Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task. Delivery company failed to d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a short piece of softwood to replace a section of flooring that had been cut too short by a previous owner of my house. My options seemed to be to buy far more wood than I needed or to pay an... See more
Company replied
Found some perfect sized oak offcuts already planed for a small project, very reasonably priced. I’ve bought a fair bit of timber from Timbersource over the years which has always been excellent quali... See more
Company replied
The pre-cut timber I ordered off the shelf was all perfectly moulded and neatly packaged for delivery. Website is comprehensive and easy to use. Good verbal communication with a real person. Very plea... See more
Company replied
Company details
Written by the company
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Contact info
Quarry Way, BA4 4RN, Waterlip, United Kingdom
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4.8
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Timbersource
Hi Fred, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We're looking forward to working with you again!
Advertisement
Good quality at a reasonable price with…
Good quality at a reasonable price with sensible delivery cost
March 5, 2025
Unprompted review
Reply from Timbersource
Hi Mark, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again!
Excellent
Excellent. Easy to navigate and order the right timber on the website. I arrived in super quick time - and quality was v good.
February 27, 2025
Reply from Timbersource
Hi Simon, thank you for taking the time to give us your feedback. We're glad to hear you found out website very easy to use and you're happy with our service. We are looking forward to working with you again!
Reply from Timbersource
Hi MAiiKO, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again!
Reply from Timbersource
Hi Steve, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service and the quality of our products. We are looking forward to working with you again!
Advertisement
Katie very approachable and helpful
Katie very approachable and helpful. Came up with the solution to accomodate our budget , highly recommend
February 6, 2025
Reply from Timbersource
Hi there, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again!
Reply from Timbersource
Hi Matthew, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again
Good, reliable product and service
Did exactly what they said on the tin. Paid a small premium for prompt action I needed for my project but they delivered. Would use again.
December 12, 2024
Reply from Timbersource
Hi Aaron, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and express delivery service. We are looking forward to working with you again soon
Good service for telephone enquiries…
Good service for telephone enquiries and orders.
Prompt delivery.
Good product.
December 11, 2024
Reply from Timbersource
Hi Denis, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and service. We're always happy to answer our customers enquiries and help them choosing the right product for their project. We are looking forward to working with you again
Advertisement
well i needed some wood you supplied it…
well i needed some wood you supplied it great
December 2, 2024
Reply from Timbersource
Hi Dennis, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber. We are looking forward to working with you again
Reply from Timbersource
Hi Charles, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our customer service. Hopefully, we'll get to work with you again soon!
Reply from Timbersource
Hi Helen, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and service. We are looking forward to working with you again!
Wood for furniture - arrived quickly, well packaged but some pieces cupped.
Ordered boards for express delivery. Followed up when didn't arrive and had some small board jointed - ok jointing, I'm guessing not used dominos, just glued up, some v. small gap, that I can live with.
PAR boards though, I'd have expected to be flat - no cupping. Maybe that is unrealistic, not sure if you have to specify that the timber will be used for furniture. Will need to get the plane out.
re: the cupping, not sure if the wood is kiln dried, but will require more work than I expected - which was basically pay for the timber so I could glue up a desk top. Maybe unrealistic, but painful when cupping means wood isn't at a point where I can just glue up right away.
Edit - Just to clarify, I think the above sounds harsher than I intended. The boards were fine, I think the above sounds worse than I intended, it was a fine. It wasn't as if the boards were a semi circle :) It was a few minutes with an electric sander...
December 11, 2024
Unprompted review
Reply from Timbersource
Hi Michael, thank you for taking the time to give us your feedback. We're sorry to hear you had issues with some of the boards. Please give the Sales team a call or an email and we'll find a way to rectify this for you.
Advertisement
Fast service…
Pick up my timber less than 24 hours after placing order. When I arrived it was all ready and waiting and exactly what I had asked for. Good quality boards and the Timbersource team helped load it into my vehicle - which wasn’t easy as I had underestimated the length !
December 6, 2024
Unprompted review
Reply from Timbersource
Hi David, thank you for taking the time to give us your feedback. We're glad to hear you are happy with the timber and service received when collecting your order. We're looking forward to working with you again soon!
Really helpful and considerate staff
Really helpful and considerate staff. I went there wanting to buy some off cuts for a small project, and was given some free pieces of White Ash and American Oak as they had stopped selling small off cuts. They couldn't have been friendlier.
November 29, 2024
Unprompted review
Reply from Timbersource
Hi Charlie, thank you for taking the time to give us your feedback. All our staff do their best to accomodate customer'requests and provide them with a positive experience. We're looking forward to working with you again soon!
Hardwood boards
We ordered a cut version of its standard hardwood boards and they arrived exactly on time, undamaged and cut perfectly correctly. The price was very reasonable. What more can you want? Highly Recommended .
November 7, 2024
Reply from Timbersource
Hello, thank you for taking the time to give us your feedback. We're glad to hear you are happy with the timber and service received. We're looking forward to working with you again soon!
Always very friendly and helpful either…
Always very friendly and helpful either on the phone or in person. I spend a lot of time searching for and buying timber and the project cost calculator on their website is by far the best of any UK timber merchant. Highly recommended.
November 14, 2024
Reply from Timbersource
Hi William, thank you for taking the time to leave us a review. We're so glad you're happy with the customer service received and with our website. We're looking forward to working with you again!
Advertisement
Expected better cutting.
The colour of the wood was just right for making the top of my kitchen table. I was disappointed however that there were gaps between some of the planks when put together. With superior saws, I would have thought this would not happen. I will have to try and put this right before construction.
November 7, 2024
Reply from Timbersource
Hi Pam, thank you for taking the time to give us your feedback. We're sorry to hear that something went wrong with the machining side of the timber as we do pride ourselves on the quality of what we produce. We've got in touch with you privately via email hoping to be able to rectify the issue. If there is anything we can do to help, please get in touch with our Sales Team.
Good selection of timber
Good selection of timber with helpful comments and videos. Able to choose a wood which matches our interior space. Ordering straightforward and delivered without delay.
November 7, 2024
Reply from Timbersource
Hi Jonathan, thank you for taking the time to leave us a review. We're so happy to hear our videos have helped you choose the right timber for your project. We're looking forward to working with you again!
Reply from Timbersource
Hi Sebastian, thank you for taking the time to leave us a review and your kind words. We pride ourselves with the quality of our timber and the speed of our service. We hope to work with you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.