Have ordered numerous times from Townsend Music and never had any problems with delivery. But since I live orverseas most of the times delivery is very slow. Since postage is very expensive I expe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The vinyl arrived promptly after dispatch notification. The plastic sleeve was split on 2 sides probably due to vinyl rattling around in box during transit but vinyl not damaged at all.
Company replied
it's normally a decent enough place to order from. i have done many times over many years, but the website feels like it's a company run by barbara when she's not cleaning offices. keeps crashing, kee... See more
Company replied
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
Company replied
Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.4
Excellent
1K reviews
Replied to 79% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed my pre order a while ago and was…
Placed my pre order a while ago and was kept up to date with progress well. Record arrived on time and in great condition.
April 10, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Toni,
Thank you for the great review!
Great to hear our orders arrive at your location safely, thanks to the amazing work our team does in packaging these.
Thank you again for these kind words.
Regards,
TM Stores
Advertisement
Feeder LP - RSD
Quick delivery and overall good service as normal from Townsend but the packaging was poor on this occasion with the record able to move within the packaging resulting in splits on 3 of the 4 sides of the plastic sleeve of the picture disc
April 25, 2026
Unprompted review
Pre order
Pre ordered a CD and the website was easy to navigate.
Received my music on the day of release as promised.
Prompt delivery and good packaging.very happy with my experience of using Townsend Music for the first time. Woukd use again
April 14, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
I have shopped with Townsend for over 5 years
I have shopped with Townsend for over 5 years now. Every item I have bought is of top quality. Great pre-order service. Any issue are solved with 48 hours by them.
April 18, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi John,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day.
Regards,
TM Stores
My order arrived soon after the launch…
My order arrived soon after the launch day of the album
April 17, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Gillian,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Advertisement
Reply from Townsend Music Ltd
Hi Dot,
Thank you for the great review!
Great to hear our orders arrive at your location safely, thanks to the amazing work our team does in packaging these.
Thank you again for these kind words.
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Thanks Townsend Music, Brilliant service!
The signed CD from Jack Savoretti "We Will Always Be The Way We Were" (Jack's AMAZING new album) arrived exactly as planned on release day & can thoroughly recommend Townsend Music for their service!
April 10, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Tigger,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Kind Regards,
TM Stores
Communication was great,order arrived…
Communication was great,order arrived when they said it would,it was carefully packaged and labelled clearly
April 14, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Alison,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Have a good day.
Regards,
TM Stores
Advertisement
I have ordered a few things from…
I have ordered a few things from Townsend Music and they never fail to deliver. Always delivered in perfect condition and on time, every time. Ordering process is very easy and straightforward. They are my number 1 go to for cd's. Always excellent service, and great prices. I honestly can't praise them enough. No need to go anywhere else.
March 6, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Steven,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Easy to order and quick delivery
Easy to order and quick delivery. Would buy again
March 23, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Stuart,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
4 different albums i have pre ordered…
4 different albums i have pre ordered vinyls or CD's for from Townsend music and all 4 have been delayed/pushed back. It's a shame upcoming bands use Townsend as even the bands become frustrated with them. Always the same excuses too. And massively inflated postage prices. Very poor service
April 15, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
We are sorry to hear these comments, and we note that there's no order information to give specific information. We have requested more information via Trust Pilot but no response was received.
Delays of items are rare, and could be down to multiple factors, such as release date changes which isn't in our control as we don't set these.
We would really like to speak to you regarding your experience, please reach out to our Customer Service team by replying to your Order Confirmation email so that we can provide order-specific comments.
Regards,
TM Stores
Best Customer Service!!
I had an issue with my delivery (at fault of royal mail) and Veronika from customer service was lovely and assisted with the issue, promptly sending out a new shipment and refunding my postage cost. Some of the best customer service I have experienced
April 15, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Josh,
Thank you for this great review.
I am very happy to hear you were pleased with the service provided to you by our Customer Service Team when you needed their help. They are always on hand to assist with any query.
Have a wonderful day
Kind Regards,
TM Stores
Advertisement
Excellent Customer service
I ordered a LP and it arrived damaged (the package was a bit destroyed during the transport). The customer service has sent me a new one in perfect shape for free.
April 13, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Gauvain,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day
Regards,
TM Stores
Excellent customer service
Placed an order for 4 items that were despatched in 3 packages, unfortunately 1 package was damaged upon receipt. This damaged the poster inside. I reported this and asked if it was possible for a replacement to be sent. I received a prompt positive reply and a perfect poster arrived in a couple of days. I was kept informed about the replacement and the despatch date which was very helpful. A friendly and professional service which was much appreciated.
April 13, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Martin,
Thank you for this 5-star review!
We know it can be frustrating if something arrives faulty, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Kind Regards,
TM Stores
The Customer Service work is excellent
The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I received another copy, this time in mint condition. That's how Customer Services all around the world should do their job... it's rare these days. Thank You, best regards!
April 9, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Wojtek,
Thank you for this great review!
We know it can be frustrating if something arrives faulty, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Regards,
TM Stores
Brilliant service from Jake and his…
Brilliant service from Jake and his colleagues.Five Stars all round.
March 25, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Kind Regards,
TM Stores
Advertisement
My Ian Gillan Band signed CD box set…
My Ian Gillan Band signed CD box set was pre ordered on the 10th of December item new and well packaged and as described and was just what I wanted, Getting in early to get the signed print was well worth it, I have used Townsend music several times and have never had any issues ,
April 6, 2026
Unprompted review
Reply from Townsend Music Ltd
Hello Peter,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Kind Regards,
TM Stores
Superb service
Ease of ordering and was sent a day before release. Everything OK. Will defineately order from Townsend again. Superb service.
March 26, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Clive,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Goods came within 1 day of release
Goods came within 1 day of release
Very good service
March 28, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Paul,
Thank you for the great review!
Great to hear our orders arrive at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.