TJB Widnes & Hallmark Jewellers Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, helpful, and knowledgeable approach, making every interaction pleasant and efficient. Many people highlight the exceptional service, noting quick turnarounds for repairs and resizing, often completed on the same day. Reviewers are delighted with the quality of the products, especially custom-designed pieces, and appreciate the clear explanations and advice provided. The company's ability to recreate or repair sentimental items, sometimes even free of charge, further contributes to customer satisfaction.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting the staff's helpfulness,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising them as friendly, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the excellent craftsmanship and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called in to have my bracelet repaired and was greeted by a lovely, welcoming young lady and gentleman. After an in-depth inspection of the bracelet the young man fixed the problem and wouldn’t acc... See more

Rated 5 out of 5 stars

Today I visited the Jewellers Bench in Widnes to have both my engagement ring & wedding ring re sized. After only being married 1 week and my rings not fitting how I’d like them to I was hoping to fin... See more

Rated 5 out of 5 stars

Took my engagement ring in yesterday 7th February to get cleaned with in half a hour looked good as new. 2 gentle men in there were very helpful and explained in detail what they would do and also gav... See more

Rated 5 out of 5 stars

Came in the shop with a broken chain and the staff was very helpful and sorted it within a matter on minutes! Also baught my fiancé a lovely necklace after browsing there wide selection! Would highly... See more


Company details

  1. Jeweler

Written by the company

Family run traditional jewellers, with two stores each with a full equipped jewellery workshop, offering all aspects of jewellery repairs, alterations & bespoke items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(118)

37 reviews in the last 12 months

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Rated 3 out of 5 stars

This present was a gift and didn’t even…

This present was a gift and didn’t even come with a bag I thought that would have been standard

May 15, 2021
TJB Widnes & Hallmark Jewellers logo

Reply from TJB Widnes & Hallmark Jewellers

Hi Melissa, Firstly thanks for your order. We do have gift bags which we happily provide on request, we did a survey a long time ago now & most people said they was throwing the gift bag ( & other packaging ) away as it was not required. So we now only send gift bags when a note is added to the order / at checkout requesting one.

We hope this will not put you off shopping with again, take care & kind regards. Management

Rated 5 out of 5 stars

Sweetie bracelet

Took my sweetie bracelet to be re-strung as links of london have ceased. While i was there i bought one of the initail rings. Lovely friendly Liam lokked after us. Would recommend this shop highly.

May 15, 2021
Rated 5 out of 5 stars

Cannot speak too highly of TJB staff

Cannot speak too highly of TJB staff, especially Liam, who spent so much time and energy in recovering my property from a courier company. I would recommend TJB for being so honest and straight forward in the way they dealt with me. Thanks and well done.

February 4, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent

Beautiful Jewellery at fantastic prices. The customer service I received was perfect too. I’ve purchased a couple of items from here, I wouldn’t shop anywhere else!!

January 6, 2021
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Rated 5 out of 5 stars

CZ initial

Ordered a CZ silver initial from here and it was better than other suppliers I had seen and speedy delivery will definitely buy again from hallmark jewellers

Thank you

January 6, 2021

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