Tokopedia Reviews 

They've stolen a design of mine. I have only uploaded my design on Redbubble and it somehow ended on Tokopedia WITHOUT MY PERMISSION. Spread the word.

!! DO NOT BUY FROM TOKOPEDIA !!

Poor customer service with no phone numbers and no email.
Many faked sellers that advertise a product that they don't have just to lure you in to their site.
The order gets cancelled and no info from Tokopedia.
The money just stuked .....

IDIOT CUSTOMER SERVICE... VERY VERY BAD SERVICE FOR COMPLAINING PRODUCT

Tokopedia (as well as other similar platforms) has given Indonesians access to a whole new world of buying and selling opportunities. The transactions themselves usually work well, mainly driven by sellers wanting to collect good reviews. So far the good news... Bad news is that Tokopedia's customer service is terrible (useless bot-answers mostly), account verification sucks (totally relying on SMS which Telkomsel users can't receive) and there is no screening of product providers it seems (with at least half of all offerings being either re-sellers, inactive shops or duplications). While online shopping has immensely improved general quality of life in Indonesia, the platform providers have a lot to improve, Tokopedia in particular.

We bought a gaming chair with fancy lights built into it. Did not work properly. When we reported the fault we were told that in order for them to take any responsibility we would have had to record on video when we opened the package. After 4 days Tokopedia paid to the seller and then claimed we did not provide proof of the faulty item within the four days allowed for complaints. When shown proof that we had indeed complained, sent pictures and video within the four day window they still refused responsibility. I will not write about the lies and complete lack of help that followed from their "customer service" but decided not to buy anything from this company again. Horrible service, lying and cheating seems to be their business plan. Be warned.

I have been using Tokopedia for more than 8 months. I have buy natural medicines, toys, things for the house, etc. Until now.
My doctor recommend me to take Weianain capsules, chinse medicine. I look in Tokopedia and found the medicine. I bought in Herbalpedia that say they have in stock. wait for 2 weeks still on process. I contact the seller no answer, 2 more weeks I needed the medicine urgently because I was feeling worst. Seller didn't answer, I have to contact one more time, he say in 2 weeks. Still in process. Already a month. I check in another shop in Tokopedia, Sinar Cahaya Shop,this time I contact the seller to ask if he has in stock, he say you can order, I asked, you have on stock? He say you can order. I check and it say he hs 105 in stock so I buy. 2 weeks pass no answer still on process. Contact the seller he say in one week, 2 weeks later still on process. I want to cancel both orders because I bought the medicine in my hometown. They don't want to cancel the order. I contact Tokopedia they say they will check with the sellers. Then I receive a email saying that sellers (of course), they don't want to cancel so they cannot do anything. Clean their hands. Very bad service you cannot treat your customers in this way. Please don't trust Tkopedia and their sellers.

Tokopedia, make money from fake products being sold on their site. When pointing out they try and shift the blame to the seller. I provided the Australian Government website showing the items being sold by many of their customers but they do nothing and keep dealing with these thieves. They won't refund either. I have purchased many things in the past but never again...Customer service is a joke because there isn't any.... alert/counterfeit-tadalafil-100mg-tablets

The worst marketplace because of the customer service seems not educated and trained, They all just like monkeys sitting in front of the computer without even understand anything and just getting paid for it

All customer service here are just idiot and stupid, and fvcking useless

Tokopedia is hosting a number of software pirates and benefits from copyright infringement on the industrial scale.

The legal contact is deliberately unhelpful and makes it deliberately difficult to take down the infringing listings even when the infringement is obvious.

At the moment we are considering to sue the Tokopedia directors and administrators as this behaviour has all signs of crime and should be put to an end.

This is the worst customer service i ever seen. Nobody can call them, i got an account problem and cant even access customer support. Their numbers aint picked up. A total no go for anyone who expect some decent customer support

A very dissapointing experience for electronic sellers.

If the consumer were to damage the sold product and complain, you will be sent the broken item back and forced to refund. This applies even after the consumer sent bad and ambiguous 'evidence' for his claims. Its reconciliation system is very unprofessional and a joke.

I definitely won't recommend this service ever.

This app and mechanism is great, but i think Tokopedia need to filter the seller more. Since there are some fraudulent seller

The site itself is good. Sadly, like most Indonesian online sales platforms, the site is full of sellers who do not actually have the item they claim to be selling. In decent countries this would constitute fraud, but in Indonesia it is just normal.

As a buyer, you have to check, check and check again, because of the low quality of the sellers. "do you have this item?" "you know when I pay for same day delivery it means you send today not wait until next week?" And even then, after sending the money, you might get an 'out of stock' reply. It just wastes your time, but that is the norm in Indonesia, where professionalism is incredibly rare.

Great User Interface (UI) design, much better than other marketplaces in Indonesia.

Sometimes their customer service aren't very helpful, but i have encountered much worse.

I can't pay by credit card. When i try to save my credit card on the website, it just keeps giving errors for no reason. The only ways to pay then for me are to pay at the supermarket with a code, and when I went to two supermarkets they said their system had an error so they couldn't take my payment..

Also the website is not in English. I've decided just to not order anything from them. i also can't even seem to manage to find their phone number or mailaddress anywhere.

To all foreign buyers: this is NOT like Amazon or Ebay, far away... This is Far West!
Thousands of product counterfait with the seller saying "original 100%", sellers that can use the "no refund" policy, products out of stock but the advertisement is still there (you pay, you don't get nothing... You MUST ask: "is it in stock?" before buying).

I bought a product, the seller simply didn't do nothing, after 2 days the order was automatically cancelled and the money back, NOT in my pocket, but on the tokopedia account, and NOT the full amount. So I bought again from a different seller, but I had to add the money difference. For a bug, the product results paid in some part of the website, but not in some other.
Result? I paid twice, I didn't get nothing.
I tried hard to find a customer service, but apparently there isn't any. It's a roulette, now you know.

UPDATE: apparently the best way to get some customer service is to go in Tokopedia FB page and spam angry comments on random posts... They will contact you in few minutes!

Everything good until you don't need their "perfect" tokopedia care. My order was canceled by seller, money has not been refunded. I tried to open complaint ticket and guess what...it's not possible bcs of some bug on site. I wrote email to them, automatic reply reffering to the site where it is not working. Never more.