When I started with Toast I was told I could have access to the Toast API. When I needed it they changed policy and would only grant it approved developers. Reports allow only limited customizatio... See more
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Review summary
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Reviews shaping this summary
Products are good, ever evolving which is great. Way more operations friendly then the other and where they were a few years ago. There are a few holes still, but can usually find everything you need... See more
My pizza was delivered to the wrong address. I called the delivery man and told him he delivered it to the incorrect address and he said “wrong number” a few times and then hung up. I tried calling hi... See more
I liked the ability to track the order on the app and the fact that I was able to get delivery for a restaurant that wasnt on doordash or Uber. Delivery cost was $7.50. I tipped $10 which i thin... See more
Company details
- #5 of 5 best companies in Eftpos Equipment Supplier
- #242 of 246 best companies in Business to Business Service
About Toast
Written by the company
Built For Restaurants, Purpose-Built For You
Request a Demo
120,000* restaurants like yours trust Toast with their technology. From POS to payroll, we take care of it all – so you can focus on what you do best.
The right plan for every restaurant. Run your restaurant with industry-leading POS functionality, starting at $0.
Packages & Pricing
Toast Point of Sale
Toast Go® 2
Payroll & Team Management
Online Ordering & Delivery
Unrivaled Commitment to Customer Success
From our first conversation to a seamless onsite or remote implementation and beyond, we’re committed to your restaurant’s success.
At Toast, we know one size doesn't fit all. That's why Toast Services & Support are designed with your time, budget, and needs in mind. Our holistic resource ecosystem is here to help you get the most from your Toast platform.
Contact info
333 Summer Street, 02210, Boston, United States
- 617-297-1005
- support@toasttab.com
- toasttab.com
2.8
Average
1K reviews
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Nearly all features are great
Many strong reasons to use Toast: incredible support, and the software is easy to use once you learn it. My only complaint is their Experiences software for special events. It's not set up to book an event where customers do not have assigned tables (like a cocktail party).
July 8, 2025
Best system for growth and…
Best system for growth and sustainability! Online Services are easy and all the information you need is readily available. Analytics are spot on!
July 16, 2025
Easy to navigate and use
Easy to navigate and use. Easy set up. Reports are very helpful.
July 3, 2025
I have over 20 years experience as an…
I have over 20 years experience as an owner of multiple restaurants and have used Toast for the last 3 years. I have used Micros, Aloha, Future,Shift 4, Dinerware (RUN AWAY FAST AS YOU CAN) and Toast. Toast has been the best system by far. We have causal dining set ups and use multiple KDS in BOH, Terminals and Hand-held units, online ordering, hostess seating, gift cards. This is the first cloud based system that I have used and love it. Toast Payroll is great! Transitioning to the Toast system was well planned and executed perfectly. I do think Toast should offer free replacement equipment after the warranty, as part of the monthly service/processing fees. It's all about getting the credit card processing fees and competitors are getting aggressive with attractive offers. Speaking from a independent owner perspective, Toast is a great partner and makes things much easier.
July 11, 2025
Unprompted review
Products good, Service bad
Products are good, ever evolving which is great. Way more operations friendly then the other and where they were a few years ago. There are a few holes still, but can usually find everything you need and download and cross reference in excel. Customer service and follow through is bottom of barrel horrible. Their customer service reps have ZERO clue about their own products, have numerous times caused issues for my company. It’s to a point where when there is a problem I can’t fix, then we are just out of luck. I had to tell my team to not call Toast because they just do NOT help.
June 28, 2025
Big company so they don’t care
Big company so they don’t care. Firstly I spent some time and took a qoute out. The offer was ok but I decided it was not a good fit for my business. However I was interested again two years later l. I have messaged and emailed several times for Toast to contact me and it looks like they are ignoring me or the particular sales person has taken it personally.
Customers change the mind!! One day they decide to buy a ford and then change their mind and upgrade to a BMW. GUYS TRAIN YOUR SALES PEOPLE THAT CUSTOMERS DO SHOP AROUND but one day they may come to you and say yes we want to go ahead!
Poor sales people
Working
For you !!
July 6, 2025
Unprompted review
Great product
July 2, 2025
Toast is good but make sure it does what you want it to do.
When I started with Toast I was told I could have access to the Toast API. When I needed it they changed policy and would only grant it approved developers.
Reports allow only limited customization. There is no relational database that I can download and run the queries I want.
Toast is fine for simple restaurant operation, and they have partners that supply interface with some backend accounting software.
Tech support is good and easy to connect but too often the answer is 'we can't do that'. There is no one to talk to who can make improvements.
June 25, 2025
It is a great
It is a great! It is easy to use and the customer service if ever needed are very helpful.
June 30, 2025
Answers problem quickly.
June 28, 2025
Impossible to deal with
June 27, 2025
As a 48 year hospitality veteran
As a 48 year hospitality veteran, I can honestly say I've never experienced a better POS system, not to mention the multitude of integrations that Toast provides for its users.
June 24, 2025
I'd rate them zero if I could
I'd rate them zero if I could! Don't do it! There are so many other POS systems out there to use! Unethical with their hidden fees!
June 16, 2025
Unprompted review
We could not be more pleased with…
We could not be more pleased with moving over to Toast. Our previous POS system was good for awhile and then just started failing. Toast came in and saved the day making a very seamless transition and business has been so much smoother since. Thank you all!
June 5, 2025
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