TMC Fine Jewellers are very easy to communicate and organise with. My fiancé got my engagement ring through the Brisbane branch, and they did an impeccable job. I have just designed my wedding band... See more
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Review summary
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Reviews shaping this summary
Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more
We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more
Company replied
Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more
Company details
About TMC Fine Jewellers
Written by the company
At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.
Contact info
730 Brunswick Street, New Farm, 4005, Brisbane, Australia
- (07) 2140 7193
- info@tmcfinejewellers.com
- tmcfinejewellers.com
4.9
Excellent
285 reviews
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Easy to pick what I wanted and lots of information available to make the right choice
Very easy to pick what I wanted all the options are laid out well and easy to understand as I’m not well versed in jewellery. The email updates on the crafting process is a very nice touch.
July 9, 2026
Friendly service, amazing knowledge and customer service
Our appointment was so straightforward, the helpful assistant was extremely knowledgeable on the products and quality etc. She was so friendly and accommodating while we tried on our rings. We were able to make our decision on the day of our appointment and in under 24hrs we had our CAD ready for approval!
June 30, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi there,
Thank you for sharing you positive experience with our team. It is our greatest honour to craft such a meaningful piece for you.
Kindest,
The TMC Fine Jewellers Team
Wonderful customer service
Wonderful customer service, kept me up to date on the process of manufacturing at each stage, and delivered in the timeframe in beautiful packaging! Felt really special to unbox it! The earrings are sparkly and a gorgeous addition to my earring stack, super comfortable to wear too! Thank you!
July 2, 2026
Reply from TMC Fine Jewellers
Hi Danielle,
Thank you for leaving such a lovely review. We are so glad that your felt so well informed throughout the crafting process. We are so happy to hear you are loving your earrings, and we hope to work with you again soon.
Kindest,
The TMC Fine Jewellers Team
Ella was incredibly friendly and…
Ella was incredibly friendly and helpful in finding the perfect engagement ring for my partner. I know next to nothing about jewellery, so appreciated her well-informed insight in navigating the varying specifications. The atmosphere was very relaxing which helped ease the inherent nerves associated with such a sizeable investment. Although I hope I don’t need to buy an engagement ring again, I would gladly return!
July 4, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Ben,
Thank you for sharing your review with us. We are so glad to hear that Ella made you feel so welcomed, whilst taking the time to explain all the finer details to you. We look forward to working with you!
Kindest,
The TMC Fine Jewellers Team
Sammy was awesome and super helpful
July 6, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Andrew,
Thank you for sharing your wonderful feedback on your time with Sammy. We look forward to crafting your beautiful ring, and can't wait for you to receive it.
Kindest,
The TMC Fine Jewellers Team
Emili was great through the consult and…
Emili was great through the consult and guiding my experience.
July 8, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Zak,
We are so glad to hear that your time with Emili was so memorable. We look forward to working with you.
Kindest,
The TMC Fine Jewellers Team
Experience was great Jasmin was very…
Experience was great Jasmin was very helpful
July 8, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Oliver,
Thank you for sharing your lovely review. We are so glad to hear Jasmin made you feel so welcome.
Kindest,
The TMC Fine Jewellers Team
Welcoming and knowledgeable staff
Welcoming and knowledgeable staff. Gave us plenty of time to ask questions
June 23, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Kate,
Thank you for sharing your positive review with our team. We look forward to working with you in the future.
Kindest,
The TMC Fine Jewellers Team
Lexie was amazing
Lexie was amazing. She was warm and welcoming from the moment we approached the doors. My fiance and I unexpectedly had my younger brother and nephew for the day and I was a bit stressed about having them at the appointment but Lexie was super lovely and interacted with the kids while also paying attention to our questions. Aside from the stunning rings and many choices, TMC definitely has amazing customer service all around and this is one of the many reasons we choose to come back.
June 27, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Almaree,
Thank you for your incredibly positive review about your time with Lexie. We are so glad to hear that you had such a wonderful experience in our Brisbane Showroom. We hope to see you all again soon.
Kindest,
The TMC Fine Jewellers Team
Judged, Rushed and Unwelcome
We booked an appointment after a trusted friend’s recommendation, excited to start looking for an engagement rings. Unfortunately, it turned into one of the most disappointing retail experiences we’ve ever had.
From the moment we arrived, I felt like Vivian in Pretty Woman. The sales assistant had a very fixed idea of what I should like and wasn’t interested in listening to what we were actually asking for.
One of the first disappointments was that we weren’t both allowed to try on rings. We explained that we were interested in looking at men’s engagement rings as well, but were told, “Let’s just focus on finding what it is you want.” It felt dismissive and, honestly, as though we were being judged for doing something a little unconventional.
The range on display was also much smaller than expected, with very few styles available to try on and mostly smaller stone sizes. I wanted to explore different designs, shapes and larger stones, but the options I was shown were extremely limited.
When I asked to see rings with larger diamonds, it felt like it was assumed we couldn’t afford them. Instead, it was suggested they could “swap it for moissanite” to reduce the price. At the same time, they refused to give us even a rough price range, repeatedly saying that “all would be revealed later.” My partner and I have been together for a long time and had already discussed our budget. Being treated as though we couldn’t afford what we were asking to see, while also having pricing withheld, felt incredibly patronising.
To make matters worse, the consultant repeatedly referenced their own engagement ring, pointing out that their diamond was larger and more expensive than what we were looking at. It came across as unnecessary and unprofessional.
When I asked to see different diamond shapes, I was told we’d “run out of time” despite still having around 15 minutes left in our appointment and no other clients waiting. We were ushered out exactly on time, even though the store wasn’t closing. It genuinely felt like they didn’t want us there.
Buying an engagement ring should be an exciting, memorable experience. Instead, we left feeling judged, rushed and unwelcome. We were ready to make a significant purchase, but this experience completely changed our minds. We’ll be taking our business elsewhere.
After comparing prices with other lab-grown diamond jewellers around Brisbane offering similar quality, this company was also noticeably more expensive.
Walking out, all I could think about was the iconic Pretty Woman scene where Vivian returns to the boutique and says, “Big mistake. Big. Huge.” That’s exactly how this experience felt. Their loss.
Save yourself the disappointment and look elsewhere. There are plenty of jewellers who will actually listen to you, make you feel welcome, and treat such an important purchase with the care it deserves.
June 27, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi there,
Thank you for taking the time to share your experience.
I am genuinely so sorry to hear that you left our showroom feeling judged, rushed and unwelcome. This is absolutely not how we want anyone to feel when visiting us, particularly during what should be such an exciting and meaningful experience.
At TMC, our customers are truly at the heart of everything we do, and we pride ourselves on creating an environment where every person feels welcomed, listened to and supported through out their journey. Every couple's journey, preferences and vision are unique, and our role is to take the time and understand what is important to you without assumptions or judgement.
We are incredibly disappointed that this was not how you both felt during your appointment and that you did not feel equally supported while exploring engagement ring options. We are also very sorry that the conversations around stone options, pricing and appointment timing left you feeling uncomfortable or dismissed.
Pricing should always be communicated clearly when appropriate, and any recommendations should be based on your preferences, priorities and the information that you've shared with us.
We would really appreciate the opportunity to learn more about your appointment so we can better understand your experience and address this. As we are unable to identify your booking from the review alone, could you please contact us directly with the name the appointment was booked under?
I welcome you to email our team at info@tmcfinejewellers.com, or contact me personally at shelley@tmcfinejewellers.com. I would genuinely value the opportunity to speak with you personally, listen further and do what I can to make this right and turn your experience around.
The care we provide to every customer is genuinely important to us, whether they are engaging with us online, over the phone, via email or within one of our showrooms. Every interaction matters, and every customer deserves to feel heard, respected, comfortable and supported throughout their journey with us.
We are truly sorry that your visit did not reflect the level of care and personal service we pride ourselves on, and we would be very grateful for the opportunity to speak with you directly.
Warm regards,
Shelley | Regional Manager
Super helpful and made the experience…
Super helpful and made the experience so easy. We had our 6 month old with us and the team was so accomodating x
July 4, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Tahliah,
Thank you for sharing your lovely review with us! We are so glad your family felt so welcomed in our showroom. The pleasure was all ours.
Kindest,
The TMC Fine Jewellers Team
Kira’s service was exceptional!
Kira’s service was kind, welcoming and patient. Kira was full of knowledge when it came to specific rings and how they are made. She was incredibly accommodating and patient when we were deciding between rings. Kira made our experience enjoyable and left us confident in our ring choice! - Gemma and Chris
June 25, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Gemma & Chris,
Thank you for sharing those kind words, we are so happy to hear that your experience with Kira was so positive. We are incredibly grateful to have had the opportunity to sit down and discuss your dream rings.
We hope to work with you soon!
Kindest regards,
The TMC Fine Jewellers Team
Not a very large range of rings so hard…
Not a very large range of rings so hard to visual if you wanted something custom or just a different stone size. Also the staff were a bit cold, not very personable. It’s a big moment in someone’s life to choose a ring, it should be treated as such not treated like a transaction where boxes are just being ticked
June 16, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi there,
Thank you for taking the time to leave us a review. I’m really sorry to hear that your experience with us fell short of what we strive to deliver at TMC.
Choosing an engagement ring is such a special moment, and it should feel personal, considered and exciting from the moment you walk through our doors. I’m sorry that this wasn’t reflected in your visit.
Your experience with us is incredibly important, and I’d truly appreciate the opportunity to better understand your feedback and discuss your experience with you. If you are open to doing so, please feel free to contact us at info@tmcfinejewellers.com, and we’ll do everything we can to support you.
Please feel free to reach out to us at your earliest convenience or shared your preferred contact details.
Kindest regards,
Shelley | Regional Manager
I mainly dealt with Bronte
I mainly dealt with Bronte, and occasionally a few other colleagues, throughout the process. They answered all my queries and provided helpful advice promptly. I was initially a bit hesitant about choosing an engagement ring online, but a friend had recommended them, so I decided to make an enquiry—and I'm really glad I did. Everyone I dealt with was professional, knowledgeable, and genuinely helpful from start to finish. I wouldn't hesitate to recommend them to anyone looking for an engagement ring.
June 26, 2026
Reply from TMC Fine Jewellers
Hi Shane,
Thank you so much for taking the time to share your experience. We're so glad to hear Bronte and the team made he process feel easy, helpful and reassuring from start to finish. We understand that selecting the perfect ring online can feel like a big step, so it's so lovely to hear that you felt supported throughout.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Chloe and the TMC team were fantastic
Chloe and the TMC team were fantastic. During what was a pretty unfamiliar process for me, they were excellent communicators, explained every step clearly and met a very tight deadline. Many thanks to a great team!
June 18, 2026
Reply from TMC Fine Jewellers
Hi Ben,
Thank you so much for your kind review. We're so pleased to hear that Chloe and the team made the process seamless and clear especially with your timeframe. We understand it can feel like an unfamiliar process in the beginning, so it is lovely to know you felt well informed and supported throughout your experience.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Great experience
Our experience from day 1 was warm and informative. The staff have always been incredibly friendly.
June 13, 2026
Reply from TMC Fine Jewellers
Hi Mai Tein,
Thank you so much for taking the time to leave us a review. We're so glad to hear your experience has felt warm, informative and friendly from the very beginning. It truly means so much to our team.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
TMC really know how to make your…
TMC really know how to make your visions come true! The service was exceptional and all the jewlery pieces on display were stunning. The shop layout feels purposeful and not overwhelming. So happy with our rings and can’t wait to see them!
June 20, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Amylia,
Thank you so much for taking the time to leave us a lovely review! It truly means the world to us that we were able to support in bringing your vision to life, and that you enjoyed your experience with us. We are so excited for you to receive your rings!
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Review
The lady was helpful and listened when ever I had a question and didn’t try to sell something.
June 23, 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Cooper,
Thank you so much for taking the time to leave us a review. We are so glad to hear you felt listened to and supported throughout your experience.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
People at TMC were great to help create…
People at TMC were great to help create my small ideas to life
June 23, 2026
Reply from TMC Fine Jewellers
Hi Teah,
Thank you so much for your kind review! We're so pleased to hear our team could support in bringing your vision to life. Thanks again for choosing TMC.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Excellent communication the entire…
Excellent communication the entire time. The service is beyond! And the product is amazing!
June 16, 2026
Reply from TMC Fine Jewellers
Hi Laura,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that you felt well looked after throughout the entire process and that you love your piece. Thank you again for choosing TMC and sharing your experience with us.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
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