Two tickets were advertised for a show which stated the seats were sat together. I brought them and it turned out to be just one single ticket! I contacted support team ASAP but couldn’t actually get... See more
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Easy to use, and used many times, never had issues with any tickets bought on resale. Always a worry when see tickets available for less than face value, but again never had an issue
TicketSwap is my solution for last-minute tickets. Sometimes it's actually better to rely on it because people who bought it and cannot go will often sell it at an underprice. If the event organizat... See more
Used for both selling and buying and the security of the site is impecable, at least when the tickets can only be transfered through TICKETMASTER, haven´t tried it with PDF tickets.
Company details
About TicketSwap
Written by the company
Start using now to buy or sell tickets for concerts, festivals, gigs, clubs, theatres and other events.
There are no hidden fees and no unfair prices. Ticket sellers can only ask up to 20% above the ticket face value. TicketSwap checks the tickets listed on the platform, and verifies sellers and buyers to ensure safe transactions.
Why TicketSwap?
Help & Support
Help & Support
Why TicketSwap
Written by the company
- TicketSwap is a safe, convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre and days out.
Contact info
Rokin 75, 1012KL, Amsterdam, Netherlands
- info@ticketswap.com
- ticketswap.com
4.5
Excellent
39K reviews
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Never had problems
Never had problems with selling or buying tikets. Was always perfect
October 17, 2025
May use AI-assist with repliesRead more
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Very high transaction fees
April 2, 2026
Reply from TicketSwap
Hi Lucius,
Thank you for sharing your feedback with us.
We understand that it can be a bummer to have to pay service fees, and we would like to explain why we charge these service fees. To help keep buying and selling safe and fair on our platform, we charge a fee as compensation.
If you sell a ticket, we charge a 5% service fee. There's a minimum service fee of €1.50. And if you’re buying a ticket, there’s a 7% service fee. We also charge a 3% transaction fee for each payment any buyer makes. There's a minimum service fee of €1.50. This makes sure we can provide a safe and fair ticket marketplace and keep a great standard of support for all our fans.
We hope this answers your questions and clarifies why we charge these fees. If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap.
This was so straightforward
This was so straightforward! And not ripping anyone off. Will use again!
April 1, 2026
Disgraceful experience with TicketSwap - absolute scandal
I sold genuine tickets through their platform, followed their process in good faith, and was still treated like I had done something wrong. The buyer himself said they were stopped before even reaching the scanners because of an ID check. In other words, there was no proof at all that the tickets were fake, invalid, duplicated, or technically unusable. Yet TicketSwap still reversed the sale and made me pay.
What is truly outrageous is the total lack of fairness and respect in the way they handled it. Zero consideration for the seller, zero balance, zero seriousness. They simply decided the seller must be guilty and pushed the cost onto me. That is not support. That is lazy, one-sided case handling.
Even worse, their final message referred to “evidence produced by XXX” when the buyer in this case was not even the good one. That kind of mistake is embarrassing and makes it look like they barely even reviewed the file properly before taking money from me.
My impression is that TicketSwap is perfectly happy to present itself as a trusted platform, but when there is a dispute, they can be careless, dismissive, and completely unfair. I found the handling of this case shameful.
March 17, 2026
Unprompted review
Reply from TicketSwap
Hi Thibaut,
Thank you for sharing this review with us.
After reviewing your sale, we can see that you have sold personnalised tickets. Here is an explanation on why we decided to refund your buyer.
Going through the listing and our policies, the key point here is how we define a “valid” ticket in practice. We treat a ticket as valid only if the buyer can use it directly at the gate after purchase, without needing any additional action.
In this case :
- There is no clear indication in the listing that the buyer would need to take extra steps.
- More importantly, the tickets require post-sale dependency, such as personalisation, name change, or contact with the seller
That means the buyer cannot reliably access the event at the moment of delivery.
Our T&Cs require that the buyer must be able to access the event. If that depends on actions after the sale, that access is not guaranteed, so we consider the ticket not valid for the buyer.
Even if a seller claims they were unaware, the responsibility remains with the seller to understand any restrictions and only list tickets that are directly usable by the buyer in the normal flow.
We hope this explains the situation a bit better and explain why we ask you to refund your buyer in this case.
If you have any questions, please feel free to reach out to us at info@ticketswap.com.
Kind Regards,
TicketSwap.
Very reliable ticket reselling platform.
March 30, 2026
I was sold fake tickets and ticketswap…
I was sold fake tickets and ticketswap didn't do anything about
March 30, 2026
Reply from TicketSwap
Hi Alex,
Thank you for sharing your feedback with us. We understand that it can be frustrating to be in doubt about the validity of your ticket.
We have checked your ticket and everything seems okay, so you should not experience any issues at the entrance. We base this on all tickets bought and sold before for this event and previous events from this organiser and venue.
If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
The seller misrepresented the ticket…
The seller misrepresented the ticket type. She listed it as a middenplein ticket when in fact it turned out to be a first verdeiping ticket. Now the person that I am going to the concert with will be in an entirely different section than me.
March 30, 2026
Reply from TicketSwap
Hi there,
Thanks a lot for sharing this disappointing experience with us. We can understand this could've led to a lot of frustration. We're very sorry for this!
We see our support team by now has responded to your opened chat and they will do everything to help you out here. This will be resolved 100%.
If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
Helpful costumer service
The helper girl on the phone was very kind. I got a solution to my problem. It could have been a little faster tho
March 15, 2026
Easy to navigate and understand…
Very easy to navigate and understand the functions of the app. Seems safe and trustworthy. However, charges a high transaction/extra fee when you sell your tickets, so that's too bad that you seem to need to choose a lower price than you actually purchased your tickets on.
October 29, 2025
Easy to use & reliable
Easy to use, reliable. Recommendable for buying or selling tickets, 5*
March 30, 2026
Unprompted review
is very simple
March 29, 2026
Ticket instant and it worked on the door
March 28, 2026
Fair and safe way to sell and buy tickets
Sold the tickets pretty quick in an easy, fair and safe way for seller and buyer!
March 29, 2026
Really user friendly app
March 28, 2026
Malik posted 3 tickets and sold only…
Malik posted 3 tickets and sold only one . I paid for 3 but I receive only one that’s wrong .
March 27, 2026
Reply from TicketSwap
Hi Lija,
Thank you for sharing this review with us.
We are sorry to read that you had frustration due to a purchase on our platform.
After reviewing the situation, we can see that you bought one ticket for the price of one. Your seller indeed was selling 4 tickets in total but the price you saw in your cart and on the listing in the price for 1 ticket. If you wanted to purchase 3 tickets, you had to click on the + button when in your cart, then the two other tickets would have added up in your cart and the price would have also triple.
In the future, if you have any question, please feel free to reach out to us, we'd be happy to help.
Kind Regards,
TicketSwap.
War super service
October 22, 2025
Verry easy to buy and Sell great
March 26, 2026
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