Tilley and Grace Reviews 

1,410
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making the shopping experience enjoyable and personalized. Many people appreciate the excellent quality and wide variety of products, often highlighting the vibrant colours and unique styles available. Reviewers frequently mention the outstanding service, noting efficient processes like prompt delivery and beautifully packaged items. Consumers are delighted with their purchases, finding items comfortable, smart, and versatile, leading to repeat visits and recommendations. The overall atmosphere and curated selection ensure a joyful experience, drawing customers back to explore new stock.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high quality and reasonable... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Consumers consistently express satisfaction with the quality of products, often describing them as high... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Customers had positive experiences with user experience, often describing it as a lovely and amazing shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,410)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good shopping Experience.

It is nice to get something that is made of leather and not plastic that is made to look like leather.
The bag I purchased was extremely well made and looks expensive but was very reasonably priced. I have purchased other things previously and again they have been well made but again reasonably priced. I will keep looking online, also visiting the various shops when I am in the area because I know I will see something I will like.
Janet Swann

October 9, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review and we're so pleased you are loving your new bag! We truly look forward to welcoming you back instore and online.

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Rated 5 out of 5 stars

Perfect experience

Visited Holt a few weeks ago and have been back several times since. Amazing experience and I love the fact it’s like having a personal shopper! The assistant Vicky is fabulous! Has an eye for detail and now knows exactly what suits me. Talks about matching hair colour and complexion and accessories (she knows her stuff!!
Nothing is ever too much trouble.
I shall look forward to taking time out to go again. The colours are fantastic and of good quality! And I felt so comfortable with vicky Would highly recommend!!

September 28, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read. Thank you so much for taking the time to leave a lovely review about one of our Holt stores - it truly means a lot to the whole T&G team. We hope you are loving your new purchases and look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Great Staff, Great Gear, Fair prices

What a lovely store in Woodbridge. My first experience in Tilley and Grace - I've already bought something on-line.

October 4, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for leaving a great review and we cannot wait to see you again instore and online!

Rated 5 out of 5 stars

Visited the Woodbridge store last week…

Visited the Woodbridge store last week and was helped by 2 lovely assistants. So friendly and came away with a beautiful jumper although it was hard not to come away with more !

October 4, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind words to share - thank you! We're so pleased you had a lovely experience in our Woodbridge store and look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Perfect

I ordered the bag on Friday and it was delivered Monday, super quick turnaround, thank you and the bag is a perfect size for your essentials.

October 3, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review. We hope you are loving your new bag and cant wait to welcome you back soon!

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Rated 5 out of 5 stars

One of my favourite shops in Southwold

One of my favourite shops in Southwold. Always a lovely selection of clothes and accessories at very reasonable prices. Friendly staff. A great place to pop into and browse.

October 9, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review about our Southwold shop and we look forward to welcoming you back, both instore and online!

Rated 5 out of 5 stars

Southwold Holiday

My first holiday and visit to your lovely shop in 3 years.
I wasn’t disappointed I bought a fabulous cream jumper it’s so cosy. I was also served by a lovely, friendly and helpful lady. It’s so much nicer browsing a shop than browsing on line items look and feel more exciting.
Can’t wait for my next Southwold holiday and a visit to your excellent shop.

September 30, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave such a lovely review. We're so pleased you had a great experience in our Southwold shop and look forward to seeing you again!

Rated 5 out of 5 stars

Enjoyable shopping

My Daughter and I came into the shop last weekend and enjoyed looking round at the lovely display of clothes, arranged in complimentary shades of colour. The lady in the shop was very helpful with the style of trouser and suggested I tried on a pair of chino's.
They are perfect , made from a nice quality fabric, feel comfortable and look smart and got my Daughter's approval !
I also chose a pretty top to compliment the trousers. There is something special about trying and buying clothes at an independent shop with helpful staff. Thank you Tilley and Grace we will look forward to visiting again.

September 27, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read. We're so pleased you had a wonderful experience and hope you are loving your new purchases. We cannot wait to welcome you and your daughter back both instore and online!

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Rated 5 out of 5 stars

The staff at both stores I visited

The staff at both stores I visited, Holt (27th)and Aldeburgh(29th)were excellent. Extremely helpful, very pleasant and it was a pleasure to shop in your stores - I just wish you were in West Sussex!! So much nicer to shop in a boutique than online but your online ‘store’ is also excellent. Thank you.

September 29, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review about our Holt and Aldeburgh stores - it truly means a lot to the whole Tilley & Grace team. We're so pleased you had a wonderful experience and cannot wait to see you again!

Rated 5 out of 5 stars

Just a perfect handbag

My handbag is just a perfect size to hold all the important and necessary items I need. The colour chocolate will accessorise with autumn and winter colours. A crossover style is now important to me and the quality is excellent. Thank you Tilley and Grace for such a very attractive and useful handbag.

September 23, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave such a lovely review. We're so pleased you found the perfect handbag and hope you are loving it! We truly look forward to welcoming you back to Tilley & Grace, both instore and online!

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Rated 5 out of 5 stars

As always a pleasure in drop into the shop

As always a pleasure in drop into the outlet shop for a browse. The Staff are always excellent and friendly and the stock very good.

September 18, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review and we can't wait to welcome you back both instore and online!

Rated 5 out of 5 stars

Very professional experience.The…

Very professional experience.The picture on the website did not match the colour of the bag I had chosen, so I was contacted to make sure that I was getting the colour I wanted and the item arrived within a couple of days. Very happy with the service and the quality of the goods

September 25, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words - thank you so much for your lovely review. We're so pleased you had a great experience shopping online and cannot wait to welcome you back soon!

Rated 5 out of 5 stars

Always a positive experience

Always a positive experience. The ladies are very polite and friendly and extremely professional. A wide range of items of good quality

September 19, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave such a kind review. Its so wonderful to hear you always have a positive experience and we truly look forward to welcoming you back, instore and online!

Rated 5 out of 5 stars

Always helpful and cheerful staff

Always helpful and cheerful staff. Plenty of advice when viewing the latest stock and colours.
A pleasure to shop there

September 19, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a kind review. We're so pleased you had a lovely experience and we look forward to welcoming you back soon!

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Rated 5 out of 5 stars

I had a lovely shopping experience…

I had a lovely shopping experience here. The sales lady was amazing. She was wearing their own branded clothes with really helped keep with sizing. She was so very helpful. If it hadn't been for her I may not have triend anything on! I came home loaded up!
Also lovely that our dogs were welcome and fussed over in their shops in Holt. This sort of service mays a real difference. Plus everything comes beautifully wrapped in pink tissue paper!

September 13, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you so much for taking the time to leave such a thoughtful review. We're so pleased you had a lovely experience in our Holt stores and hope you are loving your new purchases. We truly look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

I make a point of visiting Tilley and…

I make a point of visiting Tilley and Grace every time I’m in Southwold and find it impossible to leave without buying something ! Everything is really ‘wearable’ yet a bit different to high street stores - love it !

September 13, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you for taking the time to leave a lovely review. It's so great to hear you had a wonderful experience in our Southwold store and truly look forward to seeing you again, both instore and online!

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