Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have never employed anyone to provide house cleaning services so have no comparison. However, initial meeting was informative and helpful. Contact was made by possible cleaner who will come next wee... See more
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Just an exceptional service. My account managers, Tish and Jack, are incredibly customer orientated and you can see that this profession is their passion. Communication is fantastic and they have high... See more
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Great initial consultation and our cleaner was found within a couple of hours who then made contact to visit that week for the first time. Dimitrina is excellent and very happy with the service and fo... See more
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Company details
Written by the company
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Contact info
United Kingdom
- info@timeforyou.co.uk
- timeforyou.cleaning
4.4
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
They provide a cleaner every fortnight and arrange cover when our regular cleaner is off.
Our regular cleaner is excellent and we are still using her. Very flexible on dates and times . Is accommodating even at short notice
May 7, 2025
Reply from Time For You .Cleaning
Hi Andrew
Thank you so much for your lovely review!
We’re really pleased to hear that you’re happy with both the service and your regular cleaner, it’s great to know she’s doing such an excellent job. We always aim to be as flexible and reliable as possible, so it’s wonderful to hear that this has made a difference for you and I will be sure to pass this onto Kelly and her team at Time For You Southend.
We truly appreciate your continued support and look forward to helping you for many more cleans to come!
Suzanne
Time For You Customer Services
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Booked an end of tenancy clean in Ipswich. The cleaner arrived a week early and had to be told this was not the booked date and then on the actual booked date, we got a call 30 mins before she was due saying she would be 2.5 hours late!!!
Although we were told we had to pay on the day - we are still awaiting the Invoice and or receipt!!
I do not recommend
March 13, 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Liz
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it.
We do understand how frustrating and inconvenient the delay must have been, particularly given your schedule that day. We were sadly unaware how time-sensitive this clean was but also understand that the quality of the clean itself met expectations
In relation to the invoice, as our cleaners are self-employed, invoices are provided directly by them. We understand this has now been arranged following your request.
Suzanne
Time For You Customer Services
5 star service, well done!
Lindsey and colleague did an end of tenancy clean for me this week and I have to say I was extremely impressed with the service. Turned up on time. Did an excellent clean. Both very friendly ladies. Thank you both for a professional service. Would thoroughly recommend. And will use again.
March 11, 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Lisa
Thank you so much for your wonderful feedback! We’re delighted to hear how impressed you were with the service Lindsey and her colleague provided.
To make sure we pass your kind comments on to the correct local office and team, I’ve reached out to gather a few more details from you.
Thanks again for your recommendation, we really appreciate it and look forward to helping you again in the future!
Suzanne
Time for You Customer Services
Very helpful and explained the way the…
Very helpful and explained the way the company worked very well. On time for appointment, answered all my questions.
06/03/26
B.Baird
March 3, 2026
Reply from Time For You .Cleaning
Thank you for your lovely review.
We’re so pleased to hear that Simon was able to clearly explain how the company works and answer all of your questions. It's also great to know he was on time for the appointment and provided such a helpful experience.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Simon and the Chester office.
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Dear Mrs Purkiss
Thank you for your review. We’re really pleased you’ve taken the time to share your feedback even when it is such early stages.
The first clean is a great opportunity to meet your cleaner and make sure everything is set up just how you’d like it. If there’s anything specific you’d like us to know after the first visit, please don’t hesitate to get in touch.
Jane and the Newport team are always happy to help and ensure you’re completely satisfied with the service.
Suzanne
Time For You Customer Services
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A very well Magee business
Lyndsey was very clear in telling me about the company. Obviously a very enthusiastic and gifted manager.
It was a pleasure to meet her and offered the services that I required.
March 2, 2026
Reply from Time For You .Cleaning
Hi Roberta
Thank you so much for your lovely review.
I’m really pleased to hear that you found the information helpful and that Lyndsey was able to assist you with what you were looking for.
Your kind comments mean a lot and are very much appreciated.
If you ever need anything further, please don’t hesitate to get in touch, I will be sure to pass your comments onto Lyndsey and the team at our Morpeth local office.
Suzanne
Time For You Customer Services
I’m extremely happy with my cleaner…
I’m extremely happy with my cleaner Sally she is so thorough and always on time. Asks how we are and is so friendly, we couldn’t do without her anymore.
February 26, 2026
Unprompted review
Reply from Time For You .Cleaning
Thank you so much for your lovely review. We’re absolutely delighted to hear how happy you are with Sally. She really does take great pride in being thorough, reliable, and friendly, so it’s wonderful to know her hard work is so appreciated.
I’ve requested a little more information from you so that I can make sure your kind words are passed on to the correct local office and to Sally herself, I know it will mean so much to them.
Thank you again for choosing Time For You!
Suzanne
Time For You Customer Services
Poor management company
Was with them for almost two years.
Despite moving down to fortnightly cleans and warning them that due to a change in circumstances I may be cancelling, when I eventually gave notice they accused me of breaking contract and trying to take the cleaner on personally to avoid management fees.
Their 'apology' was simply that others had done this.
Wouldn't reccommend.
January 5, 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Brett
I am so sorry to hear that you have had a poor experience whilst dealing with one of our local offices.
In order to look into this more for you, I have requested some more information.
Suzanne
Time For You Customer Services
Mum needed support
Mum needed support and Time for You helped us with this, respectful and kind. They didn’t make mum feel like a burden. Cleaner that was matched with mum is amazing Thankyou .
January 6, 2026
Reply from Time For You .Cleaning
Hi Cecelia and Tom
Thank you so much for sharing this lovely feedback.
We’re really pleased to hear that Sam and Avril were able to support your mum in such a respectful and kind way.
Making sure no one ever feels like a burden is incredibly important to us, so your words truly mean a lot.
We’re also delighted that the cleaner matched with your mum has been such a great fit.
Thank you for trusting Time For You again and for taking the time to leave this review, I will be sure to pass your details onto the team in West Lothian.
Suzanne
Time For You Customer Services
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Really lovely crowd ti deal with and…
Really lovely crowd ti deal with and professional. They are non judgemental and understanding of everyone's situation. Small company with big values
February 3, 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Eimear
Thank you so much for your kind words.
We’re delighted to hear that Lorraine and the Northern Ireland team came across as friendly, professional, and understanding.
Being non-judgemental and treating everyone with respect is at the heart of what we do, so your feedback really means a lot to us.
A small company with big values is exactly what we strive to be, thank you for taking the time to share your experience and I will be sure to pass your kind words onto Lorraine and the team.
Suzanne
Time For You Customer Services
My cleaner did a great job and friendly…
My cleaner did a great job and friendly and helpful and did what I was expecting to a very good standard.
February 3, 2026
Reply from Time For You .Cleaning
Hi John
Thank you for your lovely review. We’re delighted to hear that Will and the East Kilbride team provided such a great service.
It’s fantastic to know your cleaner was friendly, helpful, and met your expectations to a very high standard.
We really appreciate you taking the time to share your feedback and we will pass on your kind words to Will and the team.
Suzanne
Time For You Customer Services
Very professional and friendly…
Very professional and friendly approach.
Took into account my mother's needs and took time to explain what to expect.
February 2, 2026
Reply from Time For You .Cleaning
Hi Liam
Thank you so much for your kind review.
We’re really pleased to hear that Sam and the Wokingham team provided a professional and friendly service.
Taking the time to understand individual needs and clearly explain what to expect is very important to us, so it’s lovely to know this made a positive difference for your mother.
We truly appreciate you taking the time to share your experience and please reach out if you need anything.
Suzanne
Time For You Customer Services
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Very disappointed and let down
Dawn responded to my enquiry very quickly and came to assess my cleaning needs. I am disabled and have just had building works done so she suggested 2 cleaners working together for 3 hours making a total of 6 hours cleaning time, and 3 hours fortnightly thereafter. This was scheduled to be a thorough clean down and a long list of cleaning products required for the day was sent and purchased.
Dawn told me that the cleaners had been thoroughly briefed and understood the task.
When they arrived, I walked them around the house and made myself available should they be unsure of anything.
As I was working in the front room, I said that I would do that room to give them more time to concentrate on the rest of the house.
I should have been alarmed at how little noise I heard from upstairs and that neither vacuum was used for very long.
5 minutes before their 3 (x2) hours were up, they appeared by the front door having "finished". The stairs had been wiped down but I noticed the banister was still grubby from the plaster dust. I asked one of them if she knew how best to clean it. She didn't know. I suggested some wood cleaner which she went to get and then rubbed a little bit at a couple of square inches and then shrugged.
After they had left, I walked around the house expecting to find it gleaming. How very disappointed I was. Nothing had been done apart from rearranging the cushions on the sofa (without vacuuming) and moving my bath rack and shampoo without cleaning the bathroom. Most of the rooms had not been touched.
They had made a half hearted attempt at mopping the kitchen and hall floors but hadn't bothered moving a glove and had mopped around it. This is an example of the standard they thought was acceptable.
I feel let down and violated and, had I paid them (it was to be bank transfer to the older women, her mother-in-law, who would pass on the money to her daughter-in-law), I'd be feeling scammed. I have no idea what they were doing in my house for so long, but they most certainly weren't cleaning which is disconcerting.
Photographs were taken and Dawn contacted. She was apologetic but as these women are self employed, there is not much more that she can do.
Would I recommend? No
If there was a regulatory body to which I could report the women, I would.
January 5, 2026
Reply from Time For You .Cleaning
Hi Lisa
I have reached out to the franchisee and they have provided the below response.
Many thanks
Suzanne
Time For You Customer Services
During the pre-clean visit, the business owner explained that the volume of belongings would limit what could be achieved in the time booked. It was agreed the property would be tidied in advance following building works, however the cleaners reported many surfaces and windowsills were still covered, restricting access and the level of cleaning possible.
It was also discussed that our cleaners do not work at height, so high ceilings, Velux windows and related cobwebs could not be cleaned thoroughly.
Two self-employed cleaners attended for the agreed six hours in total and confirmed they worked continuously. Some areas were only surface cleaned due to concerns about moving potentially valuable items, and no photos were taken as requested.
For clarity, neither the introduction fee nor payment for the cleaners’ time has been made.
The cleaner Becky was punctual and very…
The cleaner Becky was punctual and very pleasant and warm lady who performed her tasks efficiently and well
January 6, 2026
Reply from Time For You .Cleaning
Hi Stephen
Thank you so much for your lovely review!
We’re really pleased to hear that Becky was punctual, warm and friendly, and that she carried out her cleaning efficiently and to a high standard.
We’ll be sure to pass on your kind words to her and the team at Time For You Hereford!
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Dear Paul
Thank you so much for your lovely review!
We’re really pleased you found Time For You Morpeth very helpful. 😊
I will be sure to pass your lovely comments onto Lyndsey and the team.
Suzanne
Time For You Customer Services
Explained everything clearly
January 9, 2026
Reply from Time For You .Cleaning
Dear Ray
Thank you for your review! We’re glad to hear everything was explained clearly and that you found the process straightforward. I shall be sure to pass your comments onto Adrian and the team at Time For You Haywards Heath.
If you have any questions at any point, please don’t hesitate to get in touch.
Suzanne
Time For You Customer Services
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Getting a cleaner
The experience has just started but hopefully getti g a regular ceaner will be as good as setting it up,lets hope
Its early days..
January 9, 2026
Reply from Time For You .Cleaning
Dear Anne
Thank you for your review for Time For You Rugby.
We’re pleased to hear the setup process has gone well so far.
We hope your regular cleaner will meet your expectations, and please don’t hesitate to get in touch if you need any support along the way.
We’re always happy to help.
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Dear Linda
Thank you for your kind feedback for Time For You Rugby!
We’re really pleased to hear you found our team friendly and helpful.
Providing a great experience from the first point of contact is very important to us.
I shall be sure to pass your kind words onto Sam, Emma and the team.
Suzanne
Time For You Customer Services
Time for you cleaning services-Sam
I asked Sam for a cleaner who could help due to my medical condition as I hadn't been able to clean for weeks. Sam helped immediately and found someone who is trustworthy and excellent at her job. Sam listened to my requirements and matched me with someone who 'fitted the bill'.
When our cleaner has gone on holiday, Sam checked in to see if I required a replacement in her absence. I'm not sure how many people would do that.
December 16, 2025
Unprompted review
Reply from Time For You .Cleaning
Thank you so much for your lovely review.
We’re really pleased to hear that Sam was able to support you and find a cleaner who was the right fit for your needs. It’s especially nice to know you felt listened to and well looked after, including the check-in while your cleaner was away.
Thank you again for taking the time to share your experience and I'll be sure to pass on your kind words to Sam and the team.
Suzanne
Time For You Customer Services
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