The company is doing everything well. The items are genuine and greatly appreciated.All your items are first class,and made especially for people like myself. The prices seem fare,for such genuine... See more
Company replied
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Review summary
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What people talk about most
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TJC is a superb Company to buy from. You can buy with confidence knowing if you are not happy with your purchase you are not “stuck” with it. Their Customer Service Team can be contacted with ease a... See more
Company replied
Ordered a Lab Diamond ring then changed my mind a few days after receipt so returned it and ordered a different one then again returned it and ordered yet another. Both returns I received confirmation... See more
Company replied
As always, my shopping experience with tjc's £1 auction was fun, exciting and well worth my time! The organised check out programme is easy, and their prompt well packed deliveries always prove f... See more
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Company details
About TJC
Written by the company
TJC
Since 2006 it has been our mission to serve our customers with low priced quality products, all ethically sourced and expertly made. We continue to adapt during these unexpected times and bring our customers what they need.
Essential Products
We have been working with suppliers to bring our customers essential products and we are being careful to ensure we sell these within our normal low-cost model. However, as demand is very high for certain items the cost that we have to pay has been significantly increased. We assure you we are still trying to bring our customers the best prices on these items.
Delivery
We aim to make deliveries within the 3-4 working day period.
Customer Care
Every question matters to us - Customer satisfaction is at the heart of everything we do. Our dedicated Customer Care team is always here to help with any questions or concerns you may have.
Community Giveback
One of TJC’s founding principles is to do the right things, working with locally based charities who help us donate nutritious meal to children across the UK and India. For every item purchased we donate a meal meaning our customers help us improve the lives of 35,000 children every day. When we have been able to source PPE we have been donating face masks and sanitisers to over 90 organisations from the NHS, care homes and social services.
Contact info
PO BOX 443, Feltham, TW13 9DU, United Kingdom
- 0800 260 6666 Option 3
- contactus@tjc.co.uk
- tjc.co.uk
4.3
Excellent
46K reviews
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Lovely ring
I saw a ring and l looked at the sizes ...it had my size so l ordered it, it didn't take long to come and l was pleased with it. It looks expensive than what l paid for it. Well worth the money ..and great service
July 21, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Every now and again you get an offer…
Every now and again you get an offer you look at and think!!! I would be a fool not to take it.The offer on a 3c ring was mine.Quality and price amazing.
July 21, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We have investigated your query and found that your order was dispatched on 20th July. However, as we have not received any further updates from the courier, it appears that the parcel has unfortunately been lost in transit.
As discussed with you over the phone, and in line with your preference, we have arranged replacement items for you.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Regards,
Ansh
TJC Customer Care
fabulous and beautiful jewelery
July 21, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Very nice and nice quality
July 17, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Order easy and posted quick
Order easy and posted quick . Grat value for money exalent service. Works well and good with app. Security camra.
July 17, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Lovely bangle
Loved the look of my new bangle and it has lab diamonds as well..super easy to order and excellent service and very well wrapped..love it thank you..
July 21, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
I made a purchase from you…
I made a purchase from you unfortunately I had to return it the return process was so easy with you and my refund was quickly put back into my account which was great
July 21, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Keep getting offers by email with…
Just had a call from customer service regarding my 1 star review,all sorted now by them,had an excellent conversation with the advisor and would highly recommend TJC. 👍😀
September 7, 2025
Reply from TJC
Dear Gordon,
We sincerely apologize for the frustration you experienced while trying to use the discount codes. We would like to assure you that the offers we send are valid; however, they may be subject to certain terms and conditions, such as a minimum order value or eligibility for specific products.
As discussed with you over the phone, if you experience any difficulty using a voucher in the future, we would kindly ask you to contact us so that we can investigate the issue and help resolve it as quickly as possible.
In the meantime, we have provided you with the best possible resolution, and we hope this has helped address your concern.
Regards,
Ansh
TJC Customer Care
I had a missing item from my order but…
I had a missing item from my order but after speaking to the lovely lady at customer care team was rectified and replacement sent super fast delivery thank you 😊
July 17, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Love shopping with tjc lots of…
Love shopping with tjc lots of different things to buy great prices and good quality.quick delivery.would recommend.
July 21, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Great customer service, 5 stars!!!
TJC contacted me to see what they could do to resolve the issue. I can honestly say I have never been so impressed by a company's customer service. After this experience I would not hesitate to buy from them again or recommend them! Thank you TJC for reaching out, listening to me and resolving the situation immediately - I returned a bracelet as it was faulty. I phoned before I did so to ensure I could get a replacement and was told there was plenty in stock and there would be no issue. I returned the bracelet that day. Of course there was none in stock so I was issued a refund. And TJC tried to charge me for the return postage even though the item was faulty. I am a very unhappy customer!
July 17, 2026
Reply from TJC
Dear Victoria,
We sincerely apologize for the inconvenience and frustration caused by your experience. We understand how disappointing it must have been after you were advised that a replacement would be available.
We can confirm that a full refund has now been processed back to your account. As discussed with you over the phone, we have also helped you with the best possible resolution, and we hope this has addressed your concern.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Very good quality jewelry
Very good quality jewelry, the website is very easy to use, the prices are very good, very quick delivery, would definitely recommend TJC,
March 19, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Chain had a knot in it upon opening…
Chain had a knot in it upon opening very dissatisfied
July 20, 2026
Reply from TJC
Dear Carole,
We sincerely apologize that the chain arrived with a knot in it upon opening. We understand how disappointing this must have been, especially as the item was purchased as a birthday gift for your friend.
We have investigated your query and can see that you have returned the item. To help resolve this for you, we have processed your full refund.
We appreciate your understanding and apologize again for the inconvenience caused. We have also shared your feedback with the relevant team to help us improve our processes.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Love it
I think the Tjc is very good you can get a lot of good offers,and the best part is that is all good quality
July 17, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
All the jewellery was so small i could…
All the jewellery was so small i could hardly see it . Never again would I order off you .
July 20, 2026
Reply from TJC
Dear Dawn,
We’re sorry to hear that the jewelry did not meet your expectations in terms of size. We understand that the items may not have been what you were looking for, and we appreciate you sharing your experience with us.
We would like to reassure you that we provide our customers with a 30-day return period, allowing you time to decide if your purchase is suitable. If the items are not right for you, they can be returned using the prepaid return label included with your order paperwork, and we will be happy to process a full refund once the return is received.
We would kindly ask you to return the items within the return period so we can assist you further. If you need any support with the return process, please feel free to contact our Customer Services team.
Regards,
Ansh
TJC Customer Care
TJC genuine unusual jewellery at excellent prices and all products are top class
The Customer Service is wonderful so helpful and polite. The products are top class and my jewellery is out of this world and the price is outstanding. I would recommend to everyone and especially new customers .
Thank you TJC
Nadine Butler
July 16, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
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