Time For You .Cleaning Reviews 839

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the company's ability to match them with suitable cleaners promptly. However, some people were dissatisfied with the customer service and communication, mentioning slow replies or a lack of follow-up. There were also instances where customers experienced issues with cleaner reliability, including missed appointments or concerns about the quality of work and damages.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism and... See more

Service

Reviewers mention positive feedback about service, with many expressing delight and satisfaction with the... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting positive interactions where... See more

Response time

Users describe ambiguous interactions with response time, with some customers experiencing prompt and... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising prompt answers to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more

Company replied

Rated 5 out of 5 stars

Have never employed anyone to provide house cleaning services so have no comparison. However, initial meeting was informative and helpful. Contact was made by possible cleaner who will come next wee... See more

Company replied

Rated 5 out of 5 stars

Just an exceptional service. My account managers, Tish and Jack, are incredibly customer orientated and you can see that this profession is their passion. Communication is fantastic and they have high... See more

Company replied

Rated 5 out of 5 stars

I had Matt call me almost immediately to hear my cleaning needs. Within 3 days he had arranged a cleaner which was brilliant. Since then I have had Matt check in with me and arrange cover cleans for w... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

839 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent meeting this morning with…

Excellent meeting this morning with Ralph, easy chat to understand my needs and his deliverables all good looking forward to working with his team

December 4, 2024
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Archie

Thank you for sharing your positive experience with Time For You Fife. We are thrilled to hear about your excellent meeting with Ralph and that your needs were clearly understood and met.

We look forward to seeing the great results from your collaboration with Ralph's team.

Thank you for choosing Time For You Fife. We truly appreciate your feedback.

Warm regards,

Suzanne
Time For You Customer Services

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Rated 5 out of 5 stars

I wanted to share something with you-we…

I wanted to share something with you-we have an absolutely brilliant cleaner, Cherie. She’s not only fantastic at what she does but also such a lovely person to have around. It’s really hard to find a good cleaner these days, but Cherie is truly exceptional.
She takes great pride in her work and always leaves our home spotless. Given how wonderful she is, id wholeheartedly recommend her to anyone looking for a top-notch cleaner.
If you’re ever in need or know someone who is, don’t hesitate to reach out about Cherie. Xxx

December 3, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Debra

Thank you so much for your wonderful review of our St Annes branch. We are delighted to hear about your exceptional experience with Cherie. Her dedication and professionalism truly reflect the values we uphold at Time For You.

We are thrilled that Cherie has made such a positive impact on your home and life. Your kind words will certainly be passed on to her and the St Annes local office. Should you need any further assistance please don't hesitate to reach out.

Thank you once again for your glowing recommendation.

Best regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

A very good in depth meeting

A very good in depth meeting. Outlining all of my requirements.

December 3, 2024
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Mr Weston

Thank you so much for your 5-star review of Time For You Biggleswade. We are delighted to hear that you found your meeting thorough and that it addressed all your requirements.

Please be assured that we will pass on your positive comments to our Biggleswade local office. Should you have any further needs or questions, feel free to reach out to us.

Best regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

I am delighted with the cleaning service

I am delighted with the cleaning service which the company arranged for me. Natalie is friendly and very competent.

November 11, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Tony

Thank you so much for your fantastic 5-star review of our Twickenham branch! We are thrilled to hear that you are delighted with the cleaning service and that Natalie has provided you with friendly and competent assistance.

Your feedback encourages us to continue delivering exceptional service. We will be sure to share your kind words with the Twickenham team.

If you need anything further, please do not hesitate to reach out.

Best regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Good service!

Teddy is reliable, thorough and friendly. She's been flexible with us and uses her time well to help us get on top of things around the house. Thanks Teddy!

November 22, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Sarah,

Thank you for taking the time to leave such a positive review about your experience with Teddy at Time For You Surbiton. We are delighted to hear that her reliability, thoroughness, and friendly demeanour have made a significant difference in your home.

We truly value your feedback and will ensure that Teddy receives the recognition she deserves.

Kind regards,
Suzanne
Customer Service Team

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Rated 5 out of 5 stars

Pavlina Veleva and Time for You Team Feedback

I have contacted Time for You after several negative experiences with other cleaning companies and cleaners and they were very efficient and proactive in allocating a cleaner for my house. Pavlina is always punctual and professional and it's great to know I can rely on her to be here on time and do a great job.

November 20, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Daniel,

Thank you for your fantastic 5-star review of our Time For You Surbiton branch. We are thrilled to hear about your positive experience with Pavlina and the team.

It's wonderful to know that Pavlina's punctuality and professionalism have restored your trust in cleaning services.

We will certainly pass your kind words on to Pavlina and the Surbiton team.

Best regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Professional company

We’ve had a cleaner from Time for You (Gabriela) for a few months and have found the company to be very professional. Our cleaner is friendly and responsive so it’s worth the money to take the pressure off our family to keep on top of cleaning the house.

November 20, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Miss Galvin,

Thank you for your wonderful 5-star review of Time For You. We are thrilled to hear that Gabriela has provided you with professional and friendly service, making a positive impact on your family's routine.

We are delighted that both Gabriela and your Time For You local office have met your expectations.

Best regards,
Suzanne
The Time For You Customer Services

Rated 5 out of 5 stars

Time for you are thoroughly proffessionaland helpful

Time for you are thoroughly professional. Sadly my previous lovely cleaner changed her job, for the benefit of her small children. Time for you sent me another lady to carry on, with no break in the service. She is also very good, thorough, professional, at the same time friendly. I could not be more pleased.

November 21, 2024
Unprompted review
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Reply from Time For You .Cleaning

Dear Geoffrey,

Thank you for your wonderful 5-star review of Time For You Surbiton. We are delighted to hear about your positive experience with our service. We understand how important it is to have a reliable and professional cleaner, and we're pleased that the transition to your new cleaner was seamless and satisfactory.

We will certainly pass on your kind words to the Surbiton branch.

Best regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Rositsa and the team at Time For You…

Rositsa and the team at Time For You Surbiton have been great. We’ve struggled to find a reliable, efficient cleaner and they were able to find us one! We’ve been really pleased with the quality of cleaning and communication throughout the process. Would recommend

November 21, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Alex,

Thank you for your glowing 5-star review of Time For You Surbiton. We’re thrilled to hear that Rositsa and the team have met your expectations with their reliable and efficient service.

Ensuring quality cleaning and clear communication are key aspects of our company values, and we're pleased these were reflected in your experience. We'll be sure to pass your kind words on to the Surbiton branch. Your recommendation means a lot to us!

Warm regards,
Suzanne
Time For You Customer Service Team

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Rated 5 out of 5 stars

Great company - would definitely recommend

James & Kristina have been great and really helpful.
Kristina took the time to come in for a introduction meeting and talk about what we needed in order to find the right cleaner for us.
We love our cleaner Silvyia; she is the best!

November 22, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Mel,

Thank you ever so much for your glowing 5-star review of Time For You Weybridge. We're thrilled to hear that James and Kristina have been so helpful and that Kristina's introduction meeting was beneficial in finding the perfect cleaner for you.

We're delighted that Silvyia is doing such a wonderful job and that you're pleased with her service.

We'll be sure to pass on your kind words to the Weybridge branch.

Best regards,
Suzanne
The Time For You Customer Services

Rated 5 out of 5 stars

A Marvel

Andrew is a marvel and worked wonders at my brother's flat despite the extreme cleaning required and the fact that the water supply had been turned off at the mains, necessitating the use of bottled water which I hastily purchased. He transformed the flat into something almost unrecognisable and did so with courtesy and good humour. He's a gem, can't thank him enough. Alison

November 20, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Alison

Thank you for your glowing 5-star review of our services at Time For You Blackpool.

We are thrilled to hear about Andrew's exceptional work ethic and the transformative results he achieved, even under challenging circumstances.

We deeply value your feedback and we will reach out directly to the Blackpool local office to commend and thank Andrew.

Best Wishes
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Great service

Have been using Time for You for a couple of months and highly recommend. Lyuba and Plamen are reliable, excellent cleaners. They listen to instructions and work carefully and efficiently, and are very pleasant to have around.

November 12, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Sally,

Thank you for sharing your positive experience with Time For You Weybridge. We're delighted to hear that Lyuba and Plamen have been providing you with reliable and excellent service. We truly value your feedback and are thrilled to know that they have been attentive to your needs.

We will be sure to pass on your praise to Lyuba and Plamen.

Warm regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Excellent service

Debs the clearner went above and beyond just doing the basic cleaning and not only did she thoroughly clean the place but she did a great jod of tidying as well.

November 15, 2024
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Reply from Time For You .Cleaning

Dear Mrs Carr
Thank you so much for your lovely job for your cleaner Debs and the Biggleswade local office. It is great to hear that you are so pleased with her work and we look forward to help you with all your domestic cleaning needs in future.
Many thanks
Suzanne
Time For You Customer Services

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Rated 5 out of 5 stars

Our experience with timeforyou cleaning…

Our experience with timeforyou cleaning has been great so far. Our cleaner is great! She is very thorough and adaptable to varying needs. The basic weekly clean she does though is amazing. My partner and I are very busy in the week and It’s a real treat to not have to do the whole house clean on a Friday but have a lovely clean house for the weekend! We are happy being in the house or out when she comes. She’s very nice! I would recommend 👍

November 16, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Kylie
Thank you so much for your glowing review of Time For You. It is wonderful to hear that you are able to enjoy a clean house at the weekend!
I shall pass your comments over to the Sam at the East London office.
Many thanks
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Antonia is a wonderful cleaner

Antonia is a wonderful cleaner. Our house is sparkling each week after her visit.

November 13, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you so much for your glowing 5-star review. We are delighted to hear that Antonia's efforts are making your home sparkle each week.

We will pass on your kind words to Antonia and the team at Time For You Surbiton. If you need further assistance, please do not hesitate to reach out.

Warm regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Great experience with this company…

Great experience with this company Claire came out to see me and within a week had a new cleaner she’s brilliant!!

November 6, 2024
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you for your wonderful review of Time For You Glasgow North.

We're thrilled to hear about your great experience and that Claire was able to swiftly find you a brilliant cleaner.

We'll be sure to pass your kind words onto the Glasgow North branch. If there's anything else we can do for you, please don't hesitate to reach out.

Warm Regards
Suzanne
Time For You Customer Services

Rated 4 out of 5 stars

I have been a client of Time for You…

I have been a client of Time for You for several years and have found them most efficient.
My cleaner, Emily, is punctual, efficient and a pleasure to have in the house.

November 6, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Trace

Thank you for your glowing review of Time For You Kingston. We're thrilled to hear that over the years you've found our service efficient and that Emily has been such a positive presence in your home.

We truly value your loyalty and feedback. If there's anything more we can do for you, please feel free to contact us.

Best regards,
Suzanne
Time For You Customer Services

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Rated 5 out of 5 stars

Efficiency

Claire is Very efficient and a very nice person she is now signing me yo with a cleaner

November 7, 2024
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Hilary,

Thank you for sharing your experience with Time For You Glasgow North. We're delighted to hear that Claire has impressed you with her efficiency and personable nature. We value your feedback and we're pleased to know that you're signing up for our cleaning services.

Should you have any further questions or require assistance, please don't hesitate to reach out.

Best regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Dan was punctual

Dan was punctual, polite and professional. All good.

November 6, 2024
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Jo,

Thank you for your wonderful 5-star review of Time For You Worthing. We're thrilled to hear that Dan provided punctual, polite, and professional service.

Should you have any further feedback or require assistance, don't hesitate to contact us. We will ensure your commendation reaches both Dan and Sarah at the Worthing local office.

Best regards,
Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Excellent Service

We are so pleased with the service we have received from Time For You. Our cleaner, Ada, is excellent. She is polite, efficient and always cleans to a very high standard.

November 6, 2024
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you for taking the time to share your positive experience with Time For You Richmond.

We're delighted to hear that Ada has been providing you with excellent service and we take great pride in the high standards set by our cleaners and appreciate your kind words.

We’ll be sure to pass on your compliments to Ada and the Richmond office.

Best regards,
Suzanne
Time For You Customer Services

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