I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only bec... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
935 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nickolas G was an amazing help
Nickolas G was an amazing help, i really appreciate his support and willingness to help with a solution.
April 23, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Kenzie,
Thank you so much for the amazing 5 star Trustpilot in relation to your recent experience with us.
We are so glad to hear that Nicholas was able to help you with everything that you needed, with willingness to offer support and was able to find a solution to issue.
This will be fed back to Nicholas who will be delighted with your review.
Warmest Regards.
Tommee Tippee.
I spoke with Tayla And Izzy
I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me with what I specifically needed. However They went out of their way to gave me an alternative that will help me just as much.
I’ve been using tommee tippee for YEARS now’s and they’ve never let me down. Knowing they have great customer service behind the products speaks volumes.
April 22, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jessica,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help you resolve your issue in a quick and empathetic manner and leave you with such a great impression/
We will be sure to pass along your kind words to both Tayla and Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Kelly was amazing with assisting!
Kelly was amazing with assisting me with my questions, and went above and beyond to resolve my problem. Amazing assistance and product
April 21, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Brandon.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received amazing assistance from our parentcare specialist Kelly, and she went above and beyond to help resolve your issue.
We will certainly be passing your kind words on.
If you require any further help, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Customer service help
I’ve always heard great things about this brand and I finally got to experience first hand how amazing this brand and their team is! I had some issues back to back with a couple sippy cups and lanre and Kelly were so very helpful and calm with me during our conversation about my sippy cups.
April 21, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Celeste,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have had a wonderful and pleasant experience with our Parentcare Specialists and we are delighted to hear how satisfied you are with the service provided. We're pleased to hear you found us to be helpful and patient when assisting you with your query and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Great product support
Amazing customer service and quick replies! Got my replacement sorted in about 10 minutes when i ordered on amazon.
April 20, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ace,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that your query was resolved swiftly and efficiently by our Parentcare Specialists and that a replacement is on the way! We're delighted to hear how satisfied you are with the service provided and we hope you continue to love our products as much as we do!
We wish you all the best,
Tommee Tippee
Wonderful customer service
Messaged them on Facebook to thank them for the amazing products they have and to personally invite them to my baby shower, Nicholas was awesome and got to send me a baby shower gift. Super thankful!
April 15, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Karla,
Thank you for your feedback.
We are delighted to hear that Nicholas assisted you with sending your out some gifts for your baby shower.
We will pass your kind words on to him.
We at Tommee Tippee would like to congratulate you on the up-and-coming arrival of your little one. We hope everything goes well for you.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Lanre and Kelly were great!
Lanre and Kelly were great!! Super helpful and showed great customer service and expertise. It makes me appreciate Tommee Tippee much more knowing that the company cares about the customers and the issues that may arise. Will recommend Tommee Tippee to my friends and family.
April 14, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Kacie,
Thank you for taking time to leave your review.
We're always delighted to hear our Parent-Care Specialists were able to help while providing the professional and empathetic service we strive for.
We will be sure to pass along your kind words to both Lanre and Kelly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Active spout replacement parts
I reached out to them through their Facebook page about getting replacement valve parts for their active spout cups because that's the only cup my autistic child will drink from, and they said that they are currently out of stock of the valve replacement parts,so they offered to send me new cups for the inconvenience. Great company. All my kids used their sippy cups and bottles.
April 13, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Elyssa,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve this issue for you and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
The Tommee Tippee Electric Pump has…
The Tommee Tippee Electric Pump has been the best for me on both of my pumping journeys with my children, and I needed to order replacement parts. I spoke with Kelly and she was wonderful, and helped me quickly.
April 10, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Chelsey,
Thank you for leaving a review of your experience with us.
It's amazing to hear how wonderful Kelly was in helping to order you some spare parts for your breast pump.
Best wishes,
Tommee Tippee
Quick help
I just got my second Natural Start bottle kit, and it was missing the largest bottle. I spoke with Honorine, who was kind, efficient, and professional.
After our phone conversation, she send me an email right away, and our conversation was fast and smooth.
She is an excellent customer service representative in her efficiency, her tone, and her attention to details and to the customer.
A great thank you!!
April 9, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Gerry,
Thank you for taking the time to leave some feedback on your experience.
We are thrilled that our Parentcare Specialist was kind and efficient in resolving your query today. We are delighted to hear how satisfied you are with the service you have received and we're pleased that your interaction was excellent. We could not be happier to hear that this was quick and smooth from start to finish.
Should you need any further assistance, we are always happy to help!
Wishing you all the best,
Tommee Tippee
Kelly was amazing
Kelly was amazing, she helped with everything I needed in a timely matter. Will definitely stick with Tommee Tippee !
April 6, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Sierra.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Kelly was able to help resolve your issue and this was done in a timely manner.
We will make sure to pass your kind words on.
We truly appreciate your loyalty and custom.
Warm wishes.
Tommee Tippee.
Easy!!
Easy!!! I was able to create a support ticket within 2 minutes.
April 2, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Helen,
Thank you for taking the time to leave some feedback!
We are delighted to hear that you have rated us 5 stars on Trustpilot and that you had an easy experience getting in contact.
Your kind words have really touched us here at Tommee Tippee and we hope to continue providing assistance any way we can. If you need any further assistance in the future, please let us know.
Warm Wishes,
Tommee Tippee
Lanre helped me with product support…
Lanre helped me with product support after I lost all the valves for my sport cups. Thankful for such great assistance!
April 1, 2026
Unprompted review
Reply from Tommee Tippee North America
Thank you so much for your kind feedback. I’m really glad Lanre was able to assist you.
I’ll be sure to pass your lovely comments on, it will mean a lot. We truly appreciate you taking the time to share your experience 😊
Tommee Tippee
Great customer service and products!
I contacted customer service for an issue that I was having with my broken bottle warmer. Sophie and Jude provided excellent customer service and made an exception for me. Appreciate this so much. Love all of your products!
March 31, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Chelsea,
Thank you so much for your review!
It's great to hear that our Parent Care Specilist Team were able to assist in getting your issue resolved, and we thank you for getting in touch. We have made sure to pass over your kind words to Sophie and Jude.
We hope you continue to enjoy our products and if you need any assistance in the future, let us know and we'll be happy to help.
Warmest regards,
Tommee Tippee
Chatted with Nicholas G
Chatted with Nicholas G. and he was so kind, patient, and thankful! Thank you so much!
March 30, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Janeth,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Reply from Tommee Tippee North America
Hi Breanna,
Thank you for leaving a review of your experience with us.
We are happy to hear everything was fast and helpful.
Best wishes,
Tommee Tippee
It was easy to use the AI chat
It was easy to use the AI chat and it seemed to understandwhat I needed. The only thing that could have made the experience better was having a live agent immediately reach out and resolve the issue instead of putting me in a ticket queue.
March 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Thrill,
Thank you for taking the time to rate us 4 stars.
We are delighted to hear how satisfied you are with our AI chatbot, you would be surprised by how much it can help assist you with your query!
We are happy to pass your feedback on to our team in regards to the queue times. When we are closed over the weekend, our chatbot will pass your query over to the next available Parentcare Specialist as soon as they are available to avoid further delays. We understand this can be frustrating and we appreciate you sharing this with us.
Kind Regards,
Tommee Tippee
Love this company!
Debbie, Isabel and Antony were great to speak to 😊. They all replied quick and helped out a lot!
March 23, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Tanisha,
Thank you so much for the lovely 5 star Trustpilot review about your recent interaction with us.
We are so pleased to hear that Debbie, Izzy and Antony were able to quickly deal with the help you needed and were able to offer the assistance that you really needed.
This feedback will be passed back which will be really appreciated.
We hope to hear from you again in the future.
Kind Regards.
Tommee Tippee.
Amazing Customer Service and Products
I contacted Tommee Tipee and requested a spare part. They were excellent to deal with. Very quick to reply and ended up sending me a new device. I was very impressed by the customer service. I also have a few of their products and they have all become staples in our house. Highly recommend. Martin, Jude & Andy were the ones that helped me and they were great
March 25, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ashley,
Thank you so much for taking the time to leave this review.
We are so happy to hear that your were impressed by our service and that you found their response to be very quick.
We will make sure to pass your comments along to Martin, Jude and Andy.
Best wishes,
Tommee Tippee
Nicholas was fast with the shipment
Nicholas was fast with the shipment. I was hesitant about the free breast pump parts and replacement parts but it went through and I received communication almost immediately with a follow up email from Nicholas with tommee tippee and I received the package 2 days later. Swift and effecient!
March 12, 2026
Unprompted review
Reply from Tommee Tippee North America
Thank you so much for your kind feedback. I’m really glad to hear that everything arrived quickly and that the process went smoothly for you.
It’s great to know that you were happy with the communication and service provided. I’ll be sure to pass your lovely comments on to Nicholas.
If you need any further assistance, please don’t hesitate to get in touch.
Tommee Tippee®
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