Tommy Swiss Reviews 310

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Accidentally made order while looking out for orders and found you guys are located in Melbourne which caused problem. Tried to see contact but found only Gmail as to way for communication no any... See more

Company replied

Rated 1 out of 5 stars

Do not order from this company! We ordered a bed weeks ago and have received no communication from the company whatsoever. Their courier has reported the item damaged in transit 10 days ago and have n... See more

Company replied

Rated 5 out of 5 stars

I was worried as you can only contact them through email but they actually replied with a detailed and helpful answer within the hour. I was relieved and impressed by their efficiency. Quality is also... See more

Rated 5 out of 5 stars

Ordering was easy & staff very helpful with exact measurements. Purchased two items separately as we were so impressed with quality of the first item, exactly what we expected. Easy to assemble. Our... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

About Tommy Swiss

Written by the company

Tommy Swiss is a vertically integrated online furniture retailer shaking things up. We believe furniture prices have been too expensive for too long. By cutting out the middlemen, we are able make great quality furniture at unbelievably low prices


Contact info

4.1

Great

TrustScore 4 out of 5

310 reviews

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Rated 4 out of 5 stars

Not bad

Excellent bed and mattress for price. Exceeded expectations. Communication re delivery could be improved.

January 30, 2019
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Rated 5 out of 5 stars

Bed head is beautiful

Bed head is beautiful. Had it for at least 6 months at this point and it makes for a stunning focal point when you first walk in to the bedroom. Always happy to pay for quality and would be more than happy to recommend Tommy Swiss to others. You will not be disappointed.

January 28, 2019
Unprompted review
Rated 3 out of 5 stars

Grey colour bed head is nowhere near…

Grey colour bed head is nowhere near what the photos show. Light grey in the photos are actually a charcoal grey. Not that pleased with the response to the issue, but that's the drawback of online shopping.
Great price though, particularly with interstate delivery.

January 21, 2019
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Rated 5 out of 5 stars

Good quality

Purchased 2 headboards and very pleased with the quality and ease of purchase. Quick delivery also. Thanks!

January 21, 2019
Unprompted review
Rated 4 out of 5 stars

Love the bed but no instructions.

I love the bed. It looks great. The only problem is that it came with no instructions whatsoever and when I emailed to get instructions I didn’t receive a reply. It was very difficult to get the bed together and I had a few screws etc left over so hopefully it won’t collapse. But the bed is nice.

January 18, 2019
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Rated 1 out of 5 stars

SHIPPING POLICY EXTREMELY MISLEADING.

I have recently had the most frustrating experience dealing with Tommy Swiss. My impression is that Tommy Swiss is NOT a customer focussed business. I have wasted hours attempting to get a shipping issue sorted out to no avail. In the meantime one of the products I ordered re-listed as 'Out of Stock'. After compromising on the selection, I then still had to deal with an inept customer service team who quoted their responses literally by rote. Furthermore, one response contradicted the other. It was an exasperating experience to say the least and although the products look great, the customer experience is most certainly NOT.

November 7, 2018
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Rated 5 out of 5 stars

I found this company to be very good to…

I found this company to be very good to deal with. Very professional and dwlivery was made in the time frame. Courier peolle were excellent as well and so was communication with them. The bed is very comfortable and i havent had a good night sleep like this in the last 10 years. Will be definayely buying from your company again. Thank you

November 1, 2018
Unprompted review
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