I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didn’t realise that I needed adapters for the bags and a flange adapter for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter guzzled down her bottles like she was never fed until we got these teats and they truly work, they slowed her down significantly and she isn’t as irritated and hasn’t thrown up since. Hone... See more
Company replied
Excellent customer service, I found an issue with a product ( no fault of product, just wrong sizing ) in particular the Manual Hand Pump. After sending an email, I had a response from a lovely lady w... See more
Company replied
“I am very happy with my Tommee Tippee Double Wearable Breast Pump. It is very comfortable to wear and easy to use. The hands-free design allows me to do other tasks while pumping, which is very hel... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4.4
Excellent
2K reviews
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Smaller Flange (19mm)
Debbie & Soph handled my query quickly & efficiently!
A smaller flange was required for the “made for me” pump & shipment of the correct size was arranged straight away.
August 18, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Breanna.
Thank you for taking the time to leave your feedback.
We are delighted to hear how quickly and efficiently Debbie and Soph were to handle your query.
We will certainly pass your kind words onto them.
If you require any further assistance, please dont hesitate to reach out to us.
We hope you continue to use our products and services in the Future.
Best Wishes
Tommee Tippee
Attentive and great customer service
Everyone was so attentive and responded very quickly to my queries.
July 5, 2025
Reply from Tommee Tippee AU
Hello Bec,
We are so glad to hear that our Specialist were attentive when handling your query!
Thank you for taking the time to leave us some feedback and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Had a lovely experience with their…
Had a lovely experience with their customer service team on Facebook. I needed a replacement pump part which they quickly ordered for me. Appreciate the quick response and action.
August 16, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Romy,
We are so glad to hear that you had a lovely experience with our Specialists!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Debbie
Had a small issue and got a replacement for free within 2 days! Great service!
August 13, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Maria,
Thank you for your feedback. We are delighted to hear that Debbie was able to assist you with your issue and send you out a replacement.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Pleasantly surprised - thanks!
I was pleasantly surprised at how fast I was able to resolve a breast pump flange sizing issue. Thanks Jakob! Greatly appreciated :)
August 7, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Yvette,
Thank you so much for the lovely 5 star review about the service you received from Jakob.
We are glad to hear that you are being sent Flanges for your Made for Me™ Double Electric Breast Pump so that you can continue your beast feeding journey.
We wish you and little one amazing health for the future and thank you for using our products.
Warmest Regards
Tommee Tippee
Great customer service
Eeveeyone I felt with was super efficient with replying and nothing was a problem. Customer care team was great.
August 6, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Em,
Thank you for taking the time to leave a review today.
We are delighted to hear that the team were able to resolve your issue so efficently, if you ever have anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Amazing Customer Support
Amazing Customer Support, Quick and Direct. Support went ABOVE and BEOND for me and I really appreciate it, products are amazing and definitely staying brand loyal
August 4, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Piman,
Thank you for taking the time to leave a 5 star review.
We are very happy to hear our specialists were able to help you out so swiftly!
Best wishes,
Tommee Tippee
Amazing customer service from Antony
Amazing customer service from Antony. I needed a replacement filter which they immediately organized for me to be delivered to my door. He definitely went the extra mile to support without any hassle! Love Tommee Tippee’s customer service and products!
August 2, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Natasha,
We are so glad to hear that our Specialist Antony provided you with Amazing service!
Thank you so much for taking the time to leave us a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Reply from Tommee Tippee AU
Hello Mohini,
Thank you so much for the 5 star review, we are very happy to hear about your experience you have with your order.
We are so happy that you had an amazing experience with a quick response and are happy with the service.
We hope to hear from you again in the future and I hope you enjoy your new order.
Kindest Regards
Tommee Tippee
Very quick delivery price was great and…
Very quick delivery price was great and tracking kept you up to date
July 20, 2025
Reply from Tommee Tippee AU
Hi Deborah,
Thank you so much for your lovely feedback.
We are happy to hear that your order arrived quickly, at a great price, and that you found the tracking updates helpful.
Tommee Tippee
Jade was very helpful and had a quick…
Jade was very helpful and had a quick response in helping me order new parts
July 28, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Lauren,
Thank you so much for taking your time to write this lovely 5 star review.
We are very please that Jade was able to help you with the spare parts order and this was done quickly to make sure you get the assistance you needed.
We would love to hear from you again in the future and thank you for being a customer.
Lovely customer service and helpful…
Lovely customer service (especially Rowan!) and helpful with my inquiry! Needed a replacement part and they sent me a complete new bottle no charge! Thank you so much. My son loves Tommee Tippee bottles!
July 15, 2025
Reply from Tommee Tippee AU
Hello Cassandra,
Thank you for providing your feedback, we appreciate it.
We are pleased to hear you had a positive experience with our customer service team.
Best wishes,
Tommee Tippee
Wonderful customer service
Wonderful customer service from Debbie and Jenna. I sent my query at the start of the week and by the end of the week, a replacement part had been sent without charge direct to my home. Thank you so much!
July 25, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Georgia,
Thank you for taking the time to leave a lovely review on your experience with our team!
We are glad to hear that your query was resolved swiftly by our Customer Service team with a replacement on the way, we are happy to hear that you are found this to be wonderful. We are also pleased to hear that you are satisfied with the service you received and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
I had a chat with Jenna this afternoon
I had a chat with Jenna this afternoon. She was very pleasant to talk to and helped me with all my questions. I was surprised that the spare parts doesn't cost you anything. Thanks for helping today.
July 15, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Sumi,
Thank you so much for your kind words! We're thrilled to hear that Jenna was able to assist you and make your experience a positive one. We always aim to go the extra mile, so we're glad the complimentary spare parts came as a nice surprise.
If you ever need anything else, don’t hesitate to reach out. We're always here to help!
Have a lovey day
Kind Regards
Tommee Tippee
Rowan was incredibly helpful when it…
Rowan was incredibly helpful when it came to needing to order additional parts for my pump
Thank you so much!
July 15, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Shearne,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are happy to hear that our customer service team was able to assist you.
Best wishes,
Tommee Tippee
Super helpful
Super helpful. Quick response and happy with outcome. Thanks Rowan and Sophie.K :)
July 15, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Marni,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased our customer service team was able to assist you.
Best wishes,
Tommee Tippee
Reply from Tommee Tippee AU
Hi Emma,
It is great to hear you are impressed with our service. Feel free to recommend us to your friends and family!
-Tommee Tippee
Customer service was great
Spoke to Rowan regarding a piece i was missing, he was professional and very quick to respond to my enquiry. He sorted out ordering and shipping the piece for me and I am very happy with how quickly my problem was resolved.
July 11, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Emily,
Thank you so much for your kind review! We're thrilled to hear that Rowan was able to assist you so promptly and professionally. We always aim to provide quick and helpful support, and it's great to know your issue was resolved to your satisfaction. We'll be sure to pass your lovely feedback on to Rowan, it will make her day!
If there's anything else we can help with in the future, please don't hesitate to reach out.
We hope you have a lovely day
Kind Regards
Tommee Tippee
great quick service
great customer service provided by Dee after being contacted via the website. was contacted within half an hour of submitting a question via the website (in business hours) which is among the best customer service I have received on any website! very helpful and provided everything I needed.
July 7, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Trina,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Dee was able to assist you so quickly and thoroughly, providing excellent service is exactly what we aim for. We'll be sure to pass your feedback along to Dee and the rest of the team.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Have a lovely day
Kind Regards
Tommee Tippee
Told me to send the bottle container…
Told me to send the bottle container attaching to the wireless breast pump. Send us 2 broken fillers.
June 26, 2025
Reply from Tommee Tippee AU
Hi Nebu,
Thank you so much for taking the time to leave us a review. We're truly sorry that you received the wrong items initially, that's certainly not the experience we aim to provide. That said, we're really glad you reached out to us, and we're pleased our team was able to step in quickly and get the correct parts sent out to you.
We appreciate your patience and understanding, and we hope everything is now sorted to your satisfaction. If there's anything else we can do to help, please don’t hesitate to get in touch, we're always here for you!
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