Timbersource Reviews 

210
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the timber, often noting its excellent condition, precise cutting, and good seasoning. The service is frequently highlighted as exceptional, with staff described as friendly, helpful, and efficient. Many also commend the fast and reliable delivery, with products arriving promptly and exceptionally well-packaged. However, some customers noted occasional product quality issues, including warped pieces, splits, or large knots. A few people also mentioned inconsistencies with delivery scheduling, such as unexpected changes or broad, unchangeable delivery windows.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising its quality, with many noting it was... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of the... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence, efficiency, and the friendly,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its promptness and efficiency.... See more

Order

Clients share positive opinions on their orders, often praising the accuracy and quality of the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task. Delivery company failed to d... See more

Rated 5 out of 5 stars

I needed a short piece of softwood to replace a section of flooring that had been cut too short by a previous owner of my house. My options seemed to be to buy far more wood than I needed or to pay an... See more

Company replied

Rated 5 out of 5 stars

Found some perfect sized oak offcuts already planed for a small project, very reasonably priced. I’ve bought a fair bit of timber from Timbersource over the years which has always been excellent quali... See more

Company replied

Rated 5 out of 5 stars

The pre-cut timber I ordered off the shelf was all perfectly moulded and neatly packaged for delivery. Website is comprehensive and easy to use. Good verbal communication with a real person. Very plea... See more

Company replied


Company details

  1. Wood Supplier
  2. Home Improvement Store
  3. Lumber Store
  4. Manufacturer

Written by the company

Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(210)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service

Ordered a large sum of timber for my staircase. 1.5 months later the materials got delivered after countless delays and chasing/excuses

May 1, 2025
Unprompted review
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Reply from Timbersource

Thank you for writing this review. Its not good to hear that we let you down on timescales and although its painful to get a 1 star, we can understand your point of view. Your comments are fair and this has been noted for internal review. I believe we had to restock in the longer lengths which caused the delays. We are sorry this impacted on your project . We will endeavour to use this for our learnings. Thanks again

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Rated 5 out of 5 stars

High quality timber and fantastic service

I'm a product designer and maker, there is a lot of sources for timber available and Timbersource is by far the best there is.

I've ordered multiple cuts from them before and they have always arrived at the specified sizes - to the millimetre. The team at Timbersource are also a good bunch, always open to chat through a project and recommend alternatives.

Could not recommend enough!

May 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service even for small order

Although a small order I was kept informed throughout and when there was a problem with the type of wood I had selected, they called me to discuss alternatives. Arrived safely and when expected. Perfect for the job! Will use again.

April 3, 2025
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Reply from Timbersource

Hi Roger, thank you for taking the time to leave us your feedback. We're pleased to hear you are happy with our service and product. We look forward to working with you again

Rated 4 out of 5 stars

The website was reasonably easy to use…

The website was reasonably easy to use however it does not give a price as this has to be phones for. So I telephoned and ordered the required wood. The quality of the wood, when received, was good as was the packaging.

March 27, 2025
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Reply from Timbersource

Hi Ian, thank you for taking the time to give us your feedback. We're sorry to hear you had some issue with our website and generating a price. One of my colleague in Sales will be in touch to investigate this further. We're pleased to hear you are happy with our product. Looking forward to working with you again

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Superb service, very competitive prices. I've used Timber source for a good while now and have always received quality planed all round timber for my cabinet making.

April 3, 2025
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Reply from Timbersource

Hi Kevin, thank you for taking the time to leave us your feedback and your kind words. We're so pleased to hear you're happy with our customer service and product. We're looking forward to working with you again!

Rated 5 out of 5 stars
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Reply from Timbersource

Hi Rick, thank you for taking the time to leave us your feedback. We're so pleased to hear you're happy with our customer service. We're looking forward to working with you again!

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Rated 5 out of 5 stars

Fantastic sales team answering all my…

Fantastic sales team answering all my questions promptly with good prices on their products and fast shipping. I was able to get what I wanted and delivered quicker than I could locally. Number saved for my next project

March 31, 2025
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Reply from Timbersource

Hi Thomas, thank you for taking the time to leave us your feedback. We're glad to hear you've enjoyed your shopping experience with us and our delivery service. We pride ourselves on our nationwide next day delivery service. We're looking forward to working with you again!

Rated 5 out of 5 stars

What a great company to purchase from

What a great company to purchase from , friendly efficient and great product.

March 27, 2025
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Reply from Timbersource

Hi Brian, thank you for taking the time to leave us your feedback. We're so pleased to hear you're happy with our customer service and product. We're looking forward to working with you again!

Rated 5 out of 5 stars

Great quality and customer service.

I had an issue with my order due to poor packaging and shipping, but Katie Brown at Timbersource handled it exceptionally well. She responded quickly, took my concerns seriously, and ensured the problem was resolved without hassle. The quality of the Ash itself is excellent, and I’m very happy with my purchase. Great customer service and great product—highly recommended!

March 25, 2025
Unprompted review
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Reply from Timbersource

HI Kieran, thank you for taking the time to leave a positive review. We’re sorry to hear about the initial packaging and shipping issue which can be frustrating. We pride ourselves on both the quality of our products and our customer service, so we’re very glad to hear Katie was able to resolve it promptly and to your satisfaction. We’re looking forward to working with you again!

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