I purchased a ticket for a multi-day festival. Then I got worn out over a long Thanksgiving holiday by family stuff. When I opened my email on Monday there was a reminder that ticket prices would ri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
. I did get the support I needed after posting a negative review The problem was caused by me; the account used was an email I could no longer access I opened a support ticket after exhaust... See more
Company replied
The ordering process in itself is really frustrating, please let people buy tickets without needing an account and just ask where to send them lol. It’s getting too complicated! But service was fast a... See more
Company replied
I‘m kinda new to using Tixr and had never transferred tickets before. The friend I was transferring to had no experience with the app at all and couldn’t get the tickets on her end. I put in a... See more
Company replied
Company details
Written by the company
Buy tickets to festivals, conferences, tours and venues worldwide. Get rewards like discounts and upgrades for bringing your friends!
Contact info
Santa Monica Blvd 225, 90401, Santa Monica, United States
- support@tixr.com
- tixr.com
3.9
Great
296 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best email team I’ve ever seen
Best email team I’ve ever seen. THE GREATEST
November 13, 2025
Unprompted review
Reply from Tixr
Thank you for the great review!!
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Fraudulent Tickets Sold
The company prides themselves on selling tickets to events in order to prevent scams, fraud, and overpriced tickets. We were sold tickets to an event- on TIXR- that scanned at the venue gates but ultimately were non-existent. The row present, the seats not real. The event accommodated as best they could after a 45 minute delay and the show already starting. Their were at least three other couples facing similar difficulties- a ticket with an area but no row or seat number, a row but no seat, etc.. After multiple customer service attempts I was told it was not their problem.
November 8, 2025
Unprompted review
Reply from Tixr
Hi ED, thanks for your review. We understand how frustrating this experience must have been. To clarify, your tickets were valid and located on the event’s official seat map, which is provided and managed by the event organizer—not Tixr. We weren’t notified that any seats had been removed, so we directed you to the organizer to investigate further. We’re always here to help with any additional platform-related concerns!
Reply from Tixr
Hi Laura, Tixr is the platform used by event organizers to power ticket sales, but all refund decisions—including those for WhiskyX SF—are determined by the organizer, not us. Most events operate with a “no refunds” policy, which is disclosed at checkout. If you believe there was a mistake, our support team is always here to look into it: https://support.tixr.com/kb-tickets/new
Representative was very responsive and…
Representative was very responsive and helpful, clearly understood my issue.
November 10, 2025
Unprompted review
Reply from Tixr
Thanks for the great review, Harvey!
The person who helped me was fast and…
The person who helped me was fast and helpful!
They were effective at communicating and resolving my problem.
November 9, 2025
Unprompted review
Reply from Tixr
We appreciate you taking the time to leave a review!
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I had an issue and customer support…
I had an issue and customer support responded promptly and assisted me with my issue.
November 9, 2025
Unprompted review
Reply from Tixr
Glad we could help resolve your issue!
excellent customer care
fast, efficient, helpful and friendly response time.
November 9, 2025
Unprompted review
Reply from Tixr
Appreciate the great review, Heidi!
Amazing!!
My experience was amazing and heard back right away! My issue was solved in less than 10 minutes. Thank you so much!! :)
November 7, 2025
Unprompted review
Reply from Tixr
Thanks for the 5-star review!
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Reply from Tixr
Glad we could help! Thanks for leaving a review!
Great customer service!
We bought tickets for an event and needed to change the date. They let us do it and helped us quickly and efficiently through email.
November 5, 2025
Unprompted review
Reply from Tixr
Appreciate this review, Teresa!
Phenomenal
Phenomenal! What could have been disastrous got resolved seemly.
November 3, 2025
Unprompted review
Reply from Tixr
Thank you for the great review!
Reply from Tixr
Appreciate you taking the time to leave a review, Luis!
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I had some issues with my festival…
I had some issues with my festival tickets. Both were under one name. The service through a phone call was not so good but okay. BUT.. The service through email was perfect. Fast and professional. Very friendly. Thumbs up.
October 30, 2025
Unprompted review
Reply from Tixr
Hi Henrika, we don't provide phone support so we're not sure who you spoke to and what conversation you're referring to. Glad we could resolve your issue via our official support channel (email)!! Thank you for the review.
Quick responses
Quick responses, super clear communication & warm friendly tone!
October 30, 2025
Unprompted review
Reply from Tixr
Appreciate the great review, Nick!
I needed help and received a response…
I needed help and received a response much sooner than anticipated. I also appreciated that it was a person who responded and not a bot. Polite and professional - as a first time TIXR user I was very pleased with my experience and would recommend your team
October 26, 2025
Unprompted review
Reply from Tixr
Thank you for the 5-star review!
GIVE THEM A RAISE NOW
I admittedly gave the support technician too many hoops to jump through due to my careless errors. They were patient and helpful.
October 24, 2025
Unprompted review
Reply from Tixr
Glad we could help you out, and thanks for the great review!!
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Accidentally bought the wrong ticket…
Accidentally bought the wrong ticket and reached out to support staff. Tixr staff responded VERY quickly and the process was a smooth transaction. We were able to resolve the matter in a couple hours. Excellent customer service!!
October 22, 2025
Unprompted review
Reply from Tixr
Appreciate you taking the time to leave a review, Elias!
Patience Pays Off.
What made my experience great was Tixr's patience in resolving my issue. They worked with me and the third party and kept me in the loop during the entire process.
October 17, 2025
Unprompted review
Reply from Tixr
Thank you so much for the great review, Laurence!
Outdated platform
October 20, 2025
Unprompted review
Reply from Tixr
Hi Alexey. Tixr is a modern platform, regularly maintained and updated with new features to improve both the fan and event organizer experience. If there’s something specific that felt off or outdated, we’d love to hear more at support@tixr.com.
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