TOG24 Reviews 588

Had a visit today, and we were helped by Michelle W, and have to say, how friendly and welcoming she was. It was my granddaughters 5th birthday, and she made her feel so special. You can’t teach people this, Michelle had it in spades, naturally. We will be back.

This review relates to customer service on a store bought item
Mia Hoody. Worn for less than a week and washed once. Item covered in pills ,especially in the underarm area but bobbles all over the garment.
Thought I'd bought a quality item from a reputable retailer.
Contacted customer services who suggested I return the item to store, but this is a 30 mile round trip. They then offered a free returns label for faulty goods. All good, item recieved back with them and refund was agreed. However I had to ring in for them to process a refund to card. When I did
this I was told the card machine was only available 3 days per week as they share with another site. They could arrange to call back on Wednesday- this is only
between 10 and 230 mind you or I could call back myself Monday Wednesday or Friday
Bit long winded for a major brand dint you think? think ill stick to Primark in future

Good quality clothing at value prices as a sale on! Staff very helpful and friendly.

Have only one TOG24 shirt which was a present so was delighted to come across the shop and even more delighted to find the shirt. Great shirt and great price. Very friendly and helpful staff also.

Fabulous customer service
Second time I’ve been to the store in middlebrook Bolton and served again by Colette.
She gives fabulous caring knowledgeable customer service
Took my parents in with me yesterday and we all bought a coat. And again Colette gave the same service ten out of ten Naturally kind person who went above and beyond, my mum disabled and can only move one arm, she helped her in every way 👍👍👍. Had to write review. Thank you Colette 👍👍

I've had difficulty finding the perfect seasonal jacket/coat this winter and happened on Tog 24.

Whilst the size 10 jacket I bought online fitted perfectly in the shoulders and body (Enya Womens Longline Softshell Jacket) I found the sleeves tight, particularly the upper sleeve, even whilst wearing a micro fleece. I wanted to try a bigger size before I returned and repurchased as I've gone through that process too many times this winter.

I located a Tog24 store at Middlebrook Retail Park and called ahead to make sure they had the same style in stock. Anna, the member of staff I spoke to on the phone went out of her way to be helpful. Anna checked the stock and although the store did not have the colour I wanted, Racing Green, in store she put a jacket aside for me to try for size. I called the same afternoon and tried the larger size. With Anna and her colleague, Elizabeth M's, guidance and reassurance on the fit they refunded, and returned my original purchase and ordered me a replacement size 12 jacket in my original colour choice, to be delivered to my home address. My new jacket arrived this morning and fits perfectly.
Anna and Elizabeth made the process simple and hassle free, thank you so much ladies.

I would rate higher but Rebecca and Hayley just left the chat while serving me without any notice.
That is medieval move.
Good customer service over the phone

Great value
Anna who served us at your middlebrook bolton store was very helpful

Fantastic customer service from Michala and Liv at Ashford Outlet Tog 24 shop today! Nothing was too much trouble. Got two coats with their help. Can not praise them enough! They were friendly, knowledgeable and helpful. Made my shopping trip so much easier thank you! Will definitely be back!

Shop assistant was brilliant thanks

Staff at Clarks Village store were brilliant. Friendly, helpful and nothing was too much when asking for different sizes that weren’t on display.

I cannot be more pleased with the service I received at the Swindon outlet centre. I wish I had the name of the gentleman who served me today - helpful and informative, and very kind. The way service should be. Unlike so many other stores, we were allowed to shop until we needed help, and we were not hassled during our visit.

Helpful staff & great products

Nice, helpful and friendly staff. They carry a great range of new Tog24 stock and also sale/sample/faulty stock. Something to suit every budget. Sarah is lovely and very helpful. Dog friendly too 💖

Bought a hoodie around Christmas. Washed once and followed care instructions, it is literally covered in bobbles, looks terrible.

The staff very friendly and helpful product good quality

Braehead staff always has perfect selection of products on display.
Will be back. 👍

Excellent
Friendly, helpful staff.
Plenty of sizes available for the products in store.

Have bought a few items since Christmas but only just been told about rewards programme which is disappointing however In love with the products I purchased….ski goggles and mittens, cross body travel bag, long shower proof coat…..oh and a short shower proof coat 😁 all really good quality, weatherproof, warm and lovely colours 🥰