TMB Notes Reviews 

56
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

excellent choice of vape items there selection of eliquid is really good if your into vape diy or just want ready made juice you won't be disappointed. i don't use any other online shop anymore jus... See more

Rated 4 out of 5 stars

Great company excellent customer service quick response only thing I'll say is vg and pg mix and concentrates all come with huge openings on the bottles all other company's ive been with before have a... See more

Company replied

Rated 5 out of 5 stars

I've used TMB Notes multiple times to supply me with the VG and PG and flavour concentrates I use to make my own liquid for my vape. Never had an issue with their products, and they are... See more

Rated 1 out of 5 stars

Bought liquid on sale, supposed to be "high quality", nowhere near, seems to be tmb going down the hill. Got answer from support that all liquids tested! Yeah right! Impossible to vape, horrible taste... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Vape UK - If you are looking for premium E liquid such as Grey Haze or element E liquid then take a look at what we have to offer at TMB Notes. Cheap DIY E Liquid Supplies such as Snake Oil Concentrate, Heisenberg Concentrate, Jam on Toast Concentrate ...


Contact info

4.1

Great

TrustScore 4 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(56)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I've used TMB Notes multiple times to supply me with the VG and PG and flavour concentrates I use to make my own liquid for my vape.
Never had an issue with their products, and they are great value for money.

On my most recent order, I needed new coils so I purchased a pack of 5 Smok V8 Baby - T8 coils.

Within an hour of ordering I received a phone call from TMB Notes. They advised me that whilst it's not active right now, they were due to start a sale on selected Smok V8 Baby coils. However the particular coils I purchased weren't included in the sale.
After discussing this with them regarding the wattage I usually use to vape, they agreed to send out some of the coils (that would be suitable for me) that were due to be on sale in place of the ones I had originally ordered.
The order was dispatched the same day, and two days later they were delivered by Royal Mail.
Upon opening the package, I found they'd sent out 7 packs of 5 coils to me, and also included a 10ml 10 MG Nicotine Salt sample to me on top of the nicotine I had ordered with my VG/PG mix.

So instead of receiving 5 coils for £18(ish, can't remember the exact original price), I've now received 35. Very happy customer.

They definitely didn't need to contact me to make me aware of the sale as I wouldn't have been aware of it as I wouldn't have gone on their website again until late January at the earliest.
So fairplay to those running/working at TMB Notes for the great service you've provided.
I'll definitely keep purchasing my liquids from here whilst I still vape, and as long as you stock the V8 Baby coils, I'll continue to buy them from here. Although as I now have 35, I won't need to buy any for a while.

December 18, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

excellent choice of vape items

excellent choice of vape items there selection of eliquid is really good if your into vape diy or just want ready made juice you won't be disappointed.
i don't use any other online shop anymore just TMB.
excellent customer service and very fast delivery.
Just give it a try you won't be disappointed

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

I've used TMB Notes many times to…

I've used TMB Notes many times to restock my supplies and I've never encountered any issue with their products or service.
I've purchased the VG and PG liquids from a few suppliers in the past but TMB's products are not just priced great, you don't get an inferior product.
My only issue is that when I purchase the VG/PG mix, the nicotine they provide isn't the easiest to get the nicotine out of the bottle into the VG/PG mix bottle. You receive multiple very small bottles (it's the EU's fault and not TMB's) and they aren't the best to use as they have like a small needle tip. I find that in order to empty each bottle quickly, I have to remove the tip and then pour it in.
If you make your own liquids to vape, I'd definitely recommend TMB Notes.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Top service

Firstly i'm astonished at some of the bad reviews being given here.
I placed my order on the 31st july, it arrived on the 2nd aug, unfortunately the order was wrong, i pointed this out to them by email at 1.00pm and by 3.00pm they had despatched the correct order. I am so impressed with the service of this company. Well done Kaz, top marks.

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

Bought liquid on sale

Bought liquid on sale, supposed to be "high quality", nowhere near, seems to be tmb going down the hill. Got answer from support that all liquids tested! Yeah right! Impossible to vape, horrible taste! Newer again!

May 5, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great place for vape juice ingredients.

I've been ordering my concentrates and base from TMB for over 5 years now on a monthly basis. Ordering is simple and quick (I use the re-order option) and with free delivery over £30 for 2 day Royal Mail tracked, it's a no brainer.
Never had an issue with my orders and on the one occasion the website was low on stock and I missed one of my options, they called me to discuss options to replace the item.
Great shop and customer service. I wouldn't go anywhere else for my vape juice ingredients.

March 7, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company with terrible customer…

Terrible company with terrible customer service, avoid this company if you wish not to be taken for a fool.
I will not be using TMB notes again or recommending their products to anyone.

February 12, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Beware! Thieves - take your money - give you nothing - refuse to refund..

Absolutely disgraceful. Refuse to refund when item was ordered 23/11 and has still not been delivered on 5/12.

Item was shipped 24/11 via Royal Snail 48 Hour tracked. Due to have arrived 29/11 by the latest. Very, very overdue and no longer required. Terms of sale and delivery have been more than breached.

Company can make claim against Royal Mail easily at this point but seem to think it is acceptable to make customer wait another WHOLE week, making it close to 14 days waiting, that's seven times the expected waiting time, to SEE if order will turn up! It won't, I've been watching the tracking for 10 days, it hasn't moved for 8 days. It's six whole days overdue. Enough is enough, right.

I will not accept the items even if they do arrive, TMB know this, it is almost a fortnight since they were required and the time for waiting has definitely passed.

These thieves won't refund... Their indolent response (wait longer) to a polite email several days ago was the icing on the cake. Nope, no more. Relationship over.

Don't use them, they are lazy and slack and dishonest.

December 5, 2022
Unprompted review
Rated 1 out of 5 stars

No product! No refund!

Very bad experience! Don't order if you don't want to lose your money and package.
Ordered 18 may (from UK to Sweden) and the package stuck in customs from 20 may to 20 jun (according to the customs; the seller didn't declare the product details, so they had to contact me). I didn't receive the product yet, today is 15 July! Two months waiting! The customer service takes about 4 days to answer, and they only say "we can only refund when we know where the package is"! They also said "your package is on the way"! The tracking info shows that the package is lost because it takes only two days from customs to my house (not 25 days!) The post office said contact the seller and ask for a refund and then the seller should contact the shipping company to ask for his refund (shipping companies have insurance.. Wow who doesn't know that). The last time I contacted them by phone they said they want to see a confirmation from the post office shows that the package is lost!
I asked for a message shows that from the post office and now just waiting..
What a miserable store. They don't know how to do their job, they don't care about the customer, they don't even know how to deal with shipping companies.

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

wow what a company

wow what a company, customer service is second to none, i had ordered some pods and got a phone call to say some items not in stock, i discussed with them alternatives and got a lot of help, they even sent a free sample to appologise for not being in stock, i have not experienced or had this done from any other company i have ordered from, very knowledgeable and helpfull, i cannot fault in ay way, not first time they have called to help me out, that is the reason i continually use TMB and will in the future, if i could give 10 stars then i would give them 20

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Buy with confidence

Incredible company to deal with!.. Great products at very competitive prices..super fast delivery .. incredibly knowledgeable team .. very helpful and super friendly! Will definitely be buying again and recommending them to people thankyou for a 6 star service 🙏🖤

March 8, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just placed my 10th regular Monthly…

Just placed my 10th regular Monthly order with TMB Notes since they reset their ordering system and updated the website :-)
I Rang support over a question I had and they couldn't have been more helpful.
I remember now why I use TMB over anyone else :-)
Excellent company with time to advise and help their customers even over a single item that cost less than a fiver, albeit in a larger order.

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

I can for sure recommend TMB

I can for sure recommend TMB. They sell good quality
Next time They have something I miss I will order at TMB NOTES.
JUST BUY FROM TMB NOTES THEY ARE TOTAL ALRIGHT..
BEST REGARDS HENRIK HANSEN DANMARK

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great Internet Company as it should be

Great website, easy to find products, excellent on price, well packaged and lightning delivery, even included a discount code for 20% off next order What more could you want, great company why go anywhere else. Highly recommend.

September 23, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company

Great company. Very polite and they go all the way to Help customers even after purchasing.. My items were packed very well and arrived on time.
Also the products are very low price. Would definitely recommend using these guys.

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

A fantastic company

A fantastic company, they have an extensive list of concentrates and different ways to buy your base. I cannot fault them, with great customer service and quick delivery what's not to like as they offer everything a vaper could need, awesome !!!!!!.

January 20, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look