Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... See more
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Review summary
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What people talk about most
Reviews shaping this summary
had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an ord... See more
Company replied
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
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Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Absolute Nightmare when Tommee Tippee were at Fault
Really disappointed with my recent order with Tommee Tippee. I was given 5 packs of Dummies instead of the 5 packets of Bottle Teats I ordered. It seems all Tommee Tippee care about is receiving their items back before sending my replacement Bottle Teats even though I explained I needed them urgently and it was Tommee Tippees mistake...
After numerous different customer advisers had looked into the issue, replacement teats were ordered however the wrong ones had been ordered by the advisor even though I had sent pictures and stated numerous times which ones I was missing from my order. It seems there are too many customer advisors involved and they do not read the previous correspondence in the email trail correctly.
I was at my wits end and frustrated with the slow resolution and incorrect order being requested so I phoned the helpline and requested a refund where I am so glad I was able to speak to Honor who was able to help me and issue me a refund so I was able to purchase the bottle teats today elsewhere.
I'm so frustrated with Tommee Tippee, their lack of apology and the time I have now wasted trying to resolve this issue when it was Tommee Tippees mistake! I now have to wait in all day until I can see Yodel's estimated 2 hours courier collection time to collect the incorrect items.
Your process needs to change and you need to get replacement items to your customers asap if it's a mistake by Tommee Tippees or offer to issue a refund straight away. To prevent this issue reoccuring you need to ensure your warehouse staff/ item pickers are familiar with the products and know which products to pick correctly for the orders.
Your customer service advisors also need to ensure they read the previous email correspondence and look at the images and photos sent within the email trails.
I am so disappointed as my first order with Tommee Tippee was great, I had no issues
As this second order has been nothing but a nightmare!
Tommee Tippee yet again have not read the emails correctly and have sent the courier to the wrong address! Honestly it's not that hard to read an email trail...
My advice is if Tommee Tippee send you the wrong items, don't be honest like I have and don't tell them you've received different items just tell them which items you are missing as it'll save you a lot less hassle!
July 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hannah,
Thank you for taking time to leave your review of your experience with ordering from us.
We are disappointed to hear that your experience was not a good one and that the process of rectifying this was not as expedient as we would have liked it to have been.
We are glad to hear that one of our advisors was able to get this sorted for you and your refund issued.
We will be passing this along as feedback to make sure it is seen by the right department so we can continue to improve for future.
We can see that the collection is still awaiting to go ahead with the correct details, we can see there is ongoing correspondence so we shall reach out and discuss this in detail.
Warmest Wishes,
Tommee Tippee.
We have a perfect prep machine
We have a perfect prep machine, which most of the time is fine. Any semi-warm temperatures though and you have to empty out the whole tank to try and fresh water through the filter again. Which is annoying. If you like in a warm country you'd never be able to use it!
It uses an app too which is a feature absolutely nobody needs.
I don't think there are many other options regarding prepachines but I can't wait for us not to need to use it to be honest!
July 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Phil,
Thank you for taking time to leave your review of your experience with the Perfect Prep.
We're sorry to hear you have had difficulty with the unit due to the temperature sensor's safety feature and can appreciate that having to refill and refresh the water can be time consuming as a parent or carer.
We will be passing this along as feedback to make sure it is seen by the right department so we can continue to improve for future.
We would love to discuss this further with you but sadly, we do not have your details to reach out to us so please can you contact us using the following Contact Us | Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
Warmest Wishes,
Tommee Tippee
Quick response and helpful
I contacted customer support to replace a broken part and they got in touch really quickly once the weekend was over to help! The team were quick to reply to my emails and solved my issue in no time. Thanks to Sophie, Beth and Martin for their help :)
July 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Amanda,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they offered quick support when assisting with your qurey.
Best wishes,
Tommee Tippee
Wonderful experience
I had such a wonderful experience with Tommee Tippee's customer service.
After reaching out with a personal enquiry, both Debbie and Antony were incredibly kind, compassionate, and understanding. They took the time to listen, treated me with genuine care, and made me feel valued as a customer.
The support they offered has meant so much to our family as we prepare to welcome our long-awaited baby. Their kindness and professionalism went above and beyond anything I expected.
It's refreshing to experience customer service that is so personal and thoughtful. Thank you, Debbie and Antony, for making such a positive difference. I'm really looking forward to trying the products with our little one.
Highly recommended for both their products and their outstanding customer care.
July 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Holly,
Thank you for taking the time to leave such a lovely review of your experience with Debbie and Antony.
It's so wonderful to hear how cared for they made you feel by showing genuine compassion and understanding.
We are so happy they were able to assist you with your query and we hope you love the product when little one arrives.
Best wishes,
Tommee Tippee
Great customer service
Really helpful customer service with Tommee Tippee. They always do their best to help and respond quickly. I’ve had my matter resolved in a day.
July 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emily,
Thank you for leaving a review of your experience with our Parent-care Specialists.
It's wonderful to hear you've always had good experiences with us and your query has been reolved quickly for you.
Best wishes,
Tommee Tippee
Great CS
I spoke to Antony, Andy, Bethany & Sophie on live chat over the course of today and they were all super helpful and resolved my issue quickly and smoothly after sending over my details.
July 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lily-Rose,
Thank you for taking the time to leave a review of our experience with our Parent-care Specialists.
We are very happy to hear how helpful everyone was in resolving your query smoothly and quickly!
Best wishes,
Tommee Tippee
I spoke with the customer service…
I spoke with the customer service assistant Sophie K she was amazing!
July 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Rebekah,
Thank you so much for taking the time to leave such wonderful feedback for Sophie.
We are delighted to hear that she was able to assist you, and we will be sure to pass on your kind words to her. I'm sure she will be thrilled to receive your feedback.
Thank you again for sharing your experience with us.
Warmest Wishes,
Tommee Tippee
Prep machine faulty
Prep machine faulty. Overheated electrically and no longer working. Contacted Tommee Tippee in literally every way possible, every platform and was ignored or fobbed off. Finally got a result, they were to replace the prep machine.. created the order and didn't send it. Been waiting almost two weeks and again being ignored. Had one reply to say they will look into this and get back to me.. never did. Really sh*t customer service and for that reason I wouldn't recommend buying from them. There's cheaper alternatives now.
June 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katy.
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We fully understand the importance of the product for you and your little one, and we would like to investigate this issue further and rectify it as soon as possible.
One of our Parent Care Specialists has reached out to you via Email.
We hope to speak to you soon regarding this matter.
Best Wishes.
Tommee Tippee.
Fantastic customer service
Fantastic customer service - really helped me out with a missing part. 10/10 would buy from Tommee Tippee again.
July 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Luke,
Thanks for taking the time to leave this lovely review.
We're delighted to hear our Parent Care Specialists were able to resolve your issue easily.
Thank you again for your words and for your support.
Warmest wishes,
Tommee Tippee.
After having problems with my order I…
After having problems with my order I got in contact with the customer care team and they resolved all issues on the day. Happy returning customer.
July 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi C,
Thanks for writing this fantastic review for us!
We're so delighted to hear our Parent Care Specialists were able to resolve your issue smoothly.
Thanks a lot for your support. It means everything to us.
Warmest regards,
Tommee Tippee.
Andy was amazing
Andy was amazing, so informative and helpful, amazing customer service with our uv portable steriliser issues!
July 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kelsey,
Thank you for taking the time to leave a review of your experience with Andy.
We are so pleased to hear how informative and helpful he was when assisting with your query about the NightGlow Pod!
Best wishes.
Tommee Tippee
Have messaged tommee tippee tonight on
Have messaged tommee tippee tonight on there business page speaking with Sophie and Diego and they have both been so helpful with helping me with an issue I had and they managed to get this resolved in no time at all. They both made it so easy and I appreciate their help thank you
July 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Cassey,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help solve your issue quickly and smoothly.
We will be sure to pass along your kind words to both Sophie and Diego.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Reply from Tommee Tippee UK
Hi Christina,
We're so delighted to hear you're more than happy with our products.
Thanks for taking the time to leave this beautiful review.
Best wishes,
Tommee Tippee.
What great customer support service
What great customer support service! So easy to reach out and talk to someone, I explained my problem, and with very little faff it was resolved. Would definitely mean I'll choose tommee tippee if given the choice on future products as little man grows. Very grateful mum right now. Thank you!
July 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Esmart,
Thank you for your wonderful review!
We're delighted to hear that our team was able to resolve your issue quickly and with minimal fuss. Your kind words mean a lot to us, and we're so pleased we've earned your trust for the future as your little one grows.
Warmest Wishes
Excellent experience for a faulty replacement
A replacement for a faulty item originally purchased through Amazon handled very quickly and effectively. Talking to Izzy through email Tommee Tippee chat on a Friday evening. A collection was arranged for the faulty item on the Monday and replacement was received the Wednesday. At 36 weeks pregnant it was wonderful to have an issue sorted so effectively. Thank you Izzy for the exemplary customer service / experience.
June 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Anna,
Thank you so much for your wonderful review.
We're so pleased Izzy was able to resolve the issue quickly and make the replacement process smooth and stress-free for you. We'll be sure to pass on your lovely feedback. Wishing you all the best for the remainder of your pregnancy.
Warmest Wishes,
Tommee Tippee
Great customer service by Beth.
Great customer service by Beth.
Really appreciate the effort
July 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Afifa,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have received excellent customer service from our Parentcare Specialists and we're delighted to hear how satisfied you are with this. We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Product issue
I had a product issue and Florence from customer services was great resolved the issue promptly.
July 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Immy,
Thank you so much for taking the time to leave a review.
We are delighted to hear that Florence was able to assist you promptly. We will be sure to pass on your kind feedback.
If there is anything else we can help you with, please do not hesitate to get in touch.
Warmest Wishes,
Tommee Tippee
Great product and fantastic customer service
Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a replacement being ordered. Sophie Beth and Diego were all so helpful and quick at arranging a solution. Great customer service and quick solution.
June 30, 2026
Unprompted review
Reply from Tommee Tippee UK
Good Morning Natasha,
Thank you for taking the time to leave a review today.
We are pleased to hear this PrepGo has been a lifesaver for you however we do apologise to hear this stopped working, we know how important these items can be for feeding routine. Which is why it is great to hear the team were able to come together and resolve this quickly and promptly.
Thank you for the kind words towards our Parent-Care Team.
Best Wishes,
Tommee Tippee
Quality service
Customer service at Tommee Tippee is amazing. I received a set of glass baby bottles that were broken during transit, I was kindly offered a replacement. What else can I say other than the service was impeccable.
June 30, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ragwana,
Thank you for taking the time to leave a review.
We do apologise to hear your item was damaged during transit and we can only imagine how upsetting it could be to see this when you are excited to open an order. However, it is great to hear the team were able to resolve this promptly for you.
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
The correspondents were cooperative and…
The correspondents were cooperative and ordered spare parts on behalf of me. Really needed those parts to pump milk efficiently
June 29, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear your experience with our Parentcare Specialists has been cooperative and supportive! We understand how important your breastfeeding journey is and we are always happy to help in any way that we can. We're pleased to hear you are satisfied with the service you received and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
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