I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the admin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the... See more
Company replied
Extremely disappointed. I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if... See more
Company replied
I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job. A lovely lady who takes her job very seriously, my flat looked immaculate and a... See more
Company replied
Company details
Information provided by various external sources
TidyChoice is a lifeline for help at home. At TidyChoice, we value home care as an important personal service. We want householders to easily find trusted professionals that care about their homes as much as they do. Every customer and professional is different. We want to cater for the individual needs of families. Technology should support and improve the traditional customer-professional relationship.
Contact info
16 Upper Woburn Place, WC1H 0AF, London, United Kingdom
- 02081331830
- info@tidychoice.com
- tidychoice.com
4.4
Excellent
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad experience…
This review is about the cleaner not Tidychoice. The cleaner attended once in the last six weeks. I have tried to call her but she got upset saying I disturb her. The final straw was she said if I want her to clean I need to pay her cash in hand. Really disappointed as the service support from Tidychoice is really good.
January 25, 2022
Unprompted review
Reply from TidyChoice
Hi Mercia,
We're sorry to hear you had a bad experience through us. This isn't a reflection of the service usually offered by the cleaners on our platform.
We can see you've been in touch with our customer team and they've been able to book a new cleaner for you.
Please don't hesitate to contact us again if there's anything else we can help with in the future.
Thanks,
The TidyChoice Team
Advertisement
I had tidy-choice today first time
I had tidy-choice today first time iv ever had a cleaner my lady came Michelle bang on time was very polite and friendly the cleaning was spotless and I was very pleased I would definitely recommend.
January 5, 2022
Unprompted review
Reply from TidyChoice
Hi Denise,
We're glad to hear you received such a great service!
If you need anything, please don't hesitate to contact our customer team at info@tidychoice.com and we'll be sure to help you out.
Thanks,
The Tidychoice Team
Very happy with the cleaning service…
Very happy with the cleaning service I received, left my place sparkling clean. I will definitely use this service again.
December 18, 2021
Unprompted review
Reply from TidyChoice
Hi,
Thanks for taking the time to leave us a review.
We're glad to hear you received such fantastic service.
Please don't hesitate to reach out to our customer team at info@tidychoice.com if you need any support with future bookings.
Thanks,
The Tidychoice Team
Thanks for a support and feedback i do…
Thanks for a support and feedback i do apprichear that
December 14, 2021
Unprompted review
Reply from TidyChoice
Hi,
Thanks for taking the time to leave us a review.
Feel free to contact our customer team at info@tidychoice.com if there's anything we can help with.
Thanks,
The Tidychoice Team
Fantastic service
Our experience with Caroline was fantastic. She showed great attention to detail and was very professional. Our only reason for cancelling was due to us moving house. I would 100% recommend Caroline to anyone considering hiring a cleaner.
December 11, 2021
Unprompted review
Reply from TidyChoice
Hi Ben,
Thanks for taking the time to leave us a review.
We're glad to hear Caroline provided such a great service!
Please don't hesitate to reach out to us if you'd like us to find you a cleaner for your new house.
Thanks,
The Tidychoice Team
Advertisement
Kayyantou did a great job and was super…
Kayyantou did a great job and was super nice! Thank you!
December 5, 2021
Unprompted review
Reply from TidyChoice
Hi,
We're glad to hear you were happy with the job Kayyantou did!
Please don't hesitate to reach out to our customer team at info@tidychoice.com if there's anything we can help with in future.
Thanks,
The Tidychoice Team
Reliable services
Thought I'd try this site after my previous cleaner not being able to come anymore. It was easy to make bookings on the website. The first cleaner i booked with cancelled a week ago but Tidychoice got in touch very soon after that with a few other options. and the new cleaner showed up on time and did a great job. Happy to keep my future bookings with them and would definitely recommend Tidychoice.
December 5, 2021
Unprompted review
Reply from TidyChoice
Hi Xiao Fan,
We're glad to hear your booking went well and you were happy with the service.
If you need any support with your future bookings, please don't hesitate to reach out to our customer team at info@tidychoice.com and we'll be happy to help.
Thanks,
The Tidychoice Team
Great service and my cleaner was fab…
Great service and my cleaner was fab but she left the country so will be booking a new one in the new year.
December 2, 2021
Unprompted review
Reply from TidyChoice
Hi,
Thanks for taking the time to leave us a review.
We're glad to hear you were happy with the service you've received through us.
Feel free to reach out to our customer team at info@tidychoice.com and we can help you find a cleaner for the new year.
Thanks,
The Tidychoice Team
Easy website to use
Easy website to use. Quick and easy, will be hopefully becoming a regular client of my cleaner as she did a fantastic job and was really friendly. Good price for area.
October 31, 2021
Unprompted review
Reply from TidyChoice
Hi,
Thank you for sharing your experience. We're glad we were able to help and you're happy with the service you received!
Best regards,
The TidyChoice Team
Advertisement
This website was SO helpful and very…
This website was SO helpful and very easy to use. Honestly it was great to find someone at short notice, really fab website , would recommend and would use again!
October 21, 2021
Unprompted review
Reply from TidyChoice
Hi Lilly,
Thanks for taking the time to leave us a review.
We're glad to hear you received such a great service through us!
Please don't hesitate to reach out if there's anything else we can help with in future.
Thanks,
The Tidychoice Team
Excellent service
Excellent service
Having looked for a cleaner for several months
was recommended to TidyChoice
They were very efficient indeed
Their website is very easy to use
Can highly recommend
October 6, 2021
Unprompted review
Reply from TidyChoice
Hi,
Thanks for your comments.
We're glad to hear that you found the website easy to use and that the booking went well. We are grateful for your recommendation.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Very happy with my experience with…
Very happy with my experience with Tidychoice. They were able to help my find a cleaner at short notice and the cleaner has left my place sparkling.
I'll be sure to use them again in the future.
September 22, 2021
Unprompted review
Reply from TidyChoice
Hi Louie,
Thanks for leaving us a review.
We're happy to hear that we were responsive to your needs and the quality of cleaning was good.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Great service
Great service. It was really simple to use the website and choose the cleaner I wanted. The cleaner was great. They were very thorough and we'd recommend them to anyone.
September 16, 2021
Unprompted review
Reply from TidyChoice
Hi Rachel,
Thanks for leaving us a review.
Your support and recommendation are important to us. We're glad to hear everything went well with your cleaning session!
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Advertisement
Vanya is an excellent cleaner
Vanya is an excellent cleaner - very thorough and reliable
September 15, 2021
Unprompted review
Reply from TidyChoice
Hi Elizabeth,
Thanks for leaving us a review. We're glad to hear everything went well with Vanya!
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
If I could give no stars I would
If I could give no stars I would - I booked a cleaner, received a reminder the day before cleaning was due, and a few hours later (literally 24 hours before the clean) I just received a text saying my clean has been cancelled. Completely unreliable service.
September 5, 2021
Unprompted review
Reply from TidyChoice
Hi Aletta,
We're sorry to hear you had a bad experience through us. This isn't reflective of the service offered by the professionals on our site.
Please don't hesitate to reach out to our support team at info@tidychoice.com if there's anything we can do to help with this.
Thanks,
Tidychoice
Great cleaner and good service
August 9, 2021
Unprompted review
Reply from TidyChoice
Hi Susie,
Thanks for leaving us a review. We're glad to hear everything went well.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Ellenie is brilliant
Ellenie is brilliant, however.due to ill health I can no longer work, so I can do my own cleaning.
August 3, 2021
Unprompted review
Reply from TidyChoice
Hi Jessica,
Thanks for taking time to provide feedback. We're glad to hear that Ellenie provided a good service.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Advertisement
Impressed
I'm impressed by the service. The website is easy to navigate and the choices clear. I particularly like the payment method - not having to pay cash to the cleaner each week - and the option of cancelling a session if going on holiday. The cleaner I'm using is excellent and I have no complaints at all.
July 19, 2021
Unprompted review
Reply from TidyChoice
Hi Ingrid,
Thanks for leaving us a review.
We're glad to hear that you like the booking process, online payments and cancellation features and that the cleaning went well.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Scammer Cleaner
The cleaner was a scammer who threatened to bring her husband to come over after I questioned that a completely different woman came to clean my house… unacceptable and unsafe.
July 13, 2021
Unprompted review
Reply from TidyChoice
Hi Musenga,
We're sorry to hear you had a bad experience through us. This isn't reflective of the service we offer.
We can see our customer support team has reached out to you to investigate this further.
Please feel free to reach out to us on 02081331830 or at info@tidychoice.com if there's anything else we can help with.
Thanks,
Tidychoice
Really great to work with Tidy Choice
Really great to work with Tidy Choice. We are using them on behalf of one of our Tenants and we have received some great feedback.
Also, have to mention Jamie who has been really helpful and responsive. He gives me confidence in continuing to use Tidy Choice and bringing more of our properties over to Tidy Clean.
July 7, 2021
Unprompted review
Reply from TidyChoice
Hi Frederick,
Thanks for your feedback. Your support means a lot to us.
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.