After exhausting all other resources, I reached out to Tile Expert to see if what I was looking for was actually available as it was pictured on the website and I received a prompt response assuring m... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent company service. Beautiful and unique product selection. Quick response time. Shipping cost can be high into the USA yet it's coming from Italy. Seamless process. Delivery times ca... See more
If you're looking for high quality tiles and excellent customer service then shop here. Rest assured that if something goes wrong (and it did, for me, with FedEx delivery mess up) then Tile.Expert wil... See more
We were a little skeptical, but still chose "tile expert" because of the good reviews. And we were not disappointed. On the contrary, the goods were as expected, and delivered exactly at the estimated... See more
Company details
Written by the company
We supply premium ceramic tile and porcelain stoneware by virtually all Italian and Spanish brands. Holding ourselves as an Online store with low operational expenses, we are proud of being able to offer unprecedentedly low prices for the majority of goods in our portfolio. Moreover, we have implemented user-friendly selection and ordering procedures, which is essential when it comes to ceramic tile and porcelain stoneware, challenging products for e-commerce. We keep improving the services on the ongoing basis.
Contact info
Office Suite 1, Sterling Building Enrico Mizzi Street, XBX , 1453, TA' XBIEX, Malta
- +35627782515
- info@tile.expert
- tile.expert
4.8
Excellent
7K reviews
Replied to 82% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
I have never ordered directly from an…
I have never ordered directly from an online company so I was very hesitant especially because this is a lot of money and I even had one tile shop tell me that this company was a scam but I did my own research and of course they just wanted my business so they lied. Anyhow, everything was delivered without any problems. I received emails when things cleared customs and I received multiple phone calls from the shipping company to set up delivery. The tiles were delivered within the timeframe that I was given and I had zero problems. Irene helped me a lot when I was placing my order. I would 1000% use them again and they’re pricing is very competitive they were actually the cheapest for the tile I ordered which was the joyful tile 4 x 8.
February 17, 2026
Understanding and help.
Understanding and help offered by David. Everything as it should be, but nowadays often isn't with many other companies.
February 22, 2026
Excellent customer service and product arrived in perfect condition
I got super fast customer service and replies to all my questions, super cordial every time. The tiles arrived in perfect condition. I was a bit afraid at the beginning because of the long trip, but once I saw how well they were tied all together I knew everything was ok! Highly recommend, I would definitely buy again. Thanks again Dave for the help 😊
February 18, 2026
Excellent service: Receipt of Sample
Received a sample of the Mews in Ink and it’s most certainly a premium product. The colour is fabulous and the finish gorgeous. It arrived so very well packaged and virtually instantly! Very quickly indeed! Brilliant service, brilliant tile!
February 17, 2026
I placed a substantial order for…
I placed a substantial order for shipment to Canada. Upon receipt, two of the packages were found to be damaged. The customer service team at Tile Expert provided exceptional assistance in resolving this issue. They promptly dispatched two replacement packages and issued a partial refund to compensate for the delayed delivery. I fully intend to utilize their services again in the future.
February 16, 2026
Unprompted review
Great experience
Great experience, for some reason it looks like a cheap scam website - they should really improve that! I ordered some samples and they were with me within 48 hours. Everything I ordered was gorgeous and good quality - so I will make an order for my kitchen tiles when we start building.
February 17, 2026
Very good service
Very good service! Tiles arrived on time and no problems with customer care
February 16, 2026
Outstanding team
The whole experience was outstanding. From the web interface to the customer service and delivery. Couldn't recommend a better place, it was just perfect!
February 7, 2026
Wide selection, precise execution.
We order tiles as no one was able to offer such a good selection. Order comes on time in good condition. No scrap. Simply happy!
July 1, 2025
The delivery was quick
The delivery was quick, it arriver well wrapped earlier than expected. Peaces were in good shape.
February 11, 2026
floor tiles
I needed to source the same tiles that the customer already had laid in adjoining areas. I tried to source but could not find anywhere, then I emailed tile expert who sourced the tiles from the manufacturer in Italy. I would have given 5 stars but I got hit with an unexpected bill to get them through customs.
February 2, 2026
Reply from Tile.Expert
Dear DJ,
Thank you very much for your review and for sharing your experience. We are delighted we could help you source the matching tiles directly from the manufacturer.
I understand your surprise, and appreciate your patience. Due to Brexit, VAT is not included for all orders delivered to the UK. As the customer, you are responsible for paying this tax, 20% of the total order value, including shipping expenses. This information is mentioned in your shopping cart, just below the total amount, in our email confirmations, and on our website under Customs Clearance in the UK of the Tiles Purchased from Tile.Expert.
We always aim to be as transparent as possible and keep our tile prices competitive by delivering directly from manufacturers.
If you have any questions, please let us know, we are happy to assist and support you further.
Best regards,
Tile.Expert
Big choice of tiles and super quick…
Huge choice of tiles and super quick delivery of samples! The website is a bit overwhelming, it’s hard to get a quick overview and it wasn’t possible to get samples of all the tiles I was interested in. I wouldn’t dare to order any that I couldn’t see a sample of in advance.
February 2, 2026
Everything worked perfectly
Everything worked perfectly, the information from order to delivery and finally the attractive prices. I hardly recommend “Tile Expert”.
February 1, 2026
Great choice of tiles with a helpful…
Great choice of tiles with a helpful customer service and a reasonable cost.
January 27, 2026
Tiles to Finland - excellent experince
Customer service rep. was very very helpful @TileExpert customer service. He answered quickly and he was friendly. Tiles were exactly what I ordered, delivery went as promised (received confirmation right after placing an order, given delivery time was 26-30 Jan). I got notification on Thu 22-Jan about the dispatch and tiles were promised to deliver on 30-Jan. I received a call from the transportation company on the 29-Jan and tiles were delivered on 30-Jan. Couldn't be any happier. Excellent and trustworthy!
February 3, 2026
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