Have ordered numerous times from Townsend Music and never had any problems with delivery. But since I live orverseas most of the times delivery is very slow. Since postage is very expensive I expe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The vinyl arrived promptly after dispatch notification. The plastic sleeve was split on 2 sides probably due to vinyl rattling around in box during transit but vinyl not damaged at all.
Company replied
it's normally a decent enough place to order from. i have done many times over many years, but the website feels like it's a company run by barbara when she's not cleaning offices. keeps crashing, kee... See more
Company replied
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
Company replied
Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.4
Excellent
1K reviews
Replied to 79% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable service
Reliable service. Fair price. Arrived on date expected
April 5, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Jayne,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
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Good service
Good service. Easy website and kept up-to-date on delivery
March 26, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Baz,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a good day.
Regards,
TM Stores
Great service from Townsend as ever
Great service from Townsend as ever. The communication was good. Item arrived exactly as described. Regular updates welcomed. Album arrived on day of release. It was well wrapped and it was clearly marked on the outside that the contents should be handled with care in transit and delivery.
All in all this was another great transaction with Townsend. Thank you guys 👍
April 2, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Scapina,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Wishing you a lovely day
Regards,
TM Stores
Ian Gillan Box Set
Everything great no problems very good company to deal with everything is always perfect
April 1, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Stephen,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team!
Kind Regards,
TM Stores
Arrived safely!
Arrived, safely packaged and as described, albeit a day after release day but I'm not bothered with that!
March 28, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Jim,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
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It's always a pleasure to do business…
It's always a pleasure to do business with Townsend Music. Service is excellent, orders are securely packed and swiftly delivered, and prices are very reasonable. A first-rate company that I highly recommend.
April 2, 2026
Unprompted review
Reply from Townsend Music Ltd
Hello
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Have a good day.
Regards,
TM Stores
Delivered promptly and safely
The double CD plus signed card were as described, and were safely and promptly delivered. The live music of Heather Nova is, as always, transcendent.
March 27, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Christopher,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Returning customer
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavailable in high street shops or other online retailers. They appear to work directly with and have good relationships with the artists, which makes the whole thing feel more personal and special.
March 27, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Wishing you a lovely day
Regards,
TM Stores
all good!
all good, records shipped on time, arrived quickly, very secure packaging, audiophile edition sounds amazing, very happy with the purchase, well recommended, thank you!
March 28, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Lukasz,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
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Very reliable and prompt with delivery.
Very reliable and prompt with delivery.
They have a great range of records at attractive prices and deserve to be better known.
March 27, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Great signed CD offer
Great signed CD offer. Had email confirmation straight away of purchase and was kept updated on release and delivery.
March 31, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi William,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day.
Regards,
TM Stores
The Album has arrived fine
The Album has arrived fine, was just missing emails and communication as to what is happening and how long ahead the pre-order was for etc.
March 20, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Mark,
Thank you for your review.
I am so glad to hear your order arrived on time. In relation to the communication, we always send a dispatch email when the order leaves us and this information can also be viewed in your online account on our store. If you'd like to get in touch with our Customer Service Team, they will be more than happy to confirm the date and time the email was sent to you.
Thank you and have a good day.
TM Stores
Excellent
All good with my order.Kept informed.Well packed and arrived on time intact.Have used Townsend Music on numerous occasions and never had any problems.
March 20, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi John,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
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Great service
My CD arrived on time and well packaged. Very easy to order and pay on line.
March 16, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Preordered jayne mcdonald new disc…
Preordered jayne mcdonald new disc arrived on time no problem well pleased 😀
March 20, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for the great review!
Great to hear our order arrived at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Tyketto CD Closer to The Sun
The CD arrived spot on time and was well wrapped. Packaging was not OTT as it fit through my letter box
March 19, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Nick,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Easy to order,it was pre-order,good…
Easy to order,it was pre-order,good price,and let me know when c.d would arrive which it did on expected date!
March 20, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi, Susan
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
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Very speedy delivery of preordered CD…
Very speedy delivery of preordered CD following release date. In fact, couldn't have been any faster. Well packaged. Bang on. (Experience date is date of review, not date of receipt).
March 29, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Adrian,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Delivered promptly and on time
Delivered promptly and on time. Thats everthing you can ask for. Always a great service from Townsend Music.
March 21, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Tony,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
THE ONLY PLACE TO GO
Honest people offering genuine items at a reasonable price.
The only place to go to purchase your favourite idol’s merchandise.
Packed with care and updates on orders.
Never had a problem. Excellent service.
January 30, 2026
Unprompted review
Reply from Townsend Music Ltd
Hello
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Regards,
TM Stores
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