tippers.com Reviews 379

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more


Company details

  1. Hardware Store

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic

As a woman with no idea Tippers Lichfield were fantastic.
They’re competitively priced too which is unusual for anything brought from a Lichfield company ;-)

August 24, 2024
Rated 5 out of 5 stars

Very good

Very good, easy and efficient service. Not bombarded with emails etc. some might like that, though. Couldn’t fault them.

August 23, 2024
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Rated 1 out of 5 stars

I ordered some blocks to build a wall…

I ordered some blocks to build a wall was supposed to be delivered Wednesday, now Friday and having contacted them several times today Is Friday and I’m still waiting they cannot guarantee delivery tomorrow I will never use them again

August 30, 2024
Unprompted review
tippers.com logo

Reply from tippers.com

Hi John, we're sorry you have had this experience. Would it be possible to confirm your sales order number or delivery postcode and we can have a look into this for you. Please email marketing@tippers.com Thanks.

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Rated 4 out of 5 stars

Great delivery time, but split bags of poor quality …

The delivery arrived before the suggested time 👍.
The driver was great at placing the materials where we wanted them.
The reason you didn't get a 5 🌟, was the quality of the bulk bags - they split during lifting them & some of the stone /sand fell out before being placed on the ground.

July 23, 2024
tippers.com logo

Reply from tippers.com

Hi Mrs Bailey, thank you for your review and your custom. We will pass the feedback onto our aggregates department and they can investigate this.

Rated 3 out of 5 stars

Order was delivered and placed where we…

Order was delivered and placed where we asked. Delivery was very expensive for short journey

July 29, 2024
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Reply from tippers.com

Hi Donna, thank you for your review. Our delivery prices reflect the nature of our delivery service and equipment. All of our deliveries are conducted with specalist HIAB cranes and are able to deliver exactly where you need it, in comparison to other online outlets who use cheaper pallet delivery service. If you plan on purchasing regularly from us, we reccomend opening a trade cash account and this entitles you to cheaper delivery prices.

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Rated 5 out of 5 stars

Tippers and delivery…

Every time I've ordered from Tippers its arrived on the date required and the drivers have been first class. They have gone above and beyond to get the product to the required place or as close to as possible. Will always order from them

July 26, 2024
Rated 1 out of 5 stars

Products were what they were suppose to…

Products were what they were suppose to be but my building sand was everywhere due to 6/10 bags split, paid for a delivery service and didn’t get what we wanted although the first delivery was bang on and the bloke from Tamworth depot couldn’t of been anymore helpful! Lichfield depot are useless!

July 26, 2024

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