Tommee Tippee North America Reviews 889

We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more

The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more

I just got my second Natural Start bottle kit, and it was missing the largest bottle. I spoke with Honorine, who was kind, efficient, and professional. After our phone conversation, she send me an... See more

The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only bec... See more

I bought the Tommee Tippee Insulated Sporty Bottle, 9oz double pack bc of the bite proof spout they’re supposedly leak proof well that’s false and not true because they leak even when sitting up right... See more

I was having issues with my multi warm bottle warmer and was advised through the chat feature to return it to Amazon after the troubleshooting didn’t work. Debbie from Parent Care contacted me to make... See more

Tommee Tippee has great customer service! I inadvertently damaged two straws of my granddaughter’s cups in my dishwasher. They weren’t secured properly inside the dishwasher and fell to the... See more

Morgan was so helpful. Our phone call disconnected and he still moved forward reaching out through email (which I provided during our call prior to the disconnect). And we were able to resolve the iss... See more

Anna was so wonderful to work with, I really appreciate her taking the time to listen to how hard my situation is. Tommee tippee was so kind to donate bottles & pacis to me for my baby boy due soon. D... See more

Great product. Outstanding service. I wrote on the customer service chat after hours yesterday . I was on “pause” for a while, so I discontinued. This morning I had an email (not automated). Seve... See more

I bought a set of bottles from Amazon, and within 6 months of use the measurement lines were wearing off. I had never used a sterilizer or dishwasher and they were always hand washed. I spoke with t... See more

I spoke with Antony as I had purchased a faulty breast pump, and my local store couldn’t follow through with the return. He sent me a replacement pump to my original electric pump as I couldn’t find i... See more

I exchanged emails with a couple reps from Tommee Tippee regarding replacement valves for the sportee cups. Unfortunately they do not have just the valves or even just the lids to replace them. They... See more

Rowan!!!! Top notch customer service rep!!!! Super helpful and provided a solution to my issue. These are by far the best cups I have found (and I've tried a lot of different varieties!) I recommen... See more

The internal straw of my son’s favorite cup was lost at daycare. I contacted customer service and messaged with Nicholas who was super helpful. There are no replacement parts available but he sent me... See more

Lanre was helpful. I needed 3 new valve replacements and unfortunately you guys don't sell them but the rep was able to help me out and send a replacement cup! I appreciate that alot. Hopefully in th... See more

I contacted customer service for an issue that I was having with my broken bottle warmer. Sophie and Jude provided excellent customer service and made an exception for me. Appreciate this so much. Lov... See more

I made a chat request and met with Johnathan. I have never met someone so amazing as I did tonight. Having a complete stranger actually care how you are doing during a difficult time is rare these day... See more

Go prep cooler not working, couldnt find purchase email but their agent, Jude, was very helpful and arranged a replacement straight away. If only all customer service agents were like this.

We’ve been using the tommee tippee soothers for the last 2.5 years now and recently due to a change in the way they are manufactured we’ve had some issues with them. Since contacting customer support... See more

I have contacted them or 8 times now and each time I ask for tracking a different person tells me the replacement hasn’t been placed but they will place it now and I should have tracking in 2-7 days... See more

It was easy to use the AI chat and it seemed to understandwhat I needed. The only thing that could have made the experience better was having a live agent immediately reach out and resolve the issue i... See more

I purchased a two pack of the Tommee Tippee Starter Cup in February 2025. In September, the straws started falling apart while in use - my son would be happily drinking his milk and then it would stop... See more

Anna who was working with me, found my address was mistakenly put in wrong- she was able to change it and help me get the correct flanges for my breast pump. Not only did she send out my pieces she se... See more

I got in contact with parent support due to needing a replacement straw for my son’s cup and the amazing Anna did a wonderful job helping with my issue. She was very kind and very fast with her respon... See more

Nicholas was fast with the shipment. I was hesitant about the free breast pump parts and replacement parts but it went through and I received communication almost immediately with a follow up email fr... See more

Contacting customer service regarding a product defect was easy to do. Izzy listened very patiently and was able to connect with me via email to obtain more details while staying on the phone. She was... See more

Rowan was quick to respond to my inquiry about replacement valves for our cups that my daughter’s daycare misplaced during washing. While they didn’t have the valves to replace mine (which I would hav... See more

I had a piece break off our bottle, and Rowan and Jade were incredibly helpful. They responded extremely quickly, were polite, understanding, and happy to send a replacement bottle without any hassle.... See more

Spoke with Jo about a problem with an insulated cup. She was very helpful, friendly and efficient. Got problem resolved. Good customer service. Plus Jo had an amazing British accent. Will shop this co... See more

Sophie was extremely helpful when I mentioned that the flanges or horns on my automatic pump were a little too big for me. Right away, she was kind and understanding, gathering necessary information t... See more

Helped me out when I had an issue with products offering me replacements, which as a first time mom I super appreciate, as baby items are not cheap. Thank you jo Beverly and Nicolas

Thanks to Antony. He is the best. I had issues with my baby bottles with a ton of questions. Antony was professional and very patient with me. He listened to my concerns one by one. He was very knowl... See more

Debbie, Soph, Sam, and Antony have done a great job taking care of me via Facebook messenger and have helped resolve my issue that was totally my own fault! Great company to do business with and our k... See more

Was so kind in their response email. Sent me samples to try (waiting but so excited!) they were very quick in response as well. I appreciate your response Florence! This is the kind of company I would... See more

My wife lost a part to our son’s water bottle and I was looking to buy a replacement. Unfortunately, they didn’t have the specific part in stock. The representative asked me for some information and t... See more

I had asked about replacement valves for the Sportee cups as mine were starting to leak. These aren't sold online, but I wish they were! It took quite a bit of back and forth with the online chat serv... See more

I purchased a 2 pack of sporty straw cups after hearing good reviews from my mom friends. The cups leaked right away. I'm very disappointed.

Rowan and Jenna were extremely helpful with my issue. They were extremely responsive as all the right questions assisted me with giving them the information I needed to provide and quickly were able t... See more

Excellent customer service from Nicholas! I had problems with two weighted straw cups that had the straws fused shut, Nicholas promptly helped me with the situation and offered a replacement! Thank yo... See more

My original inquiry was not resolved: I was looking for replacement straws for the Superstar cup. The parts were out of stock. Support reached back out to me, unprompted, and offered replacement cups.... See more

I am beyond satisfied and grateful for the care and support I’ve received from Tommee Tippee representatives! I had an issue with my wearable pump and when I called I spoke with someone from the paren... See more

I had a really great experience with Tommee Tippee’s customer service. Sam and Izzy were both incredibly kind, helpful, and quick to respond. They made the process easy and were very supportive. Thank... See more

I’m very disappointed with this purchase. I bought the pumps, and they don’t even work properly. The sizing is completely off, and to make things worse, the replacement parts I ordered aren’t even in... See more

I contacted Tommee Tipee and requested a spare part. They were excellent to deal with. Very quick to reply and ended up sending me a new device. I was very impressed by the customer service. I also ha... See more

Susie was awesome! I called in questioning not seeing the replacement parts on the website and she was able to assist me in sending me them! She also made sure I had the correct flanges . Great custom... See more

Customer service was amazing I had a set of bottles that were having some issues and I reached out to customer service and due to the issues and the fact that these bottles are only 3 months old they... See more

Customer Service was great. Florence was able to resolve my issue quickly as a parent of two toddlers resolving these issues quick and easy was very helpful. Highly recommend their brand!

The customer service team with Tommee Tippee was phenomenal! I reached out to them about a concern with a product I was using and they immediately shipped replacement parts. I will continue to use Tom... See more

Sam Suise and Rowan was very helpful in my situation. They sent tutorials and images to assist even further. They acknowledged my frustration and I felt heard. In an email or two my issue was resolved... See more

Excellent customer service. I had an issue with a straw and when it couldn’t be replaced, the company sent me brand new cups! Extremely accommodating and really stand by their product!