I ordered a vault. After less than a year it stopped working. The comopany solutions included buying tools to open the defective tool. None of them work and the communication has stopped.
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I would rate them as a no star. We had ordered a shelf last year during their Christmas promotion. It has still not been delivered after numerous attempts to contact their customer service departmen... See more
"Pre-Ordered" to obtain a discount. Failed to ship as promised. They said would ship 2 weeks ago and didn't. Requested cancelation & refund. Poof! Received email unit shipping in process. Received... See more
I have written to them at least 11 times since my first issues happened with the locking mechanism since July 2025 and been going back & forth with them without a resolution. Last 3 E-mails haven't r... See more
1.9
Poor
64 reviews
No history of asking for reviews
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Ordered on February 22
Ordered on February 22. Contacted with a email a week and a half ago. I was told the shelf would be sent early this week. It is Thursday evening and not even a tracking number. I found nothing but bad reviews. I should of checked before I ordered. Do yourself a favor, and look elsewhere.
February 22, 2023
Unprompted review
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Cancelled after 5 week wait to ship.
Ordered the Large concealed mantle and paid the additional shipping (live in Alaska) directly from Timbervault, after approx 5 WEEKS of waiting for it to be shipped, I cancelled. One excuse after another, weather, factory issues.
March 4, 2023
Unprompted review
Zero communication
Purchased over their website and have emailed them and called and left messages and no response. Questions about shipment, date expected etc. Zero response! I'll be contacting my credit card company for a reverse charge. You would think a week would be good enough to hear back.
February 10, 2023
Unprompted review
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