Tilley and Grace Reviews 

1,410
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making the shopping experience enjoyable and personalized. Many people appreciate the excellent quality and wide variety of products, often highlighting the vibrant colours and unique styles available. Reviewers frequently mention the outstanding service, noting efficient processes like prompt delivery and beautifully packaged items. Consumers are delighted with their purchases, finding items comfortable, smart, and versatile, leading to repeat visits and recommendations. The overall atmosphere and curated selection ensure a joyful experience, drawing customers back to explore new stock.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high quality and reasonable... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Consumers consistently express satisfaction with the quality of products, often describing them as high... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Customers had positive experiences with user experience, often describing it as a lovely and amazing shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(1,410)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been in Tilly and Grace lots of times…

Been in Tilly and Grace lots of times nearly always buy things The staff are very friendly definitely go back again when I vist Aldeburgh

September 16, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review and we look forward to welcoming you back instore and online!

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Rated 5 out of 5 stars

It was my first visit today

It was my first visit today and I was really impressed. The choice of stick was amazing, I could have bought so many items. I was really pleased with those I did. The lady who served me was really nice and very helpful

September 21, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review about your experience. We hope you are loving your new purchases and cannot wait to see you again instore and online!

Rated 5 out of 5 stars

Beautifully wrapped

Received my items quickly and they were the most beautifully wrapped items I think I have ever ordered, each item was individually wrapped in pink tissue paper and placed carefully in the box. Items are gorgeous.

September 18, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a lovely review about your online experience. We're so pleased you love your purchases and truly look forward to welcoming you back!

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Rated 5 out of 5 stars

Tilly and Grace is always a joy

Visiting Tilly and Grace is always a pleasure, helpful knowledgeable staff and love the array of colours

September 11, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a lovely review and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

Aldeburgh handbag shopping

I visited the Aldeburgh shop and the sales lady was so lovely and helpful, she could not have done more to help.

September 10, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for you great review about our Aldeburgh shop and we look forward to seeing you again!

Rated 5 out of 5 stars

I enjoy shopping here

I enjoy shopping here, the staff are always welcoming and helpful. I had not intended to buy anything as I had taken a friend who was staying with me but could not resist the lovely jumper i left with.

September 4, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your kind review. We hope you are loving your new jumper and look forward to welcoming you back instore and online!

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Rated 5 out of 5 stars

Always visit Tilly & Grace when we are…

Always visit Tilly & Grace when we are in Holt in Norfolk. Fabulous helpful staff. Always find something gorgeous!
Lovely choice of beautiful bags & scarves & jewellery. Perfect to choose a gift or a treat for yourself!

September 8, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review. It's so great to hear you had a fabulous experience in Holt and we truly look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Wonderful shop & staff

Visited the Holt shop and was such a lovely experience. The welcome and service was fantastic. The staff were so friendly and helpful...gave advice with styling and were very patient too! So many beautiful clothes, scarves, bags and jewellery. I will most definitely be back! Thank you!

September 8, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a kind review about our Holt shop - it truly means a lot to the whole T&G team. We're so pleased you had a wonderful experience and can't wait to see you again soon!

Rated 5 out of 5 stars

The Woodbridge shop is wonderful

The Woodbridge shop is wonderful - the colours and designs are lovely and Gemma is so helpful. We are in Italy at the moment and the clothes are just right
I have a group of friends who always want to visit the Woodbridge shop when they are with us.
Thank you Tilly and Grace

September 6, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read. Thank you so much for taking the time to leave such a lovely review about our Woodbridge store. It's so wonderful to hear of your experience and we truly look forward to welcoming you back soon!

Rated 5 out of 5 stars

Woodbridge shop

Friendly staff, gorgeous clothes and accessories and brilliant autumn colours.

September 10, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review and we look forward to welcoming you back instore and online!

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Rated 5 out of 5 stars

Outstanding ….

Visited Tilly and Grace in Woodbridge
Loveliest shop assistant , welcoming, friendly and very helpful.
Beautiful range of clothes
Only went in to browse but bought 2 dresses !
Would highly recommend a visit

August 27, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you for your lovely review about our Woodbridge store. We hope you are loving your new dresses and we look forward to seeing you again, instore and online!

Rated 5 out of 5 stars

Visited the Southwold store a week or…

Visited the Southwold store a week or so ago. Sharon was extremely helpful, whilst, as others, have said, not being pushy. Left with 2 snuggly jumpers and my sister (who came with me) also bought a sweater. Nice experience...

August 31, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your kind review about our Southwold store - it truly means a lot to the whole team. We hope you and your sister are loving your new jumpers and we cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

My first time visiting this store

My first time visiting this store, I don't live in Woodbridge, sadly. Loved the vibe and friendliness of the staff, so helpful but not pushy. Bought 3 new items and love wearing them, so much so, I am looking online to see what else I can get. The loyalty scheme is an added bonus.

August 30, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a kind review. We hope you are loving your new purchases and cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

Great pockets

Helpful cheery staff. The dungarees are comfortable and fun. They have very useful pockets. The material is lovely and washes well.

August 29, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review and we're so pleased you love your new dungarees. We look forward to welcoming you back instore and online!

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Rated 5 out of 5 stars

Fell for the colours.

As soon as I walked into the Southwold branch, the beautiful colours and friendly staff, I knew I would find something i liked very quickly.

August 29, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review about our Southwold store. We're so pleased you loved visiting and we cant wait to welcome you back soon!

Rated 5 out of 5 stars

The shop was inviting

The shop was inviting. Great choice and lovely to look around. The lady who served me was extremely helpful and friendly. I purchased 3 pairs of trousers, just right. I will return.

August 27, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review. We hope you are loving your new trousers and look forward to you visiting again, instore and online!

Rated 5 out of 5 stars

Great service in shop and online

Found this shop whilst on holiday, loved the stock and had fabulous service. Went online when home and ordered something else, it came quickly and well packed so great service again!

August 26, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words to read, thank you so much for your lovely review. We're so pleased you had a wonderful experience instore and online and hope you are loving your new purchases. We truly look forward to welcoming you back soon!

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