Horrific! They trade under Bastion Insurance and Oxford insurance as well as tinhat insurance. They should be charged with fraud and criminal activity!!! AVOID!!!
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See what reviewers are saying
Would have given a 5 star review except a computer error meant that my daughter’s phone and tablet insurance wasn't renewed at the end of last year which meant the policy didn't roll over. However, M... See more
Company replied
Complete and utter con artists! Do NOT INSURE with them. I lost my phone on the 15th October and 4 months later I still don't have a replacement phone. Despite paying my insurance for 2 years and... See more
Company replied
Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and... See more
Company replied
Company details
Written by the company
At tinhat™ we believe that the best mobile phone insurance shouldn't just be affordable - it should also give you the confidence that should the worst happen you'll get a repair or replacement with no nasty surprises.
Contact info
Oxford Road, OX4 2ER, Oxford, United Kingdom
- 01865 818 923
- sales@tinhat.co.uk
- tinhat.co.uk
2.9
Average
177 reviews
Hasn’t replied to negative reviews
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Great service really quick & easy to…
Great service really quick & easy to insure my phone! & somebody actually answered the phone unlike other places!
Thank you 😊
October 7, 2020
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Jayne
Thank you for your response we appreciate your kind words and look forward to keep providing you great service.
Tinhat Team
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Great customer service
I received an email regarding automatic renewal of my annual policy which I decided to cancel as I had cover elsewhere. I replied to ask them to cancel it and 5 minutes later had received a reply saying they had actioned my request. Great customer service!
October 7, 2020
Unprompted review
Reply from tinhat™ Mobile Insurance
Thank you for your positive feedback.
We appreciate your kind words and look forward to providing you a great experience again in the near future.
Great customer service
Quick feedback and additional handset added with out any headache !
Thanks Mohammed Khan :)
October 7, 2020
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Mel,
Thank you for your response we appreciate your kind words and look forward to keep providing you great service.
The Tinhat Team
Quick service
Requested some information via email. Avtar emailed almost instantly with some answers. 10 minutes later my policy was updated. Can't fault Avtar or TinHat.
September 30, 2020
Unprompted review
Mid term amendment
I already had a policy with Tinhat but needed to update the details with my new phone. They were quick and easy to deal with and the premium change was minimal. Thank you
September 29, 2020
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Lesley,
Thanks so much for taking the time to leave us a review. It means a lot.
The Tinhat Team
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Update device on policy
Needed to update my policy to a new device. Spoke to Avtar via email. Received a really speedy response and update had been completed all within half hour of my initial enquiry. Brilliant customer service. Thank you.
September 24, 2020
Unprompted review
Read fine print!
Dropped my phone meant to be covered under accidental damage basically told me my phone wasn't covered what's the point of insurance?
September 10, 2020
Unprompted review
Im satisfy with this company!!nice and…
Im satisfy with this company!!nice and good service customer mny thinks for staff Especially Muhammad khan you make me happy tnx again
September 9, 2020
Unprompted review
what can i say there good fast an cheep!
September 8, 2020
Unprompted review
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Very competitive prices and easy to set…
Very competitive prices and easy to set up , would recommend
September 8, 2020
Unprompted review
Excellent service very easy to sort.
September 8, 2020
Unprompted review
Excellent service and communication.
September 8, 2020
Unprompted review
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Hassle free and recommended service for…
Hassle free and recommended service for mobile insurance
August 21, 2020
Unprompted review
Policy update
Very quick and easy to change the insurance over to my new phone.
August 4, 2020
Unprompted review
Very efficient
Very efficient. Had a screen replaced on a Samsung phone. Received quick and simple service. Also had experience switching insurance onto a new phone which was made very simple with just one phone call.
July 31, 2020
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Anastasia,
Thanks so much for taking the time to leave us a review. We really appreciate it.
The Tinhat Team
Terrible…
Takes ages to reply and when they do they make every encuse not to fix it whenever I try to make a claim
July 30, 2020
Unprompted review
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Definitely recommend
Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and informative. Sent my phone off for repair Monday and it was returned to me Thursday. Thank you will definitely recommend
July 30, 2020
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Dawn,
Thanks so much for taking the time to leave us a review. We really appreciate your kind words.
The Tinhat Team
very efficient.
July 28, 2020
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi James
Thanks so much for taking the time to leave us a review. It means a lot.
The Tinhat Team
Very good professional service
Very good professional service. Knowledgeable and responsive.
Excellent when i made a claim.
Avtar very friendly and helpfull.
July 28, 2020
Unprompted review
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