TinLeg Reviews 333

This company is a scam. We had our flight cancelled in Patagonia South America. this cancellation caused ta significant loss of hotel deposits, tours, etc. The claim process is so convoluted and difficult that we give up. The agent assigned to our case was rude and dismissive. We didn't get a dime for our losses.

The website was so easy to navigate, and the comparison tool was especially helpful.

Ease of use on website

He was so fast and knowledgeable, and he made the process so easy!

Choosing coverage and making effective comparisons between their different offerings was very easy.
I've used TinLeg multiple times and (luckily) I've not needed to make any claim so I can't rate them in that capacity. Hopefully, I'll never have to!

Very easy to use. fair price.

Quick, easy and presented reasonable array of options.

This was so easy to figure out which policy was best for my client. Very easy to read and if I needed to add or change anything to personalize the policy even more.

Scam, scam and nothing morę. I insured my two trip that I hand to cancel due to passing of my wife. I filled the claim and company requested all kind of confirmation documents. Once I think I provided all they stop answering my letters and my calls. I lost close to $9000 dollars

It was very easy to look at all the different policies and choose my option.

Very easy to navigate this site.
It seems like very good travel insurance.
Thank you.
Joyce G

In July/August 2024 my wife and I booked a cruisetour with Princess Cruises to Alaska traveling on United Airlines departing from Newark Liberty Airport. I purchased trip insurance with Tin Leg.

It ended up to be a cruisetour one would like to forget! My departing flight from Newark to Anchorage was cancelled after sitting on the tarmac for over two hours. The pilot timed out due to air traffic control congestion as the aftermath of the Crowdstrike Data Glitch in July 2024.

I was not able to get another flight out until two days later with Air Alaska from Kennedy International Airport. I missed 2 1/2 days of the land portion of my cruise.

My trip insurance normally did not cover air traffic control issues but Tin Leg made an exception for travel impacted by the Crowdstrike Data Glitch. The problem was they required a letter from United Airlines saying the flight was cancelled due to the Crowdstrike Data Glitch. I first emailed United Customer service, then an email to the United CEO (no response), then an email to the FAA, then a certified letter to the United CEO (no response), then another letter to the FAA, but United would only say the the flight was cancelled due to air traffic control issues. It appears their systems had no way to capture the underlying cause of the cancellation as due to the Crowdstrike issue. I even complained to the NY times travel reporter.

I had been working with Brady F. from the Tin Leg Claims team since August 2024 to resolve this issue. I kept him informed along the way what I was doing to try to get this letter from United. I was about to give up when Brady offered to contact United on his own. He was able to get through to the right person and receive the documentation needed to approve the claim.

Brady was wonderful to work with. He was very thorough in that he required detailed proof of every expenditure. He always responded quickly to my questions. He went way beyond my expectations to assist me on this claim. He should receive a Customer Service Award!

That is not the end of the story with Tin Leg. On the last night of the cruise both my wife and I contracted COVID. We were in Vancouver and had planned to spend 2 nights in Vancouver and 2 nights in Seattle before returning home. We both had to get home as soon as possible.

I contacted Tin Leg's emergency number first thing the next morning as our cruise was ending. I explained the situation to the customer service agent. Unfortunately the only seats available on a direct flight to Newark were business economy seats on Air Canada costing obver $5,000 for the two of us. The agent said that was not an issue so we booked the seats.

Upon returning home I reviewed the Tin Leg trip insurance policy and saw that if one had booked economy seats one would need to book the same class of tickets in the return flight home. I thought I may be out the $5,000.

I explained the situation to Brady, and the Tin Leg team actually listened to the tapes they maintain of customer service calls and approved the reimbursement of the business economy tickets as an exception due to the misstatement of the customer service agent.

I feel Tin Leg is an honest company with integrity! They went above my expectations and did the right thing! I also like the fact that I had one claim agent throughout the process which lasted 6 months.

I highly recommend Tin Leg for your trip insurance needs!

Stacey was awesome in helping me sort through the options to pick the right plan for me. She is very professional and courteous! Thank you!

I love that I can travel with full confidence that I am sufficiently covered incase of any emergency.
I know where to go for quotes or claims.
It is competitively priced and clear instructions purchases.

Very easy to determine what the coverages are and compare to other policies.

The comparison is very clear and understandable.

The ease of comparing coverage among different plans and the quick ordering process are just two commendable aspects of this Website.

The site was easy to navigate and the results were clearly explained. The pricing options were good and the cost reasonable.