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TMC Fine Jewellers  Reviews 

284
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable during their in-person showroom consultations. Many visitors note that the stunning custom jewelry pieces and the thoughtful, regular updates provided throughout the manufacturing journey make the entire process truly wonderful and memorable. However, some customers also noted occasional issues with staff rushing appointments or using disappointing communication methods. A small group of people felt that certain interactions lacked a warm, personal touch, while others experienced unnecessary frustration regarding delivery arrangements for special surprise moments.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally helpful,... See more

Product

Customers report extremely positive experiences with the product, expressing deep satisfaction with their... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a relaxed, luxurious, and stress-free... See more

Service

People report overwhelmingly positive experiences with the luxury service provided during consultations.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more

Company replied

Rated 5 out of 5 stars

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more

Rated 5 out of 5 stars

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Jewellery Manufacturer
  4. Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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4.9

All reviews

(284)

284 reviews in the last 12 months

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Rated 5 out of 5 stars

It was really nice the way TMC kept…

It was really nice the way TMC kept updates about the process of how the ring was made. Having one of the members (Poppy) reach out and give advice on the diamond itself made me really appreciative and glad that the TMC team wanted to make it as special for them as it was for me. Thank you guys for the journey (She LOVED it!)

July 28, 2026
Rated 5 out of 5 stars

Amazing service!

Had such a great experience ordering my rings, was such a fun and easy process and the staff were all so lovely! My rings are absolutely stunning and I’m obsessed with them

July 28, 2026
Rated 5 out of 5 stars

10/10 Service

I have an awful memory, so I can't remember the name of the person who assisted me during my consultation - I think it was Rachelle. Or so I hope.

She was attentive, knowledgeable, and incredibly detail-oriented (unlike me), which really impressed me. Craftsmanship, pricing, brand and everything else aside, I tend to buy from people, and within five minutes I already felt ready to bring out the card. She made me feel like she was genuinely invested in this important milestone for us, and that meant everything :)

Well done, and keep up the incredible service!!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Kira was extremely welcoming and the…

Kira was extremely welcoming and the overall ambience of the Paddington store felt very at home.

Kira assisted my partner and I talking us through the entire process and felt extremely comfortable. Given that we’ve had multiple experiences with other Jewllers TMC has by far been the most seamless, welcoming and fair priced Jewller we’ve been to.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Lexi was friendly and transparent…

Lexi was friendly and transparent during my consultation and didnt push any of the diamond industry rhetoric on me when selecting ring designs, which was a big plus for me. Overall great, very grounded experience that was a complete 180 to the conveyer belt style sales tactics from other jewellers.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff! The girls were so helpful and friendly! I can’t wait to take the next step with them!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Kira answered all of my questions…

Kira answered all of my questions wonderfully. Not only was she very knowledgeable but very warm and welcoming.

Thank you Kira for all of the help 🤍

July 28, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Isis,

Thank you for your wonderful feedback. We are so glad to hear that your time with Kira was so warm and welcoming. We look forward to working with you in the future.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Amazing customer service

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to everyone.

July 23, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Marissa,

We are so glad to hear that Rachelle made you feel so comfortable, and supported throughout this exciting journey. Thank you for spending your time with us.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Lexie was fantastic

Lexie was fantastic. Made me and my guests feel welcome. Very knowledgeable and made something very important easy.

July 25, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Daniel,

Thank you for sharing your kind words about your time with Lexie. We are so glad to hear she made you feel so welcomed, and helped you make an informed decision on your dream pieces.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great experience for ring designs and consultations

Sammy was very professional and helpful in assisting us with engagement ring designs. I received all designs and options and the estimates almost immediately afterwards and there was no pressure during the consultation to buy or make a quick decision. I felt very comfortable being there with my partner and am keen to explore further options with TMC.

July 16, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jared,

We are so glad to hear that Sammy made it easy for you to make educated decisions on your dream pieces. We will be sure to pass on this lovely feedback to Sammy, and we look forward to working with you.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Made us feel very welcome

Made us feel very welcome. Explained everything clearly and matched our excitement.

July 28, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jess,

Thank you for sharing your positive experience with our team. We look forward to working with you!

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide…

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful and not a single issue! We will for sure be ordering our wedding rings from this company as well!

June 16, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Daisy,

Thank you for sharing your wonderful experience with our team during the Adelaide Pop Up. It is our greatest honour to have crafted your engagement ring, and we look forward to discussing your wedding bands in the future.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Absolutely love the finished product

Absolutely love the finished product. Was exactly what I imagined and the whole process was fantastic from the initial consultation through to the completed product. Loved getting updates along the way. Thankyou so much!

July 17, 2026
Rated 5 out of 5 stars

Great experience

The consultation was a very genuine experience. It was a no pressure environment and there were always options and advice for every direction the conversation went. Great service and great interaction. Glad we came here

July 25, 2026
Unprompted review

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