Not a prompt service, we were left hanging around at Heathrow for 35 mins when we were advised that our pick up would be with us in 15 minutes. When we arrived at the secure park lot we had to ret... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We used this service on 31st December and were away for 3weeks.For us we had a friendly and decent service. We booked on Compare your parking and were informed on paperwork received about the add... See more
Company replied
First time using Tidy Airport Parking. They were amazing and a great price. Khalid took us to the airport and picked us up always with a smile. No waiting around when we arrived, transported immedia... See more
Used this company Jan 19th and 31st 2026. Great company with highly competitive pricing. Took me on time, picked me up on time. Staff helpful and courteous. No problems with communication. Car ready... See more
Company replied
Company details
Written by the company
Meet and Greet Services: At Tidy Airport Parking, we offer off-airport meet and greet services at various airports. Skip the hassle of airport parking and let us handle your vehicle with care. Why Choose Us: Reliable and efficient services Experienced and friendly staff Competitive pricing Peace of mind for your travels How It Works: Our professional team will meet you at the designated drop-off zone, where you can hand over your car keys and set off on your journey worry-free. Rest assured that your vehicle will be in safe hands until your return.
Contact info
3.5
Average
698 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tidyairportparking
“Thank you for your lovely feedback. We’re delighted to hear you received great service. We appreciate you choosing us.”
Advertisement
Great experience
Great experience, driver really nice. Took care of everything related to pickup and drop of. Awesome service
January 17, 2026
Unprompted review
Reply from Tidyairportparking
“Thank you for your lovely feedback. We’re delighted to hear you received great service. We appreciate you choosing us.” and look forward for your next booking
Very friendly staff ,and very cheap
Very friendly staff ,and very cheap
January 14, 2026
Unprompted review
Reply from Tidyairportparking
“Thank you for your feedback. We’re delighted to hear you received great service. We appreciate you choosing us.”
Good experience
Quick drop off and collection. Good value. Good experience will definitely use again
January 14, 2026
Unprompted review
Reply from Tidyairportparking
“Thank you for your great feedback. We’re glad you found us easy to reach and appreciated the quick airport pickup. We’re happy to have served you.”
Great service
Great service, and very friendly staff would recommend.
January 14, 2026
Unprompted review
Reply from Tidyairportparking
“Thank you for your kind words. We’re delighted you enjoyed the service and found our team friendly. We really appreciate the recommendation.”
Advertisement
The shuttle service is not what you might think
I booked Tidyairportparking to park our vehicle for a week. On our return we waited 50minutes to be picked up. On our arrival before our holiday, we were asked to pay a fee for the 'shuttle' after already paying for the parking. This was meant to cover the Heathrow drop off charge. We were charged £6 for the drop off and £7 for the return inline with the new year price increase. Multiple people were dropped off at Heathrow which made me question if each of us have paid £6 to cover the single £6 fee, how much are they making off this method. It was not stated in the process but they claimed its in their terms and conditions.
When we got back into the car the radio was changed to BritAsia Radio. I wondered how long someone was in the car to need to adjust the radio to their licking.
January 4, 2026
Unprompted review
Reply from Tidyairportparking
“Thank you for taking the time to share your experience. We’re sorry for the long wait on your return and for the frustration caused by the shuttle charges and the condition of your vehicle. We understand how important clarity and care are, and your feedback has been passed to our team to review our processes and communication. We appreciate you bringing this to our attention so we can continue improving our service.”
All great
All great, very friendly and polite staff. A bit of a wait at the airport before we were picked up though.
January 10, 2026
Unprompted review
Reply from Tidyairportparking
“Thank you for your kind feedback. We’re glad to hear our team made a great impression, and we appreciate your patience with the pickup wait. Your comments help us keep improving.”
Great service
Easy to find, polite drivers. Quick drop off and pick up. Thank you
January 10, 2026
Unprompted review
Reply from Tidyairportparking
Thank you for your great feedback. We’re glad you found us easy to reach and appreciated the quick airport pickup. We’re happy to have served you.”
Quick and easy pick up and drop off
Quick and easy pick up and drop off
January 10, 2026
Unprompted review
Reply from Tidyairportparking
Thank you for your great feedback. We’re glad you found us easy to reach and appreciated the quick airport pickup. We’re happy to have served you.”
Advertisement
Very professional and amazing price
Very professional and amazing price
Thank you so much.
January 10, 2026
Unprompted review
Reply from Tidyairportparking
Thank you for your kind words. We’re delighted you enjoyed the service . We really appreciate the recommendation.”
Smooth experience,very efficient and…
Smooth experience,very efficient and nice people!
January 10, 2026
Unprompted review
Reply from Tidyairportparking
Thank you for your kind words. We’re delighted you enjoyed the service and found our team friendly. We really appreciate the recommendation.”
Reply from Tidyairportparking
“Thank you for your great feedback. We’re delighted you found the service prompt and reliable. We appreciate you choosing us.”
On the day we returned and landed
On the day we returned and landed, the company informed us that they had suffered a break-in and that all the car keys from that day had been stolen. We completely understand how distressing this must be for a small business.
However, the way this situation was handled was extremely disappointing. No assistance was provided to help us get home or to arrange a replacement key. As a result, we were left stranded and had to pay £150 for an Uber home out of our own pocket.
We were then promised that a locksmith would be arranged to create a new key and that the car would be returned to our home. We waited for days with no updates, only to call midway through the week and be told that this was no longer happening.
The complete lack of communication, support, and accountability was unacceptable. While the break-in itself was unfortunate, the customer service that followed was appalling.
January 9, 2026
Unprompted review
Reply from Tidyairportparking
We’re very sorry for the distress caused by the break-in and understand how frustrating this situation must have been.
The theft of car keys was completely unexpected, and we regret that our communication and support did not meet your expectations.
We acknowledge that assistance with transport and key replacement could have been handled more promptly, and your feedback has been shared with our team to improve procedures.
While the break-in was beyond our control, we sincerely apologise for the inconvenience and poor experience you encountered
Advertisement
Experience with tidy airport parking
I noticed that my car was moved to several different locations while using this company.
On arrival, I waited approximately 30 minutes to be picked up.
The parking was originally booked by me for my daughter so we could use her car. However, this changed on the day of travel. We informed the company of the update, but it appears their system was not properly updated.
When it came time to collect ling the car, it had been parked extremely close to the next vehicle. Despite requesting that either my car or the adjacent vehicle be moved so I could access it properly, my requests were ignored. As a result, I was forced to climb in through the front passenger seat to reach the driver’s seat and move the car myself.
January 6, 2026
Unprompted review
Reply from Tidyairportparking
“Thank you for sharing your experience. We’re sorry to hear about the wait time, the booking update not being reflected, and the difficulty accessing your vehicle on return. This isn’t the level of service we aim to provide, and your feedback has been passed to our team to review our procedures. We appreciate you bringing this to our attention so we can continue improving.”
Reply from Tidyairportparking
“Thank you for your great feedback. We’re delighted you found the service prompt and reliable. We appreciate you choosing us.”
Excellent service i really enjoyed the…
Excellent service i really enjoyed the tidy service and all the staff members are very good and polite
Thank you to all the tiddy🏅
January 6, 2026
Unprompted review
Reply from Tidyairportparking
“Thank you for your great feedback. We’re delighted you found the service prompt and reliable. We appreciate you choosing us.”
Do not use both drop off and pick up…
Do not use both drop off and pick up were dire - waited 90 mins for our car to be returned to us and each time we called we got fobbed off. Driver eventually called us tonsay he had only just come on shift!
January 6, 2026
Unprompted review
Reply from Tidyairportparking
We’re very sorry for the delay and frustration you experienced when collecting your car.
This is not the standard of service we aim to provide.
Please email our support team at support@tidyairportparking.com
so we can investigate your case and resolve it
Advertisement
Avoid at all costs!
Avoid at all costs!
We had a very poor experience at Heathrow Terminal 2. Despite calling ahead and arriving as instructed, we waited 50 minutes for our car to be collected. We were repeatedly told the driver was “5–15 minutes away,” only to be ignored at times. Eventually the driver messaged to say he was stuck in traffic and that his manager had forgotten to tell him about our booking.
This caused significant stress at the start of our holiday and is not what you expect from an airport meet & greet service. It was also not clearly communicated at booking that you must pay an additional £7.50 car park fee on both arrival and return.
I have since complained to the company to be told the delay was due to traffic and despite them saying the customer service manager would contact me back I haven't heard anything.
Based on our experience, I would not recommend using this company.
November 15, 2025
Unprompted review
Reply from Tidyairportparking
We’re very sorry for the delays and frustration you experienced at Heathrow Terminal 2.
This is not the standard of service we aim to provide, and we apologise for the lack of communication regarding the driver.
Please note that the £7.50 charges are APCOA car park fees applied by Heathrow, not our parking fees, and this is clearly stated on our website at the time of booking.
Please email our support team at support@tidyairportparking.com
so we can review your booking and assist further.
Reply from Tidyairportparking
“Thank you for your great feedback. We’re delighted you found the service prompt and reliable. We appreciate you choosing us.”
Good parking option
Quite straightforward operation, picking up can be a bit confusing though.
January 6, 2026
Unprompted review
Reply from Tidyairportparking
Thank you for your feed back - We’re glad to hear the process was straightforward for you. We appreciate your comment, we’re always working to make that part clearer and smoother.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.