times but even though the AI bot told me a real human would contact me, that hasnt happen for 10 days at this point. Horrible customer service. I am losing hope in getting my money.
March 27, 2026
Unprompted review
Reply from TicketSwap
Hi Natasa,
Thank you very much for sharing this review with us.
We are very sorry that the payment was still locked on our side while we were finalizing verifications on your profile. We have now been able to send it out and it should arrive in the next 5 business days on your bank account.
Again, our apologies for the inconvenience.
Kind regards,
TicketSwap.
Reply from TicketSwap
Hi Merve,
Thank you for sharing this review with us.
We are sorry to read that you are not able to retrieve your ticket on TicketMaster.
This can be caused for multiple reason. Either, your seller cancelled the transfer before you were able to accept the tickets, either you are logging in with the wrong account.
Either way, we are able to help you out if you email us at info@ticketswap.com or call us. We will just need to know which message appears when you click on the acceptance link.
We can however see that you have resold the ticket right after the purchase, which should mean that you were able to access your ticket. Feel free to contact us if you still need assistance.
Kind regards,
TicketSwap.
Quick reaction
The reactionair to Sell the ticket was very Quick. I hope the money will also come quickly.
April 10, 2026
Price was accurate and no extra fees
Price was accurate and no extra fees. Everything was smooth and how it should be. Recommend for others!
April 10, 2026
Just bought a ticket and got the…
Just bought a ticket and got the digital ticket PDF immediately. Super easy and secure.
April 10, 2026
Got my ticket sold very quickly but
Got my ticket sold very quickly. However not a fan of the service fee for both the seller and the buyer
April 9, 2026
Reliable
It is a reliable way of buying/selling tickets. However, I hope their raffle system could be improved.
January 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.