Timex Canada Reviews 

The buying experience was fine, no issues at checkout although I wish they wouldn't have used Shopify which did interfere with the workflow and does every time I log in.

The delivery via UPS was fine. Although UPS is pretty hit and miss with dates of arrival at a home address there is the facility just to pick it up from a store which worked for me.

The watch was wrapped well, on a cushion, in a sturdy box etc.

There was no manual inside the box so I had to download it from the website. The manual wasn't specific to my watch and was totally confusing trying to work my way through bits and pieces of several other watch designs. Maybe Timex is so cheap it can't be bothered to write anything specific and therefore make customers cringe in agony when receiving their new product. Due to the poor instructions I complained that my watch wasn't working but it was just due to their lack of effort of putting together a proper manual.

I emailed their customer support and received a response from an AI which was painful. When I called in the person on the other end of the phone was friendly even though I wasn't that happy at the time.

I searched through a bunch of YouTube videos on the watch and found the answers I was looking for, thanks to subject matter experts online.

It is a nice watch but Timex should improve the experience which wouldn't take a lot of effort.

This T80 - based on their watches from the '80s - is a pain in the arse. I bought Timex watches in '80s and they weren't this aggravating. It's hard to strap it on because it's one of those metallic bands with a clip that's hard to reach when the band keeps sliding away. I can't get the watch to only sound the alarm I set for it; it keeps wanting to beep at the top of the hour and even when I get it to NOT do that--mostly--without turning off the alarm, it does kind of a soft alarm at odd hours before I'm ready to get up. I've Googled and watched videos on how to get the damn thing to turn of the top of the hour beeps but there is NOT 'chrome' icon like there is an alarm icon, and the missing icon is what they tell me to turn off. As if. It arrived on time, anyway, in a huge wasteful carton for a watch that's like eight inches long. I thought these things could take a lickin' and keep on tickin'? Maybe not.

Bought two watches from timex. Fantastic.
The Deepwater automatic titanium. Has become my favorite watch.
Looks and quality. I will buy timex watches again and again.

I recently misplaced my 10-year-old Timex watch. After looking intensely for it for a week, I gave up and bought another one. Last night I heard something banging in the dryer. I stopped it, and there was the watch. Had no idea how it got there. Despite having gone through the laundry, it was still working fine though the leather strap was a little worse for wear. Amazing.

Timex.ca promoted a product that was unavailable. I wasted time and shared my credit card info thinking I was making a valid purchase. Very disappointing and misleading experience

I bought a watch and returned it within the return period/policy. A full month after the watch was returned and I still have not been notified of the status of my return and have not received a refund or a timeline for processing my return even after several attempts to contact customer service. Both times I contacted customer service, I received no follow-up response at all. My emails and inquiries went largely unanswered, aside from cookie cutter responses that provided no meaningful detail and felt impersonal if not fully automated. Lots of room for improvement here — this isn’t my first Timex purchase but surely after this it will be my last.