Tilley and Grace Reviews 

1,410
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making the shopping experience enjoyable and personalized. Many people appreciate the excellent quality and wide variety of products, often highlighting the vibrant colours and unique styles available. Reviewers frequently mention the outstanding service, noting efficient processes like prompt delivery and beautifully packaged items. Consumers are delighted with their purchases, finding items comfortable, smart, and versatile, leading to repeat visits and recommendations. The overall atmosphere and curated selection ensure a joyful experience, drawing customers back to explore new stock.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high quality and reasonable... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Consumers consistently express satisfaction with the quality of products, often describing them as high... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Customers had positive experiences with user experience, often describing it as a lovely and amazing shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

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4.9

All reviews

(1,410)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, great quality

February 20, 2026
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Reply from Tilley and Grace

Thank you for taking the time to say so Dawn. We look forward to having you shop with us again.

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Rated 5 out of 5 stars

Lovely jumper

Lovely jumper, had so many comments about it.
Sales person was so friendly and helpful too.

February 20, 2026
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Reply from Tilley and Grace

We are thrilled you had such a wonderful experience with us! Thank you for your review.

Rated 5 out of 5 stars

Jolly japes!

The staff at the Woodbridge branch are simply delightful and make the shopping experience an absolute joy. Gemma works particularly hard and chooses the stock whe brings back from HQ with thoughts of her regular customers. the team work so well as a whole.

February 20, 2026
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Reply from Tilley and Grace

Thank you for posting such a wonderful review of our Woodbridge shop! We look forward to having you back soon Caroline!

Rated 5 out of 5 stars

Perfect pink jumper.

Went in for just a browse and found a lovely pink jumper in your sale, my size and fitted perfectly. So pleased with it, good quality at a good price and lovely helpful staff too.
Thank you.

February 20, 2026
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Reply from Tilley and Grace

So glad you had a wonderful shopping experience with us and are pleased with your new jumper! Enjoy!

Rated 5 out of 5 stars

Great shop

Great shop with excellent levels of stock and very helpful staff

February 20, 2026
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Reply from Tilley and Grace

Thank you for our review Gemma- we are so thrilled you had such a positive experience in store.

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Rated 5 out of 5 stars

A Happy place to shop

Such a cheerful environment to shop in and beautiful clothes

February 20, 2026
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Reply from Tilley and Grace

We are so thrilled to hear you have such a pleasant experience in our stores. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Always a 5 star...

Always a 5 star.... so much choice and clothes thar are that little bit different!
Also love your shops, Woodbridge my favourite but lovely lady in Aldeburgh!
Always purchase when visiting Suffolk!

February 20, 2026
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Reply from Tilley and Grace

Thank you so much for such a wonderful review Jacqueline. We look forward to having you back in one of our stores soon!

Rated 5 out of 5 stars

Wonderful silk scarf

Wonderful silk scarf, beautiful feel ❤️

February 1, 2026
Unprompted review
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Reply from Tilley and Grace

We are so thrilled to hear you are enjoying your new scarf! We look forward to having you shop with us again soon.

Rated 5 out of 5 stars

I always come into the Aldeburgh shop…

I always come into the Aldeburgh shop and looked after extremely well.
My mother and I love your bags and they are practical, reasonable and of good quality.
I highly recommend Tilley and Grace !

February 1, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review Sam. We look forward to seeing you in store again soon!

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Rated 5 out of 5 stars

I visited the shop in Holt whilst away…

I visited the shop in Holt whilst away for a couple of days. Very friendly staff who advised me about joining loyalty scheme & directed me to some lovely clothing choices.
Great store & staff.

January 28, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review Lisa, we are so glad you had such a positive experience.

Rated 5 out of 5 stars

Beautiful scarf

Ordered a scarf online for a Birthday gift which is always a gamble but I was definitely not disappointed! Scarf arrived promptly and it was beautifully packaged. The scarf itself is gorgeous and my friend was over the moon with her gift. Her favourite colours of pinks, purple and reds … even more beautiful in real life. I would definitely recommend and use again in the future. Thank you xx

January 27, 2026
Unprompted review
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Reply from Tilley and Grace

We are so happy to hear both you and your friend were happy with the scarf! We hope to have you order with us again soon. Thank you!

Rated 5 out of 5 stars

Favourite Boutique in Holt

Every visit to Tilley & Grace in Holt is such a treat. From the moment you step inside, you’re welcomed into a warm, friendly atmosphere that instantly feels boutique and bespoke. The colourful displays give me an absolute dopamine hit (vibrant, joyful and beautifully curated) and I always find myself drawn to pieces I never knew I needed.

The shop has that wonderful feel of a hidden gem, with unique pieces, thoughtful styling and real attention to detail. Whenever I wear something from Tilley & Grace, I always get compliments. The staff are welcoming without being pushy, and you can tell every item has been chosen with real care.

Whether you’re browsing or buying, this is one of those shops you must visit, a perfect blend of quality, colour and personality that keeps me coming back every time I’m in Holt.

January 25, 2026
Unprompted review
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Reply from Tilley and Grace

What a wonderful review! Thank you so much for taking the time to write it. We look forward to seeing you in store again soon!

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Rated 5 out of 5 stars

IT was my first visit to the store and…

IT was my first visit to the store and I loved it,
The welcoming smiles by the ladies I immediately felt at ease to just browse.
Choice was difficult because there was plenty of variety and colours for all clothes on sale.
I bought several items and I shall definitely go back next time we are on holiday.

November 3, 2025
Unprompted review
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Reply from Tilley and Grace

We look forward to welcoming you back next time Judith!

Rated 5 out of 5 stars

Lovely range of colours

Lovely range of colours, perfect shade for my occasion - prompt delivery and hood communication - a bit pricey for straightforward item

January 23, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you for your review- we are thrilled you enjoyed our range of colours!

Rated 5 out of 5 stars

Love my bright green cardigan

Love my bright green cardigan. Really brightens up a dull January day and makes me happier !

January 24, 2026
Unprompted review
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Reply from Tilley and Grace

We are so glad to hear you are so happy with your cardigan! Thank you for such a lovely review.

Rated 5 out of 5 stars

Helpful staff good choice of clothing…

Helpful staff good choice of clothing and quality definitely shop again

January 20, 2026
Unprompted review
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Reply from Tilley and Grace

We are so pleased that you are happy with our range of clothing and quality. We look forward to having you shop with us again.

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Rated 3 out of 5 stars

I am afraid the one size polo neck is…

I am afraid the one size polo neck is far too big for me,and I have given it to a friend.The material is nice and soft,but the description of one size indicates it would b small and stretchy,but this started huge!I do know about these things,as used to design women’s clothes!What a pity

January 27, 2026
Unprompted review
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Reply from Tilley and Grace

We are sorry you were disappointed with the fit, but want to thank you for your feedback.

Rated 5 out of 5 stars

An uplifting experience!

It's always an uplifting experience going into a Tilley and Grace store - so full of colour and everything beautifully laid out. The staff are super helpful, relaxed and fun. And the clothes are gorgeous, stylish and reasonably priced. My favourite place to shop.

January 17, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review. We're so pleased you had a wonderful experience and truly look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

Brilliant company

Brilliant company, so friendly and helpful. When a sale item wasn’t in stock in the shop they advised me to look online plus gave me a discount voucher!

January 24, 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for leaving such a lovely review! We look forward to welcoming you back instore & online!

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