Tilley and Grace Reviews 

1,410
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making the shopping experience enjoyable and personalized. Many people appreciate the excellent quality and wide variety of products, often highlighting the vibrant colours and unique styles available. Reviewers frequently mention the outstanding service, noting efficient processes like prompt delivery and beautifully packaged items. Consumers are delighted with their purchases, finding items comfortable, smart, and versatile, leading to repeat visits and recommendations. The overall atmosphere and curated selection ensure a joyful experience, drawing customers back to explore new stock.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high quality and reasonable... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Consumers consistently express satisfaction with the quality of products, often describing them as high... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Customers had positive experiences with user experience, often describing it as a lovely and amazing shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,410)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lovely

Lovely, friendly, efficient and helpful service

April 24, 2026
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to share your feedback Rosie. We are so glad you have had such a positive experience with us.

Advertisement
Rated 5 out of 5 stars

Great prices and great service…

Proper personal service and a lovely selection of items

March 26, 2026
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking time to write our review! It is so great to hear you have such a positive experience with us.

Rated 5 out of 5 stars

I have been buying for a long time time…

I have been buying for a long time time . The staff , are very lovely . I haven’t been able to go to the shops , because I’m ill . But I call them , and they are sooo lovely . Thank you all . Gloria Thomas .

March 27, 2026
Tilley and Grace logo

Reply from Tilley and Grace

Hi Gloria, thank you so much for taking the time to write us such a wonderful review! We are so sorry to hear that you are unwell, but if we can ever assist you with online or over the phone purchases, or queries about our products, do not hesitate to give us a call.
Wishing you all the best!

Rated 5 out of 5 stars
Tilley and Grace logo

Reply from Tilley and Grace

Thank you Tracy. Our staff are always so happy to support our customers in finding the right items for them! We are so glad you had such a positive experience.

Advertisement
Rated 5 out of 5 stars

I love every item I have ever purchased…

I love every item I have ever purchased from your shop and your staff are the most lovely friendly ladies. Also great for dog owners as the staff are always nice to the dogs too and ready with a treat❤️

March 25, 2026
Tilley and Grace logo

Reply from Tilley and Grace

We are so delighted to hear that you have loved all your items that you have bought from us Caroline, thank you so much for such a lovely review!

Advertisement
Rated 4 out of 5 stars

In the pink

Lovely products available in many colors. I bought a silk scarf and handbag which are beautiful accessories to compliment a wedding guest event

February 25, 2026
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to write this lovely review Aileen. We are so pleased to hear you have completed your outfit with the help of our products.

Rated 5 out of 5 stars

It has a very good choice of clothes…

It has a very good choice of clothes that I have not seen anywhere else
The staff are very friendly and also helpful

February 24, 2026
Tilley and Grace logo

Reply from Tilley and Grace

Hi Ann, we are so glad that you liked our range of clothes. It's lovely to hear that you had such a positive experience with us and we hope to see you again soon!

Advertisement
Rated 5 out of 5 stars

Would recommend.

Always a lovely experience to visit Tilley and Grace - beautiful clothes and very friendly and helpful sales ladies.

February 21, 2026
Tilley and Grace logo

Reply from Tilley and Grace

We are so glad to hear you always have such a positive experience with us Penny. We look for ward to seeing you again soon!

Rated 5 out of 5 stars

Kate & Jackie are lovely

Kate & Jackie are lovely, super friendly, helpful & make a real fuss of our little Poppy & Pickles

February 20, 2026
Tilley and Grace logo

Reply from Tilley and Grace

We are thrilled you had another positive experience with us Melanie! We look forward to having you, Poppy and Pickles back in store again soon :)

Rated 5 out of 5 stars

Friendly welcoming and honest advice…

Friendly welcoming and honest advice particularly in Woodbridge

February 25, 2026
Tilley and Grace logo

Reply from Tilley and Grace

Thank you Deirdre, for your kind words. We’re really glad to hear you felt welcomed and well looked after, especially at our Woodbridge store.

Advertisement
Rated 5 out of 5 stars

Best shop ever!

I love everything about this shop. Everything I buy is of great quality and the information on the website regarding fit/size/care is always spot on. When I have the happy chance of going in store, the staff are so lovely and welcoming, and I love the display by colour.

February 23, 2026
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review. It means a lot to hear that you enjoy both the quality of our pieces and the guidance we provide online. We’re delighted that your in‑store visits feel welcoming too

Rated 5 out of 5 stars

Great customer service makes all the…

Great customer service makes all the difference and makes you want to come back thank you

February 24, 2026
Tilley and Grace logo

Reply from Tilley and Grace

You are very welcome Elaine. We are thrilled that you had such a positive experience with us. We look forward to welcoming you back soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look