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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly website, praising its ease of navigation and the straightforward process for comparing policies and understanding coverage options. Many people appreciate the competitive pricing and the wide selection of plans that cater to various needs and budgets, often noting the excellent value for money. The customer service is also often commended for being helpful, knowledgeable, and efficient in answering questions. However, some customers also noted significant issues with the claims process. A portion of reviewers found the claims procedure tedious and complicated, with requests for the same documentation multiple times and a lack of direct communication with claims personnel. These individuals reported challenges in the claims resolution process, describing the process as frustrating and time-consuming.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website easy... See more

Price

Customers had positive experiences with price, finding competitive rates and good value. Many reviewers noted... See more

Claim

Consumers find the claim process to be ambiguous. Many reviewers express dissatisfaction, citing issues like... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Customers... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the representatives for... See more

Based on these reviews

Rated 4 out of 5 stars

Easy to compare policies side by side , BUT the pricing strategy is not straightforward. There is no way to get everything you might want among the choices. Either opt for better medical and medical... See more

Rated 4 out of 5 stars

TinLeg provided multiple quotes of different levels of coverage for a large family trip. I appreciated the options so that I could pick coverage that was right for us. The quote and buy experience wa... See more

Rated 4 out of 5 stars

There were lots of choices for coverage, and maybe a few too many. I settled on three to compare and found one that suited my needs for travel coverage, which included cost reimbursement, medical eva... See more

Rated 5 out of 5 stars

I appreciate that there are many options for policies that meet personal needs. I called customer service and they were able to quickly and efficiently answer my questions. We have used this company b... See more


Company details

  1. Travel Insurance Company

Written by the company

Tin Leg was founded in 2014 by the travel insurance industry experts at Squaremouth. Designed to meet the most common needs of travelers, these policies offer comprehensive Trip Cancellation and Trip Interruption benefits, and a range of Emergency Medical and Medical Evacuation limits. Tin Leg’s policies have been highlighted by Forbes, Business Insider, and other global publications for their coverage, benefits, and pricing. Most recently, Tin Leg was listed as the Best Value Travel Insurance Provider of 2023 by USA Today, receiving recognition for affordability and traveler protection.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

333 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Tin Leg is Legit

I received my claims check today so I feel now I can share my experience with Tin Leg. This was the first time I had to cancel a trip and file a claim. It took about a month from starting claim to receiving check. It requires a lot of documentation but I felt the process was fair and I would use them again.

May 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Used in Europe

When traveling to Europe, I have used this policy for medical services two separate times in the past. Both times I was reimbursed promptly. So I am purchasing it again for Summer 2025 travel.

May 9, 2025
Unprompted review
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Rated 1 out of 5 stars

DON'T EVEN THINK ABOUT BUYING TRAVEL INSURANCE FROM THEM

I purchased a travel insurance policy from SquareMouth and they hooked me up with Tin Leg. The purchase days were from 12/28/2024 to 03/27/2025. I purchased a one way ticket to Acapulco which we do all the time because sometime we come home earlier or stay later. While I was there I got bit by a flesh eating spider and was under doctor's care and decided to come home on 03/22/2025 to see a "wound specialist" back in the state. I sent all my bills to Tin Leg and they refused to pay me any of it because my trip didn't have a defined return date which is total lie because on my purchase document from SquareMouth, there is a departure date. Don't ever think of buy any travel insurance from Tin Leg or SquareMouth who hooked us up with that horrible scam company. I plan on doing a review on SquareMouth also because they gave me this horrible travel insurance company.

March 21, 2025
Unprompted review
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Reply from TinLeg

Thank you for sharing your feedback. Your claim was denied because the policy you purchased defines a Covered Trip as a "trip that has defined departure and return dates". This can be found on page 4 of your policy documents. We understand this is not the outcome you were hoping for. If you have any further questions, please reach out to your claim adjuster via email.

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Rated 1 out of 5 stars

Tin Leg’s cancel for any reason…

Tin Leg’s cancel for any reason insurance is a LIE!! I bought 3 policies for 3 people with two different companies. 1 with Tin Leg, Two with Seven Corners. Tin leg had a little less expensive price for the one senior policy. The policies were for the Same trip, same circumstances. SEVEN CORNERS WAS GREAT! They processed and approved our claims quickly. They had a few inquiries but very efficient. Tin Leg denied the exact same claim for exact same insurance for exact same circumstances. TIN LEG’s cancel for any reason insurance is a lie! Spend the extra and use Seven Corners.

April 3, 2025
Unprompted review
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Reply from TinLeg

Thank you for your feedback. We take your concerns seriously and would appreciate the opportunity to review your case with another member of our team.
Please visit our Zero Complaint Guarantee page at https://www.squaremouth.com/about/guarantee and complete the form to open a case. Once submitted, you'll receive an email to schedule a convenient time to speak with us directly.

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Rated 5 out of 5 stars

One of the quickest application I've ever done.

This had to be one of the best online applications I've ever done. The only problem I had was with the virtual card which is something new to me, but it sounds very appropriate for using your credit card online. I would put that information at the beginning of the payment page.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Not Happy at all

I have used Tin Leg many times for overseas travel and luckily I have never had a claim until this past January while in Australia. My husband ran out of a life saving drug because we were forced to extend our stay due to a family situation. He had to go to the doctor for $81 and get the drug for another $50. Tin Leg would not reimburse for this money. I know it's not much money, but the point of having travel insurance, that you pay a very high price for, should have at least covered this small amount. Not happy.

January 17, 2025
Unprompted review
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